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Virtual Chat Assistant Jobs in Michigan (NOW HIRING)

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

... laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless ... Service Desk Representatives assist with safeguarding the security of the organization by following ...

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

... laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless ... Service Desk Representatives assist with safeguarding the security of the organization by following ...

3M

Senior Application Engineer

Livonia, MI

$124K - $151K/yr

Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. Applicable to ...

3M

Senior Application Engineer

Livonia, MI · On-site

$124K - $151K/yr

Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. Applicable to ...

3M

Global Automotive Vertical Portfolio Manager

Livonia, MI · On-site

$188K - $230K/yr

Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. Applicable to ...

3M Company

Senior Application Engineer

Livonia, MI · On-site

$124K - $151K/yr

Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. Applicable to ...

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All JobsChat JobsVirtual Chat Assistant JobsVirtual Chat Assistant Jobs in Michigan

Virtual Chat Assistant information

What is a virtual chat assistant?

Virtual chat assistants are professionals who provide customer support, information, or other assistance online, primarily through chat platforms. They handle tasks such as answering customer inquiries, resolving issues, providing product or service information, and sometimes performing administrative work. Virtual chat assistants can work for a variety of industries and often work remotely, making them a flexible option for both employers and employees. Their goal is to ensure customers receive prompt, accurate, and helpful responses to their questions or concerns.

What are the key skills and qualifications needed to thrive as a virtual chat assistant?

To thrive as a Virtual Chat Assistant, you need strong written communication skills, quick typing abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Exceptional interpersonal skills, patience, and multitasking abilities help you stand out in this role. These skills are crucial for efficiently resolving customer inquiries, ensuring satisfaction, and maintaining a positive brand image in a remote environment.

What are some common challenges virtual chat assistants face when communicating with customers online?

Virtual Chat Assistants often encounter challenges such as interpreting ambiguous customer queries, managing multiple conversations simultaneously, and maintaining a consistent, friendly tone across all interactions. They must quickly adapt to different customer personalities and resolve issues efficiently, even with limited context. Continuous learning about company products and services, as well as utilizing knowledge bases, helps overcome these challenges and ensures high-quality support.

What is the difference between Virtual Chat Assistant vs Customer Service Representative?

AspectVirtual Chat AssistantCustomer Service Representative
CredentialsBasic computer skills, communication skillsHigh school diploma, customer service training
Work EnvironmentRemote, online platformsCall centers, retail stores, offices
Industry UsageE-commerce, tech companies, online servicesRetail, telecom, banking
Job FocusHandling online chats, providing info, troubleshootingPhone calls, in-person support, email

While both roles involve assisting customers, Virtual Chat Assistants primarily handle online chat inquiries remotely, focusing on digital communication. Customer Service Representatives often work in person or over the phone, providing direct support. The roles overlap in communication skills and industry usage but differ mainly in work environment and interaction methods.

How do you become a virtual chat assistant?

To become a virtual chat assistant, you typically need strong communication skills, basic computer literacy, and familiarity with chat platforms or customer service tools. Many roles require a high school diploma or equivalent, and some employers may prefer prior customer service experience or relevant certifications. Training is often provided by the employer to familiarize new assistants with specific software and protocols.

How to become a virtual chat assistant?

To become a virtual chat assistant, you typically need strong communication skills, basic computer literacy, and familiarity with chat or customer service platforms. Many roles require a high school diploma or equivalent, and some employers prefer prior customer service experience or relevant certifications. Flexibility and the ability to work independently are also important qualities for this role.

What are popular job titles related to Virtual Chat Assistant jobs in Michigan?

For Virtual Chat Assistant jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Assistant jobs in Michigan look for?

The top searched job categories for Virtual Chat Assistant jobs in Michigan are:

What cities in Michigan are hiring for Virtual Chat Assistant jobs?

Cities in Michigan with the most Virtual Chat Assistant job openings:

Virtual Chat Assistant jobs near you
Infographic showing various Virtual Chat Assistant job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 71% Full Time, 20% Part Time, 3% Temporary, 3% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

IT Service Desk Representative | Part-Time (20 Hours)

Corporate Services

Rochester Hills, MI • On-site

Part-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

ALL APPLICANTS MUST BE LOCAL TO THE STATE OF MICHIGAN

***THIS IS A PERMANENT PART-TIME POSITION***

Location: Remote

Days: Monday through Friday

Shift: 7am to 11am or 8am to 12pm

GENERAL SUMMARY:

Service Desk Representatives are passionate about Henry Ford Health's success. They are responsible for providing world class quality technical support while maintaining an extraordinarily high level of customer service for the entire health system. Service Desk Representatives support Henry Ford Health and non-Henry Ford Health devices at Henry Ford Health locations, private practices, hybrid locations, home, or anywhere in the world. Support for these devices and technologies include but not limited to desktops and laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless networks, VPNs, webcams, dictation hardware, and technically integrated medical devices such as ventilators, cardiac monitors, and anesthesia machines. Service Desk Representatives support a wide variety of software, including Microsoft Windows operating systems and Microsoft applications, MacOS, iOS, Android OS, Epic EMR, PeopleSoft, ServiceNow, Citrix Applications, Active Directory, Webex, VPN technologies, Duo multi-factor authentication, and other departmental, clinical, and business applications. Representatives may coordinate with other teams or departments to resolve user problems. Service Desk Representatives assist with safeguarding the security of the organization by following established procedures to prevent unauthorized access to system resources. They provide in-depth troubleshooting, research, diagnoses, resolution, and escalation of complex technical issues or requests. Work is performed remotely (phone, email, and IM) but onsite support may be required. Service Desk Representatives contribute to continuous improvement efforts by actively participating in short and long-term projects. These projects support the ongoing efforts to streamline the processes and enhance the productivity of the Service Desk and other technical teams throughout the organization. Service Desk Representatives may participate in testing new technologies and provide relevant feedback and suggestions throughout. Service Desk Representatives provide guidance and support to Associates and new hires. Service Desk Representatives may conduct portions of the Service Desk's New Hire Training program, may contribute to the team's knowledgebase or other technical documentation.

EDUCATION/EXPERIENCE REQUIRED:

  • High School Diploma or equivalent required.
  • Some college, or 1-2 years of vocational technical training, or an Information Technology/Support industry certification. Associate's degree or higher (Information Technology, Information System, Computer Science, Health Information Management, or other Business/Communication/Technology related), and Information Technology/Support industry certifications.
  • Two (2) or more years of successful experience in the area of Service Desk, Help Desk, or IT Support responsibilities, or previously demonstrated success in the HFHS Service Desk Associate Role.
  • At least one-year of customer service experience included in the above technical experience or separately.
  • Five (5) years or more experience working in a 24/7/365 health care environment help desk, service desk, or IT support position using phone, email, remote assist, and chat to provide direct end-user support preferred.
  • Preferred experience supporting the following:
    • ServiceNow ITSM tool usage
    • Apple/Mac products
    • Windows OS
    • Remote Access VPN
    • Citrix-based application
    • Epic EMR
    • Remote customers and troubleshooting hardware such as printers, mobile devices, laptops, etc.
    • Multi-factor authentication tools, such as Duo, - SharePoint, - Microsoft Office applications, such as Outlook, Word, Excel, PowerPoint, OneNote, OneDrive, etc.
  • Experience using knowledgebases and other knowledge repository systems preferred.
  • Experience creating/updating knowledge support documentation preferred.

CERTIFICATIONS/LICENSURES REQUIRED:

  • Certification in IT Service Management (ITSM/ITIL/HDI, etc.)
Additional Information
  • Organization: Corporate Services
  • Department: IT System Relations           
  • Shift: Day Job
  • Union Code: Not Applicable

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