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Virtual Call Center Jobs in Villa Rica, GA (NOW HIRING)

Verida Inc

Call Center Trainer - WI

Villa Rica, GA · On-site

... virtual, and hands-on training for new hires and current employees. · Facilitate onboarding ... a call center, customer service, operations, or related environment. · 1+ year in training ...

UHS

Call Center Specialist Weekends Part Time

Atlanta, GA

$79K - $79K/yr

The Call Center Specialist performs administrative functions to include assistance in the processes ... nationwide virtual behavioral health services, an insurance offering, a physician network and ...

UHS

Call Center Specialist Weekends Part Time

Atlanta, GA · On-site

$79K - $79K/yr

The Call Center Specialist performs administrative functions to include assistance in the processes ... nationwide virtual behavioral health services, an insurance offering, a physician network and ...

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All JobsCall Center JobsVirtual Call Center JobsVirtual Call Center Jobs in Villa Rica, GA

Virtual Call Center information

See Villa Rica, GA salary details

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How much do virtual call center jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for virtual call center in Villa Rica, GA is $12.27, according to ZipRecruiter salary data. Most workers in this role earn between $8.41 and $14.28 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Villa Rica, GA?

The most popular types of Call Center jobs in Villa Rica, GA are:

What job categories do people searching Virtual Call Center jobs in Villa Rica, GA look for?

The top searched job categories for Virtual Call Center jobs in Villa Rica, GA are:

What cities near Villa Rica, GA are hiring for Virtual Call Center jobs?

Cities near Villa Rica, GA with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Villa Rica, GA as of August 2026, with employment types broken down into 66% Full Time, and 34% Part Time. Highlights an 73% In-person, and 27% Remote job distribution, with an average salary of $25,531 per year, or $12.3 per hour.

Call Center Trainer - WI

Verida Inc

Villa Rica, GA • On-site

Contractor

Re-posted 6 days ago

Verida rating

5.0

Company rating: 5.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description


LOCATION:ON-SITE IN WI 

POSITION CONTINGENT UPON AWARD OF CONTRACT


Position Summary

The Call Center Trainer delivers training Programs for new hire and existing employees in a customer service call center environment. This role prepares employees to provide excellent service, navigate systems, follow policies, and meet performance standards. The trainer supports onboarding, nesting, refresher training, and coaching to improve employee readiness and operational success.

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Key Responsibilities

Training Delivery

· Conduct instructor-led, virtual, and hands-on training for new hires and current employees.

· Facilitate onboarding covering customer service, call handling, systems, policies, and procedures.

· Deliver refresher training, upskilling sessions, and process update training.

· Support nesting and transition employees into production environments.

· Foster an engaging, professional, and positive learning environment.

Coaching & Support

· Monitor trainee progress and provide coaching and feedback.

· Observe calls and workflows to identify development opportunities.

· Partner with supervisors and quality teams to address performance gaps.


Training Support & Administration

· Assist with updates to training materials, job aids, and reference guides.

· Administer quizzes, knowledge checks, and readiness assessments.

· Track attendance, completion rates, and trainee progress.

· Provide written feedback and readiness updates to leadership.

· Perform other duties as assigned.

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Qualifications

Required Experience

· 2+ years in a call center, customer service, operations, or related environment.

· 1+ year in training, coaching, mentoring, team leadership, or facilitation.

· Experience in a fast-paced, customer-focused environment preferred.

Skills & Competencies

· Strong presentation and facilitation skills.

· Ability to explain processes clearly to different learning styles.

· Strong organizational, time management, and problem-solving skills.

· Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel, Outlook, Teams).

· Positive attitude, professionalism, and adaptability.

Education

· High school diploma or equivalent required.

· Associate’s or Bachelor's degree preferred.

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Preferred Qualifications

· Onboarding or coaching experience.

· Metric-driven call center experience.

· Bilingual skills are a plus.

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Work Environment / Additional Requirements

· Flexible schedules, including evenings/weekends as needed.

· Up to 50% of travel 

· Ability to lead training sessions for extended periods.


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