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Virtual Call Center Jobs in Silver Spring, MD (NOW HIRING)

DecisionPoint | Cortek

UCC Supervisor

Alexandria, VA · On-site

DecisionPoint seeks a UCC Supervisor to oversee public-facing contact center operations supporting ... Monitor Automated Call Distribution (ACD), Interactive Voice Response (IVR), and Customer ...

DecisionPoint | Cortek

UCC Supervisor

Alexandria, VA · On-site

Overview DecisionPoint seeks a UCC Supervisor to oversee public-facing contact center operations ... Monitor Automated Call Distribution (ACD), Interactive Voice Response (IVR), and Customer ...

Behavioral Innovations

BCBA

Windsor Mill, MD

$95K - $140K/yr

Area Clinical Leaders in your center every week, not on a virtual call * Peers you can connect with : 300+ BCBAs across 6 states you can actually talk to * Less admin work : Dedicated center staff ...

Behavioral Innovations

BCBA Maryland

Columbia, MD · On-site

$95K - $140K/yr

Area Clinical Leaders in your center every week, not on a virtual call * Peers you can connect with : 300+ BCBAs across 6 states you can actually talk to * Less admin work : Dedicated center staff ...

Behavioral Innovations

BCBA

Linthicum Heights, MD · On-site

$95K - $140K/yr

Area Clinical Leaders in your center every week, not on a virtual call * Peers you can connect with : 300+ BCBAs across 6 states you can actually talk to * Less admin work : Dedicated center staff ...

Behavioral Innovations

BCBA Maryland

Windsor Mill, MD · On-site

$95K - $140K/yr

Area Clinical Leaders in your center every week, not on a virtual call * Peers you can connect with : 300+ BCBAs across 6 states you can actually talk to * Less admin work : Dedicated center staff ...

Behavioral Innovations

BCBA

Waldorf, MD

$95K - $140K/yr

Area Clinical Leaders in your center every week, not on a virtual call * Peers you can connect with : 300+ BCBAs across 6 states you can actually talk to * Less admin work : Dedicated center staff ...

Behavioral Innovations

BCBA Maryland

Silver Spring, MD · On-site

$95K - $140K/yr

Area Clinical Leaders in your center every week, not on a virtual call * Peers you can connect with : 300+ BCBAs across 6 states you can actually talk to * Less admin work : Dedicated center staff ...

Behavioral Innovations

BCBA

Waldorf, MD

$95K - $140K/yr

Area Clinical Leaders in your center every week, not on a virtual call * Peers you can connect with : 300+ BCBAs across 6 states you can actually talk to * Less admin work : Dedicated center staff ...

Behavioral Innovations

BCBA

Linthicum Heights, MD

$95K - $140K/yr

Area Clinical Leaders in your center every week, not on a virtual call * Peers you can connect with : 300+ BCBAs across 6 states you can actually talk to * Less admin work : Dedicated center staff ...

Behavioral Innovations

BCBA

Columbia, MD · On-site

$95K - $140K/yr

Area Clinical Leaders in your center every week, not on a virtual call * Peers you can connect with : 300+ BCBAs across 6 states you can actually talk to * Less admin work : Dedicated center staff ...

Behavioral Innovations

BCBA

Columbia, MD

$95K - $140K/yr

Area Clinical Leaders in your center every week, not on a virtual call * Peers you can connect with : 300+ BCBAs across 6 states you can actually talk to * Less admin work : Dedicated center staff ...

Behavioral Innovations

BCBA

Silver Spring, MD · On-site

$95K - $140K/yr

Area Clinical Leaders in your center every week, not on a virtual call * Peers you can connect with : 300+ BCBAs across 6 states you can actually talk to * Less admin work : Dedicated center staff ...

Behavioral Innovations

BCBA Maryland

Linthicum, MD · On-site

$95K - $140K/yr

Area Clinical Leaders in your center every week, not on a virtual call * Peers you can connect with : 300+ BCBAs across 6 states you can actually talk to * Less admin work : Dedicated center staff ...

Behavioral Innovations

BCBA

Windsor Mill, MD · On-site

$95K - $140K/yr

Area Clinical Leaders in your center every week, not on a virtual call * Peers you can connect with : 300+ BCBAs across 6 states you can actually talk to * Less admin work : Dedicated center staff ...

Behavioral Innovations

BCBA Maryland

Waldorf, MD · On-site

$95K - $140K/yr

Area Clinical Leaders in your center every week, not on a virtual call * Peers you can connect with : 300+ BCBAs across 6 states you can actually talk to * Less admin work : Dedicated center staff ...

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All JobsCall Center JobsVirtual Call Center JobsVirtual Call Center Jobs in Silver Spring, MD

Virtual Call Center information

See Silver Spring, MD salary details

$5

$14

$21

How much do virtual call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for virtual call center in Silver Spring, MD is $14.49, according to ZipRecruiter salary data. Most workers in this role earn between $9.90 and $16.83 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Silver Spring, MD? The most popular types of Call Center jobs in Silver Spring, MD are:
What are popular job titles related to Virtual Call Center jobs in Silver Spring, MD? For Virtual Call Center jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Silver Spring, MD look for? The top searched job categories for Virtual Call Center jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Virtual Call Center jobs? Cities near Silver Spring, MD with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Silver Spring, MD as of August 2026, with employment types broken down into 55% Full Time, 30% Part Time, and 15% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $30,145 per year, or $14.5 per hour.

Technology Service Center Representative (Part-Time)

Howard Community College

Columbia, MD • On-site

Part-time

Re-posted 2 days ago

Job description

Position Details
Position Information
About Us
Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.
Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!
Position Title
Technology Service Center Representative (Part-Time)
FLSA
Non-Exempt
FT/PT
Part Time
Hours Per Week
Up to 25
Work Schedule
Monday-Friday
Position Salary Range
Summary
Entry Level Technology Service Center Position. This job will be responsible for interacting with students and faculty to assist them with common technology problems. The Technology Service Center is the community facing division of the IT department and requires strong troubleshooting ability as well as customer service skills.
Essential Role Responsibilities
  • Respond to technology support requests via online portal, phone, virtual call and in person. Representatives will resolve the problems when able, escalating incidents/requests to senior level technicians through our ticketing system with necessary.
  • Assist student and faculty in the DH110 computer lab the with hardware and software problems. The lab features loaner laptops, iPad, printing, and 3-D printing
  • Oversee the student laptop loan program inventory, including maintaining devices and repairing laptops when necessary.
  • Working with other divisions of the college to support technician needs and training events.

Minimum Education Required
Experience Required
Minimum and Preferred Qualifications
Physical Demand Summary
Division
Information Technology
Department
Student Computer Support
Posting Detail Information
Posting Number
NB270P
Number of Vacancies
1
Best Consideration Date
Job Open Date
04/07/2026
Job Close Date
Continuous Recruitment?
Applicant Instructions
*Pre-employment criminal background investigation is a condition of employment.
HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.
Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).
Quick Link for Internal Postings
https://howardcc.peopleadmin.com/postings/5754
EEO Statement
Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.
HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.
Howard Community College logo

About Howard Community College

Sourced by ZipRecruiter

Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Industry

Colleges, universities, and professional schools

Company size

501 - 1,000 Employees

Headquarters location

Columbia, MD, US

Year founded

1966

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