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Virtual Chat Customer Service Jobs in Minnesota (NOW HIRING)

Minnwest Bank

Virtual Banker

Saint Paul, MN · On-site

$19.60 - $22.05/hr

The Virtual Banker is responsible for providing all Minnwest Bank customers with a professional and ... Provide prompt and courteous customer service to all Minnwest Bank customers by identifying and ...

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Virtual Chat Customer Service information

See Minnesota salary details

$9

$16

$25

How much do virtual chat customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for virtual chat customer service in Minnesota is $16.64, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $17.88 per hour, depending on experience, location, and employer.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

Are remote chat customer service jobs legit?

Remote chat customer service jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. These roles typically require good communication skills, computer literacy, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of the opportunity before applying.

How do I become a virtual chat customer service agent?

To become a virtual chat customer service agent, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or messaging platforms. Many employers require previous customer service experience and basic computer skills; some may also prefer certifications in customer service or related fields. Training is often provided by the employer, and a reliable internet connection is essential for remote work.

What are the most commonly searched types of Chat Customer Service jobs in Minnesota?

The most popular types of Chat Customer Service jobs in Minnesota are:

What are popular job titles related to Virtual Chat Customer Service jobs in Minnesota?

For Virtual Chat Customer Service jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Customer Service jobs in Minnesota look for?

The top searched job categories for Virtual Chat Customer Service jobs in Minnesota are:

What cities in Minnesota are hiring for Virtual Chat Customer Service jobs?

Cities in Minnesota with the most Virtual Chat Customer Service job openings:

Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,604 per year, or $16.6 per hour.

Telecom Customer Service Representative

Minnesota Jobs

Minneapolis, MN • On-site

Other

Posted 4 days ago

Job description

Technical Help Desk Representative

The Technical Help Desk supports U.S. Bank clients with their commercial credit card programs by providing technical assistance through phone, email, and chat to ensure a positive client experience with our online commercial card management platforms. We are seeking a dedicated and experienced Technical Helpdesk Representative to support and guide our valued clients while delivering exceptional technical support. This role combines hands on client assistance with system walkthroughs, troubleshooting, complex issue escalations, follows up with users to ensure problem resolution, and after hours support responsibilities.

As the Technical Help Desk Representative, you will play a vital role in ensuring service excellence by completion of daily tasks, and resolving complex issues. You will maintain documentation of all activities and become a contributor to the successes of the team.

This team operates a 24-hour, 7 day a week support center model. The Technical Helpdesk Representative will be covering the swing shift of 1pm – 9:30pm and rotating weekend shifts after the completion of trainings.

This role is responsible for supporting Federal Government accounts and requires passing a post-employment screening administered by the General Services Administration (GSA) which includes criminal and background checks.

Basic Qualifications:
  • High school diploma or equivalent
  • Two to three years of experience as a Telecommunications CSR
Preferred Skills/Experience:
  • Two or more years of experience within customer service or technical support
  • Well-developed verbal and written communications skills
  • Proficient computer skills using a variety of software packages including Microsoft Office applications
  • Effective problem-solving and negotiation skills
  • Experienced at resolving difficult customer calls

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

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