ZipRecruiter

Log In

1

Virtual Chat Customer Service Jobs in Decatur, GA

Ashley Global Retail, LLC

Customer Care Agent

Atlanta, GA · On-site

$15 - $20/hr

... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...

Ashley Global Retail, LLC

Customer Care Agent

Atlanta, GA · On-site

$15 - $20/hr

... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...

Ashley Global Retail, LLC

Customer Care Agent

Atlanta, GA · On-site

$15 - $20/hr

... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...

AYS

Live Chat Agent

Atlanta, GA · Remote

$15 - $20/hr

Live Chat Agent Location: Remote Company Overview ... AYS Inc is a leading provider of customer service solutions for businesses across various ...

Georgia

Contact Center Specialist

Decatur, GA

Effectively utilize the phone, email and virtual chat systems for assisting customers and tracking customer service and communications. Provide a high level of customer service including explaining ...

OkWhen

Customer Experience Coordinator

Atlanta, GA

$17.25 - $22.50/hr

Deliver real time technical assistance via chat, email, and video during business hours and live ... Serve as a live technical moderator for virtual events. * Perform "tech checks" with presenters ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Deliver real time technical assistance via chat, email, and video during business hours and live ... Serve as a live technical moderator for virtual events. * Perform "tech checks" with presenters ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Deliver real time technical assistance via chat, email, and video during business hours and live ... Serve as a live technical moderator for virtual events. * Perform "tech checks" with presenters ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · Remote

$17.75 - $23.25/hr

Deliver real time technical assistance via chat, email, and video during business hours and live ... Serve as a live technical moderator for virtual events. * Perform "tech checks" with presenters ...

Allied Staffing

Tier 1 Customer Service

Atlanta, GA · On-site

$20/hr

The Tier 1 Customer Service representative plays a vital role in delivering prompt and accurate ... Provide customer support via phone, live chat, and ticketing systems * Resolve technical and ...

next page

Showing results 1-20

All JobsVirtual Chat Customer Service JobsVirtual Chat Customer Service Jobs in Decatur, GA

Virtual Chat Customer Service information

See Decatur, GA salary details

$9

$16

$25

How much do virtual chat customer service jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for virtual chat customer service in Decatur, GA is $16.58, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $17.84 per hour, depending on experience, location, and employer.

How does a Virtual Chat Customer Service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

Is paid chatting a legitimate job?

Virtual chat customer service jobs involve providing support or information via online messaging platforms and are generally legitimate employment opportunities. However, it is important to verify the company's credibility and avoid scams that promise high pay for minimal work or ask for upfront fees. Legitimate roles typically require good communication skills and may involve training or certification.

How to make $1000 a week remote?

A virtual chat customer service representative can earn $1000 a week by working full-time hours, often 40 hours or more, and gaining experience or specialized skills such as fluency in multiple languages or technical knowledge. Some companies offer higher pay rates for experienced agents or those handling complex issues, and using tools like chat management software can improve efficiency. Consistent scheduling and excellent communication skills are essential to reach this income level.

What is a Virtual Chat Customer Service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

How much does Amazon customer service chat pay?

Amazon customer service chat agents typically earn between $12 and $20 per hour, depending on experience, location, and shift timing. The role often requires good communication skills and the ability to handle multiple chats simultaneously.

How do I become a virtual chat agent?

To become a virtual chat customer service agent, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat platforms or customer service software. Many employers require prior customer service experience and may provide training on specific tools or protocols. Having reliable internet and a quiet workspace is also important for remote work in this role.

What are the key skills and qualifications needed to thrive as a Virtual Chat Customer Service Representative, and why are they important?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.
What are the most commonly searched types of Chat Customer Service jobs in Decatur, GA? The most popular types of Chat Customer Service jobs in Decatur, GA are:
What are popular job titles related to Virtual Chat Customer Service jobs in Decatur, GA? For Virtual Chat Customer Service jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Customer Service jobs in Decatur, GA look for? The top searched job categories for Virtual Chat Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Virtual Chat Customer Service jobs? Cities near Decatur, GA with the most Virtual Chat Customer Service job openings:
Virtual Chat Customer Service jobs near you

Virtual Customer Service Representative

Globe Life American Income Division

Atlanta, GA • On-site, Remote

$15.50 - $21/hr

Full-time

Posted 7 days ago

Job description

Work Arrangement: 100% Remote (U.S. Residents Only)Deliver Exceptional Service From Anywhere
Are you a people-focused professional who enjoys helping others, solving problems, and creating positive customer experiences? Are you looking for a flexible remote opportunity with growth potential and ongoing support?
AO is seeking motivated individuals to join our team as a Virtual Customer Service Representative. In this role, you'll connect with clients virtually, provide outstanding service, answer questions, and help families better understand their available benefits and coverage options.
This position offers the flexibility of working from home while providing comprehensive training, mentorship, and opportunities for long-term career advancement.About AO
AO is dedicated to helping working families secure their financial future through supplemental benefits and protection programs. Our mission is built around service, integrity, and helping people make informed decisions that positively impact their lives.
Since 2020, our organization has operated in a fully virtual environment, allowing our team members to work remotely while remaining connected through industry-leading technology, training, and support.What You'll Do
As a Virtual Customer Service Representative, you'll play an important role in delivering a positive experience for clients and their families.Key Responsibilities
  • Meet with clients virtually through Zoom and online platforms
  • Respond to client questions regarding benefits, services, and coverage options
  • Provide exceptional customer support throughout the enrollment process
  • Assist clients with applications and required documentation
  • Build strong relationships through professionalism and effective communication
  • Maintain accurate records and client information
  • Resolve concerns and provide solutions in a timely manner
  • Collaborate with team members to ensure high-quality service
  • Participate in ongoing training and professional development programs
What We Offer100% Remote Flexibility
Work from home while enjoying the freedom and convenience of a virtual work environment.Weekly Pay & Performance Bonuses
Earn weekly compensation with additional opportunities for bonuses and recognition.Comprehensive Training & Mentorship
No industry experience required. We provide full training, ongoing coaching, and support from experienced leaders.Career Advancement Opportunities
Grow your career through a performance-based promotion system with leadership development opportunities.Medical Reimbursement Program
Available to qualifying representatives after 90 days.Incentive Travel & Recognition
Qualify for company-sponsored trips, leadership events, contests, and performance-based rewards.Industry-Leading Technology
Access modern systems and virtual tools that support efficiency, communication, and success.Qualifications
We're seeking individuals who possess:
  • Excellent verbal and written communication skills
  • Strong customer service and relationship-building abilities
  • Positive attitude and professional demeanor
  • Strong problem-solving and organizational skills
  • Ability to work independently in a remote environment
  • Strong time-management and multitasking abilities
  • Coachable mindset with a desire to learn and grow
Preferred Experience
The following experience is helpful but not required:
  • Customer Service
  • Call Center Support
  • Retail
  • Hospitality
  • Healthcare
  • Administrative Support
  • Client Relations
  • Account Management
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the United States
  • Computer or laptop
  • Reliable high-speed internet connection
  • Webcam and microphone capability
  • Quiet, professional workspace
Why Join AO?
• Fully Remote Work Environment
• Flexible Schedule
• Weekly Pay
• Leadership Development Opportunities
• Ongoing Training & Mentorship
• Career Advancement Potential
• Supportive Team Culture
• Opportunity to Make a Meaningful DifferenceApply Today
If you're looking for a rewarding remote career where your communication skills and passion for helping others can make a lasting impact, we'd love to hear from you.
Apply today and begin building a future filled with growth, flexibility, and opportunity.
Connect Virtually. Serve Professionally. Grow Without Limits. 🚀

Apply