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Virtual Chat Customer Service Jobs in Minnesota (NOW HIRING)

Sharecare

Lead Customer Service Rep

Saint Paul, MN · On-site

Our comprehensive and data-driven virtual health platform is designed to help people, providers ... chat, email, or fax.?? * Provide support for the customer service team through the manning and ...

Minnesota Jobs

Customer Service Rep

Shakopee, MN · On-site

$22.50 - $25.25/hr

Troubleshoot technical issues and resolve customer inquiries through phone, email, and chat while meeting service and quality expectations * Assure customer focused delivery of product and technical ...

New

Collabera

Customer Service Representative

Eagan, MN · On-site

$16.25 - $22.25/hr

... chat, etc. Accountable for meeting and maintaining standards for quality and productivity for all transactions as determined by area audit processes. Ensure each customer contact is handled in a ...

Re:Sound

Customer Service Rep

Shakopee, MN · On-site

$22.50 - $25.25/hr

Troubleshoot technical issues and resolve customer inquiries through phone, email, and chat while meeting service and quality expectations. * Assure customer focused delivery of product and technical ...

GN Group

Customer Service Rep

Shakopee, MN · On-site

$22.50 - $25.25/hr

... and chat while meeting service and quality expectations. - Assure customer focused delivery of product and technical support for products via phone, email and click to chat - Identify recurring ...

ReSound

Customer Service Rep

Shakopee, MN

$22.50 - $25.25/hr

... and chat while meeting service and quality expectations. - Assure customer focused delivery of product and technical support for products via phone, email and click to chat - Identify recurring ...

Collabera

Customer Service Representative

Eagan, MN

$16.25 - $22.25/hr

Has daily interaction with customers and plays a pivotal role in maintaining a positive customer relationship through customer inquiries via phone, email, chat, etc. Skills: Customer service ...

GN Group

Customer Service Rep

Shakopee, MN

$22.50 - $25.25/hr

... and chat while meeting service and quality expectations. - Assure customer focused delivery of product and technical support for products via phone, email and click to chat - Identify recurring ...

GN Group

Customer Service Rep

Shakopee, MN · On-site

$22.50 - $25.25/hr

... and chat while meeting service and quality expectations. - Assure customer focused delivery of product and technical support for products via phone, email and click to chat - Identify recurring ...

Wells Fargo

Customer Service Representative

Minneapolis, MN · On-site

$16.75 - $22.75/hr

Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and ...

GN Hearing

Customer Service Rep

Shakopee, MN · On-site

$22.50 - $25.25/hr

Troubleshoot technical issues and resolve customer inquiries through phone, email, and chat while meeting service and quality expectations. * Assure customer focused delivery of product and technical ...

New

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All JobsChat Customer Service JobsVirtual Chat Customer Service JobsVirtual Chat Customer Service Jobs in Minnesota

Virtual Chat Customer Service information

See Minnesota salary details

$9

$16

$25

How much do virtual chat customer service jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for virtual chat customer service in Minnesota is $16.64, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $17.88 per hour, depending on experience, location, and employer.

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.
What are the most commonly searched types of Chat Customer Service jobs in Minnesota? The most popular types of Chat Customer Service jobs in Minnesota are:
What are popular job titles related to Virtual Chat Customer Service jobs in Minnesota? For Virtual Chat Customer Service jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Customer Service jobs in Minnesota look for? The top searched job categories for Virtual Chat Customer Service jobs in Minnesota are:
What cities in Minnesota are hiring for Virtual Chat Customer Service jobs? Cities in Minnesota with the most Virtual Chat Customer Service job openings:
Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Minnesota as of July 2026, with employment types broken down into 3% Locum Tenens, 57% Full Time, 8% Part Time, and 32% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $34,604 per year, or $16.6 per hour.

Customer Service Representative

Global Channel Management, Inc.

Mankato, MN • On-site

$12/hr

Contractor

Re-posted 9 days ago

Job description

Company Description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation.  Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function.  Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. 


Qualifications

Customer Service Representative  needs 1+ years experience


Customer Service Representative requires:


  • Call center
  • customer service
  • email chat
  • web chat
  • Inbound, outbound
  • Ordering, billing

Customer Service Representative duties: 

  • Ensures
    that customers receive the best service possible through positive
    interactions via various communication channels such as voice, email,
    internet chat and social media to ensure orders are processed correctly
Additional Information

$12/hr

CTH

Global Channel Management logo

About Global Channel Management

Sourced by ZipRecruiter

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Austell, GA, US

Year founded

2009

Social media

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