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Virtual Call Center Jobs in Villa Rica, GA (NOW HIRING)

Monitise

Training Specialist

Marietta, GA · On-site

... call center or collections environment. * 2+ years of direct collections experience (1st or 3rd ... Experience facilitating training across multiple formats (classroom, virtual, and on-the-job ...

Elevance Health

Pharmacist Consultant

Atlanta, GA · On-site

$56 - $67.25/hr

Call Center experience preferred. * May require response during non-standard hours. Job Level: Non ... Unless specified as primarily virtual by the hiring manager, associates are required to work at an ...

Pleio

Be Seen First

Customer Service Representative (GoodStarter Remote)

Atlanta, GA · Remote

$16.50 - $22.25/hr

Utilize MS Teams, call center software, and cloud-based software for day-to-day tasks * High volume ... Enjoy a social network with group chats, virtual happy hours, and monthly contests with your fellow ...

Eliassen Group

Technical Recruiter

Atlanta, GA · On-site

Workday Recruiting experience, diversity recruitment initiatives, and call center recruiting ... You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( noreply ...

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All JobsCall Center JobsVirtual Call Center JobsVirtual Call Center Jobs in Villa Rica, GA

Virtual Call Center information

See Villa Rica, GA salary details

$4

$12

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How much do virtual call center jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for virtual call center in Villa Rica, GA is $12.27, according to ZipRecruiter salary data. Most workers in this role earn between $8.41 and $14.28 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Villa Rica, GA? The most popular types of Call Center jobs in Villa Rica, GA are:
What job categories do people searching Virtual Call Center jobs in Villa Rica, GA look for? The top searched job categories for Virtual Call Center jobs in Villa Rica, GA are:
What cities near Villa Rica, GA are hiring for Virtual Call Center jobs? Cities near Villa Rica, GA with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Villa Rica, GA as of August 2026, with employment types broken down into 55% Full Time, 30% Part Time, and 15% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $25,531 per year, or $12.3 per hour.

Training Specialist

Monitise

Marietta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 20 days ago

Job description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Training Specialist
About the Role

As a Training Specialist supporting Collections (1st and 3rd party), you will play a key role in developing high-performing collectors by delivering engaging training focused on compliance, customer interactions, and performance-driven results.

You will facilitate new hire onboarding and ongoing skill development sessions, ensuring associates are equipped to meet KPIs while adhering to regulations such as the FDCPA.

What You Will Do
  • Facilitate new hire training programs for Collections (1st and 3rd party environments).
  • Deliver ongoing coaching and refresher training focused on call quality, compliance, and performance metrics.
  • Train associates on FDCPA guidelines, call handling, and proper documentation.
  • Use needs assessments to identify performance gaps and recommend training solutions.
  • Support the design and development of collections-specific training content (e.g., scripts, objection handling, compliance modules).
  • Partner with Operations to reinforce KPIs such as call volume, right-party contact, promise-to-pay, and collections targets.
  • Conduct program impact analysis and support performance improvements.
  • Assist with LMS administration, scheduling, and training logistics.
What You Will Need to Have
  • High School Diploma required; Bachelor's degree preferred.
  • 4+ years of experience developing and facilitating training in a call center or collections environment.
  • 2+ years of direct collections experience (1st or 3rd party), preferably within a bank or financial institution.
  • Strong knowledge of FDCPA and collections compliance requirements.
  • Experience with adult learning principles and instructional design.
  • Experience facilitating training across multiple formats (classroom, virtual, and on-the-job training).
  • Experience with Articulate Storyline or similar training tools.
What Would Be Great to Have
  • In-depth knowledge of collections regulations, including the Fair Debt Collection Practices Act (FDCPA).
  • Bachelor's degree.
  • 5+ years of training facilitation experience in Collections or Financial Services.
  • Experience supporting high-volume hiring or training classes in Collections.
Sponsorship
  • You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship now or in the future, will not be considered for this role.
Benefits at Fiserv
  • Fuel Your Life program to support physical, financial, social, and emotional well-being
  • Paid holidays and generous time-off policies
  • No-cost mental health support through Employee Assistance Programs
  • Living Proof program to recognize your peers' extra effort with points redeemable for rewards
  • Eight Employee Resource Groups to foster a collaborative culture
  • Unparalleled professional growth with training, development, and internal mobility opportunities
  • Retirement planning and discounted shares through the Employee Stock Purchase Plan
  • Medical, dental, vision, life, and disability insurance options available starting on day one
  • Tuition assistance and reimbursement program
  • Paid parental, caregiver, and military leave

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont or Washington.


It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contactAskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements.Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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