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Virtual Chat Customer Service Jobs in Georgia (NOW HIRING)

Ail

VIRTUAL Customer Service

Atlanta, GA · On-site

$14.50 - $18.25/hr

  • Medical

  • Life

Weekly virtual workshops * Leadership conventions * Ongoing coaching * Advanced technology and ... Build lasting client relationships through exceptional service * Participate in ongoing training ...

New

AO Globe Life

VIRTUAL Customer Service

Atlanta, GA · On-site +1

$14.50 - $18.25/hr

  • Medical

  • Life

Weekly virtual workshops * Leadership conventions * Ongoing coaching * Advanced technology and ... Build lasting client relationships through exceptional service * Participate in ongoing training ...

Customer Service | Full-Time

Inbound Customer Care Agent

Savannah, GA · On-site

$14.50 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Excellent interpersonal skills and a collaborative mindset Preferred (Not Required): * 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative ...

Ashley Global Retail, LLC

Customer Care Agent

Atlanta, GA · On-site

$15 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...

Ashley Furniture Industries Inc

Customer Care Agent

Atlanta, GA · On-site

$15 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...

AYS

Live Chat Agent

Atlanta, GA · On-site

$15 - $20/hr

Live Chat Agent Location: Remote Company Overview ... AYS Inc is a leading provider of customer service solutions for businesses across various ...

Ashley Global Retail, LLC

Customer Care Agent

Atlanta, GA · On-site

$15 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... chat, and voice channels. * Perform real-time problem-solving and make independent decisions to resolve logistical and customer service challenges. * Execute escalation management protocols ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Deliver real time technical assistance via chat, email, and video during business hours and live ... Serve as a live technical moderator for virtual events. * Perform "tech checks" with presenters ...

OkWhen

Customer Experience Coordinator

Atlanta, GA · On-site

$17.25 - $22.50/hr

Deliver real time technical assistance via chat, email, and video during business hours and live ... Serve as a live technical moderator for virtual events. * Perform "tech checks" with presenters ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Deliver real time technical assistance via chat, email, and video during business hours and live ... Serve as a live technical moderator for virtual events. * Perform "tech checks" with presenters ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Deliver real time technical assistance via chat, email, and video during business hours and live ... Serve as a live technical moderator for virtual events. * Perform "tech checks" with presenters ...

MCI Careers

Virtual Banker - Mid-Shift

Savannah, GA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Respond to customer inquiries through phone, chat, and email. * Assist clients with account access ...

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All JobsChat Customer Service JobsVirtual Chat Customer Service JobsVirtual Chat Customer Service Jobs in Georgia

Virtual Chat Customer Service information

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.

What are the most commonly searched types of Chat Customer Service jobs in Georgia?

The most popular types of Chat Customer Service jobs in Georgia are:

What are popular job titles related to Virtual Chat Customer Service jobs in Georgia?

For Virtual Chat Customer Service jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Customer Service jobs in Georgia look for?

The top searched job categories for Virtual Chat Customer Service jobs in Georgia are:

What cities in Georgia are hiring for Virtual Chat Customer Service jobs?

Cities in Georgia with the most Virtual Chat Customer Service job openings:

Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Virtual Travel Customer Service

Genovaire Travel Group

Atlanta, GA • Remote

$14.50 - $18.25/hr

Full-time

Posted 19 days ago

Job description

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

  • Provide assistance through email, chat, and phone communication

  • Help with itinerary changes, updates, and general travel questions

  • Provide destination and travel guideline information

  • Follow up with travelers before departure

  • Resolve concerns while maintaining a positive customer experience

Ideal Candidate

  • Friendly and professional communication style

  • Customer support experience preferred

  • Reliable and organized

  • Comfortable using online tools and learning new systems

  • Interest in travel and client satisfaction

What We Offer

  • Remote work flexibility

  • Training provided

  • Ongoing team support

  • Professional development opportunities

  • Access to travel-related perks

Apply