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Virtual Call Center Jobs in Portland, OR (NOW HIRING)

Securitas

Control Room Operator

Aloha, OR · On-site

$21 - $22/hr

Virtual Medical Appointments with Telemedicine. * Paid Time Off, Free Uniforms, Paid Training ... Must be able to work in a fast-paced call center/emergency dispatch environment. * Must have great ...

Securitas

Control Room Operator

Beaverton, OR · On-site

$21 - $22/hr

Virtual Medical Appointments with Telemedicine. * Paid Time Off, Free Uniforms, Paid Training ... Must be able to work in a fast-paced call center/emergency dispatch environment. * Must have great ...

Securitas

Control Room Operator

Forest Grove, OR · On-site

$21 - $22/hr

Virtual Medical Appointments with Telemedicine. * Paid Time Off, Free Uniforms, Paid Training ... Must be able to work in a fast-paced call center/emergency dispatch environment. * Must have great ...

Securitas

Control Room Operator

Aloha, OR · On-site

$21 - $22/hr

Virtual Medical Appointments with Telemedicine. * Paid Time Off, Free Uniforms, Paid Training ... Must be able to work in a fast-paced call center/emergency dispatch environment. * Must have great ...

Securitas

Control Room Operator

Hillsboro, OR · On-site

$21 - $22/hr

Virtual Medical Appointments with Telemedicine. * Paid Time Off, Free Uniforms, Paid Training ... Must be able to work in a fast-paced call center/emergency dispatch environment. * Must have great ...

Securitas Services

Control Room Operator

Hillsboro, OR · On-site

$21 - $22/hr

Virtual Medical Appointments with Telemedicine. * Paid Time Off, Free Uniforms, Paid Training ... Must be able to work in a fast-paced call center/emergency dispatch environment. * Must have great ...

Securitas

Control Room Operator

Hillsboro, OR · On-site

$21 - $22/hr

Virtual Medical Appointments with Telemedicine. * Paid Time Off, Free Uniforms, Paid Training ... Must be able to work in a fast-paced call center/emergency dispatch environment. * Must have great ...

Morlen Health

Cardiologist Vancouver Metro, WA

Portland, OR · On-site

$603K - $639K/yr

... Salmon Creek Medical Center in Vancouver, WA.. Regionally, the department currently have 24 ... This integrated health system is at the forefront of virtual technology, as such, applicants should ...

Morlen Health

Cardiologist Vancouver Metro, WA

Portland, OR · On-site

$565K - $601K/yr

... Salmon Creek Medical Center in Vancouver, WA.. Regionally, the department currently have 24 ... This integrated health system is at the forefront of virtual technology, as such, applicants should ...

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All JobsCall Center JobsVirtual Call Center JobsVirtual Call Center Jobs in Portland, OR

Virtual Call Center information

See Portland, OR salary details

$5

$14

$22

How much do virtual call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for virtual call center in Portland, OR is $14.91, according to ZipRecruiter salary data. Most workers in this role earn between $10.19 and $17.36 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Portland, OR?

The most popular types of Call Center jobs in Portland, OR are:

What are popular job titles related to Virtual Call Center jobs in Portland, OR?

For Virtual Call Center jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center jobs in Portland, OR look for?

The top searched job categories for Virtual Call Center jobs in Portland, OR are:

What cities near Portland, OR are hiring for Virtual Call Center jobs?

Cities near Portland, OR with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Portland, OR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $31,019 per year, or $14.9 per hour.

Control Room Operator

Securitas

Aloha, OR • On-site

$21 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Securitas rating

6.0

Company rating: 6.0 out of 10

Based on 998 frontline employees who took The Breakroom Quiz

64th of 117 rated security

Job description

Control Room Operator — Full Time — Hillsboro, OR

Wage: $21.00-$22.00/HR

Available Schedules: 

  • Saturday - Tuesday 10pm-6am
  • Thursday - Sunday 10pm-6am

Thinking about joining the Security Field? 

Then this is the perfect role for you!!

Join our team at Securitas Security where you will have the opportunity to serve the community while receiving elite training in safety and security. We are seeking customer service driven individuals for security positions. We have a dedicated Region and Area Management Support Staff which will foster you through your growth and advancement in the company.

Come Grow with Us & Apply Today!

What You Can Expect

  • Conflict resolution and de-escalation.
  • Perform access control at security entrances / exits.
  • Conduct patrols inside / outside the client’s premises, potentially in various weather conditions and in different types of terrain.
  • Frequent interactions with client employees and guests.
  • Identify and report safety issues, hazardous conditions, or any suspicious activity.
  • Provide detailed written reports.
  • Work in a team environment to ensure site / organizational goals are achieved daily.
  • Carry out specific tasks and duties of similar nature and scope as required for assigned site.

What We Offer

  • Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.
  • Virtual Medical Appointments with Telemedicine.
  • Paid Time Off, Free Uniforms, Paid Training, & Weekly Pay!!
  • Employee Assistance Program.
  • DailyPay Access Program!
  • Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel, & So Much More!

Basic Requirements

  • Must be at least 18 years of age or older.
  • Valid driver's license and clear driving record required.
  • High School Diploma, GED, OR ability to complete the GED program within 6 months.
  • Standard computer / technology skills needed.
  • Customer service background preferred.
  • Security, Law Enforcement, or Military experience a plus!!
  • Must be able to interact with a wide range of individuals in a calm and professional manner.
  • Must be able to work in a fast-paced call center/emergency dispatch environment. 
  • Must have great attention to detail and the ability to remain alert throughout the duration of the shift.
  • Must be able to respond to emergencies with rapid / effective judgement and use appropriate escalation.
  • All candidates must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

See a different world.

EOE/M/F/Vet/Disabilities

#AF-NCPNWHp

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include: 
  • Retirement plan
  • Employer-provided medical and dental coverage
  • Company-paid life insurance
  • Voluntary life and disability insurance
  • Employee assistance plan
  • Securitas Saves discount program
  • Paid holidays
  • Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

What Securitas employees say

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