ZipRecruiter

Log In

1

Virtual Chat Assistant Jobs in Virginia (NOW HIRING)

Kent, Campa and Kate Inc.

Program Assistant II

Arlington, VA · On-site

$42K - $54K/yr

Program Assistant II - Arlington, VA Background: Kent, Campa and Kate Incorporated (KCK) is a ... Monitors the virtual participant chat function, provides assistance as required to ensure effective ...

Kent, Campa and Kate Inc.

Program Assistant II

Arlington, VA · On-site

$42K - $54K/yr

Program Assistant II - Arlington, VA Background: Kent, Campa and Kate Incorporated (KCK) is a ... Monitors the virtual participant chat function, provides assistance as required to ensure effective ...

David's Bridal, LLC.

Assistant Store Manager

Woodbridge, VA · On-site

$18.15 - $24.54/hr

Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs ... During any live interview (virtual or in-person), candidates must not use real-time generative AI ...

next page

Showing results 1-20

All JobsChat JobsVirtual Chat Assistant JobsVirtual Chat Assistant Jobs in Virginia

Virtual Chat Assistant information

What are the key skills and qualifications needed to thrive as a Virtual Chat Assistant, and why are they important?

To thrive as a Virtual Chat Assistant, you need strong written communication skills, quick typing abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Exceptional interpersonal skills, patience, and multitasking abilities help you stand out in this role. These skills are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a positive brand image in a remote environment.

What are virtual chat assistants?

Virtual chat assistants are professionals who provide customer support, information, or other assistance online, primarily through chat platforms. They handle tasks such as answering customer inquiries, resolving issues, providing product or service information, and sometimes performing administrative work. Virtual chat assistants can work for a variety of industries and often work remotely, making them a flexible option for both employers and employees. Their goal is to ensure customers receive prompt, accurate, and helpful responses to their questions or concerns.

What is the difference between Virtual Chat Assistant vs Customer Service Representative?

AspectVirtual Chat AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsHigh school diploma, customer service training
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Industry UsageE-commerce, tech companies, online servicesRetail, telecom, banking
Job FocusHandling online chats, providing info, troubleshootingPhone calls, in-person support, email

While both roles involve assisting customers, Virtual Chat Assistants primarily handle online chat inquiries remotely, focusing on digital communication. Customer Service Representatives often work in person or over the phone, providing direct support. The roles overlap in communication skills and industry usage but differ mainly in work environment and interaction methods.

What are some common challenges Virtual Chat Assistants face when communicating with customers online?

Virtual Chat Assistants often encounter challenges such as interpreting ambiguous customer queries, managing multiple conversations simultaneously, and maintaining a consistent, friendly tone across all interactions. They must quickly adapt to different customer personalities and resolve issues efficiently, even with limited context. Continuous learning about company products and services, as well as utilizing knowledge bases, helps overcome these challenges and ensures high-quality support.
What are popular job titles related to Virtual Chat Assistant jobs in Virginia? For Virtual Chat Assistant jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Assistant jobs in Virginia look for? The top searched job categories for Virtual Chat Assistant jobs in Virginia are:
What cities in Virginia are hiring for Virtual Chat Assistant jobs? Cities in Virginia with the most Virtual Chat Assistant job openings:
Virtual Chat Assistant jobs near you

Program Assistant II

Kent, Campa and Kate Inc.

Arlington, VA • On-site

$42K - $54K/yr

Full-time

Posted 11 days ago

Job description

Program Assistant II - Arlington, VA
Background:
Kent, Campa and Kate Incorporated (KCK) is a federal contracting company that provides professional services to Government Agencies. We are currently seeking candidates for a full-time Program Assistant II position in Arlington, VA supporting the National Foreign Affairs Training Center (NFATC), formerly referred to as the Foreign Service Institute (FSI).
Position Summary:
The PA II handles differing situations, problems, and deviations in the work of the office according to the COR's or GTM's general instructions, priorities, duties, policies, and program goals. Additionally, the Program Assistant II uses judgement and initiative to determine the approach or action to take in non-routine situations, interprets and adapts guidelines, including unwritten policies, precedents, and practices.
Required Qualifications:
  • Secret Clearance.
  • High School Diploma.
  • U.S. citizenship.
  • Experience: At least two (2) years of experience in a related field.
  • Superior organization skills with a high level of attention to detail.
  • Effective oral and written communication skills.
  • Must be able to effectively perform their role using a variety of virtual training platforms, including but not limited to MS Teams, WebEx, Zoom for Government, Google Meet, etc.

Preferred Qualifications:
  • Associates or Bachelor's degree.
  • Work experience in an educational or training institute.

Duties and responsibilities (including but not limited to):
  • Carries out recurring office procedures independently and selects the guideline or reference that fits the specific case.
  • Receives specific instructions on new assignments and completed work is checked for accuracy.
  • Responds to routine inquiries that have standard answers; refers inquiries and visitors to appropriate staff.
  • Determines which requests should be handled by the GTM, appropriate staff member, or other offices; prepares and signs routine non-technical correspondence in own or supervisor's name.
  • Reviews materials prepared for approval for typographical accuracy and proper format.
  • Reviews outgoing materials and correspondence for internal consistency and conformance with GTM's procedures; ensures --proper clearances have been obtained, when needed.
  • Maintains recurring internal reports, such as time and leave records, office equipment listings, correspondence controls, and training plans.
  • Collects information from the files or staff for routine inquiries on office program(s) or periodic reports and refers nonroutine requests to supervisor or staff.
  • Requisitions supplies, printing, maintenance or other services; types, takes and transcribes dictation.
  • Performs data entry on course registration/enrollment, runs reports, and provides general administrative support to students, instructors, and guest speakers.
  • Supports both traditional in-person classroom training as well as remote virtual delivery of program courses.
  • When assisting in the delivery of virtual training programs, duties may include and are comparable to the following:
    • Configures the training platform in support of course delivery.
    • Provides basic technical assistance and troubleshooting to instructors and presenters as well as students.
    • Monitors the virtual participant chat function, provides assistance as required to ensure effective virtual course delivery.
    • Assists the instructor in utilizing the training platform in support.
    • Assists the instructor with the creation and implementation of online learning applications.
  • May draft template memos to the Passport Special Issuance Agency (SIA) requesting passports and visas for official travel for staff.
  • Delivers, tracks status of, and retrieves passport and visa requests from SIA, using Government provided shuttle buses.
  • Composes non-standard correspondence on administrative, procedural and policy matters for GTM's approval.
  • Processes routine and non-routine training requests for individuals and groups following and interpreting SOPs and established policies.
  • Maintains records and files in accordance to established timelines, policies and procedures; Performs complex data entry using a variety of proprietary and non-propriety applications (e.g., Student Information System, MS Office Suite, etc.).
  • Anticipates and prepares materials as needed for conferences, correspondence, appointments, meetings, telephone calls, etc., and informs GTM on matters to be considered.
  • Reads and interprets publications, procedures, regulations, and directives; acts on, or escalates matters of importance; makes recommendations for process improvements and updates; Reviews, drafts, and edits technical and non-technical documents, reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources.

Application Notes:
  • Please provide a resume to include the duties and responsibilities performed for each previously held position.
  • Please provide three (3) professional references on your resume.
  • Applicant must currently be authorized to work in the United States on a full-time basis and be a U.S. citizen.

Kent, Campa and Kate Incorporated (KCK) is an equal opportunity employer. KCK does not discriminate against employees and applicants on the basis of race, color, religion, sex, ancestry, national origin, gender, sexual orientation, marital status, age, disability, gender identity, results of genetic testing, veteran status, or any other status protected by federal, state, and local law.

Apply