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Virtual Call Center Jobs in Silver Spring, MD (NOW HIRING)

kgs

Help Desk Technician

Baltimore, MD

$19.75 - $26.75/hr

Work in a Call Center environment, providing detailed documentation of reported incidents utilizing ... Documentation in ServiceNow is required for both real-time voice and virtual reported problems.

Koniag, Inc.

Help Desk Technician

Baltimore, MD · On-site

$18 - $21/hr

Work in a Call Center environment, providing detailed documentation of reported incidents utilizing ... Documentation in ServiceNow is required for both real-time voice and virtual reported problems.

kgs

Help Desk Technician

Baltimore, MD · On-site

$19.75 - $26.75/hr

Work in a Call Center environment, providing detailed documentation of reported incidents utilizing ... Documentation in ServiceNow is required for both real-time voice and virtual reported problems.

kgs

Help Desk Technician

Baltimore, MD

$19.75 - $26.75/hr

Work in a Call Center environment, providing detailed documentation of reported incidents utilizing ... Documentation in ServiceNow is required for both real-time voice and virtual reported problems.

Koniag, Inc.

Help Desk Technician

Baltimore, MD · On-site

$19.75 - $26.75/hr

Work in a Call Center environment, providing detailed documentation of reported incidents utilizing ... Documentation in ServiceNow is required for both real-time voice and virtual reported problems.

kgs

Help Desk Technician

Baltimore, MD

$19.75 - $26.75/hr

Work in a Call Center environment, providing detailed documentation of reported incidents utilizing ... Documentation in ServiceNow is required for both real-time voice and virtual reported problems.

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Virtual Call Center information

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How much do virtual call center jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for virtual call center in Silver Spring, MD is $14.56, according to ZipRecruiter salary data. Most workers in this role earn between $9.95 and $16.92 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What Are Virtual Call Center Jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a Virtual Call Center Representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Silver Spring, MD? The most popular types of Call Center jobs in Silver Spring, MD are:
What are popular job titles related to Virtual Call Center jobs in Silver Spring, MD? For Virtual Call Center jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Silver Spring, MD look for? The top searched job categories for Virtual Call Center jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Virtual Call Center jobs? Cities near Silver Spring, MD with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Silver Spring, MD as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 89% Full Time, 8% Part Time, and 1% Contract. Highlights an 45% Physical, 3% Hybrid, and 52% Remote job distribution, with an average salary of $30,295 per year, or $14.6 per hour.

Call Center Representative, Bowie MD (VE260323855MD)

The Bowen Group - VEOCC

Bowie, MD • On-site

$17.75/hr

Full-time, Part-time

Medical, Dental, Life, Retirement, PTO

Posted 3 days ago

Job description

Call Center Representative

The Bowen Group, a GTSC company, is hiring experienced online call center customer service representatives to support the Veterans Experience Office at the U.S. Department of Veterans Affairs.

Location: This is a 100% virtual position. Your residence must be located within 60 minute driving distance to a Veterans Administration (VA) facility at Arlington VA, Columbia SC, Murfreesboro TN, Nashville TN, Salt Lake City UT, or Shepherdstown WV. Visits to the facility are for training, picking up equipment, troubleshooting, or dropping off items. Transportation to/from the facility is your responsibility.


Must have a REAL ID-compliant identification card or acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member) to enter a federal facility.


Your Mission: 

  • Help Veterans in potentially stressful situations find assistance. You MUST be an excellent communicator and have empathy for others with challenges in their life. Your mission is not to solve their problem. Your mission is to connect them to someone that can help. Engaging the Veteran until that connection is made is core to your mission.

Compensation:

  • Full time position of $17.75 per hour + 11 paid holidays + benefits of Medical, Dental, Life Insurance, and more. There are no part-time or seasonal positions.

You Need to Know 

  • Extensive training will be provided. Training is part of your job. Accepting a position means commitment to completing your training. During training, you will be on camera at all times in an interactive classroom environment. Responsiveness and attention to training is monitored during training.
  • MUST have at least six (6) months of consecutive call center or contact center experience.
  • Positions staffed 24/7. All CCR positions require shiftwork.
  • Positions are NOT seasonal work. We want you as part of our team for years to come. There is opportunity to grow into supervisory positions! We hire from within for supervisors.

About your Mission

Customer Service Representatives (CSRs) provide front-line operational support to Veterans for the Veterans Experience Office's premier Contact Center. In this role, you assist Veterans by directing them to proper resources to address questions, issues, and complaints. Phone calls are from a wide variety of individuals, primarily Veterans and their family members and/or representatives. Some callers are stressed and you need the patience and empathy to help them find an appropriate resource.


QUALIFICATIONS AND REQUIREMENTS:

  • MUST have six (6) months of consecutive call center or contact center experience.
  • Your computer must direct-connect via cable into your wired cable service home High-Speed Internet router. Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay.
  • Upon successful completion of training, you will be equipped with a computer and other equipment necessary for your work.

Note: Wi-Fi-only high-speed internet can rarely sustain necessary internet speeds and reliable connectivity. The required speed test you take will show the kind of internet access that you have. High-speed wireless provider service is not acceptable due to frequent connectivity drops.


  • You must have a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction. Your calls require your focus in assisting a Veteran. Sometimes the Veteran is under stress. A call can take just minutes to as long as an hour. Your mission: help!

Note: This is a 40-hour per work week position. This requires sitting at a desk and using a computer and computer monitor for 8 hours daily.

  • Ability to work under pressure by calmly and effectively dealing with escalating or difficult calls. Callers can be experiencing challenges in their lives.
  • Excellent verbal, interpersonal and written communication skills. You must be able to listen, talk, think and document your interaction in real time. Familiarity with the military and veteran community programs is a plus.
  • Must be a U.S. Citizen or a Green Card Holder having lived in the USA for three (3) years prior to hire. Requires Proof of eligibility to work in the United States and MUST have a REAL ID-compliant identification card or acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member).

CORE FUNCTIONS AND RESPONSIBILITIES:

  • Learn, understand and explain Department of Veterans Affairs (VA) services and procedures.
  • Ask clarifying questions to identify complex or vague requests for VA services and information.
  • Accurately record details of calls and other service requests in an expected time frame.
  • Select appropriate VA services to meet the specific needs of Veterans.
  • Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public.
  • Use and navigate a multi-screen computer system with Customer Relationship Management (CRM) applications.
  • Maintain confidentiality and privacy of callers.

 BOWEN PERKS:

  • Health and Dental Insurance - Employee Premiums 100% paid by Bowen!
  • Group Life insurance - Employee Premiums 100% paid by Bowen!
  • Short-term Disability - Employee Premiums 100% paid by Bowen!
  • Generous vacation and sick leave
  • 11 Paid Federal Holidays
  • 401(k)

The Bowen Group provides support to federal government clients. Some of these clients may require our employees to be fully vaccinated for COVID-19. Therefore, by applying for this position, you understand that you may be required to disclose your vaccination status as a condition of employment.


The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.


Learn more about your EEO rights as an applicant. The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.


Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded. The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.