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Virtual Call Center Jobs in Dallas, GA (NOW HIRING)

Actalent

Certified Pharmacy Technician

Atlanta, GA · On-site

$17.25 - $21.25/hr

The position involves detailed computer-based work in a professional virtual environment, with ... Familiarity with call center operations and workflows in a healthcare or insurance setting.

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All JobsCall Center JobsVirtual Call Center JobsVirtual Call Center Jobs in Dallas, GA

Virtual Call Center information

See Dallas, GA salary details

$4

$12

$19

How much do virtual call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for virtual call center in Dallas, GA is $12.70, according to ZipRecruiter salary data. Most workers in this role earn between $8.70 and $14.76 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.
More about Virtual Call Center jobs

What are the most commonly searched types of Call Center jobs in Dallas, GA?

The most popular types of Call Center jobs in Dallas, GA are:

What job categories do people searching Virtual Call Center jobs in Dallas, GA look for?

The top searched job categories for Virtual Call Center jobs in Dallas, GA are:

What cities near Dallas, GA are hiring for Virtual Call Center jobs?

Cities near Dallas, GA with the most Virtual Call Center job openings:

Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Dallas, GA as of August 2026, with employment types broken down into 66% Full Time, and 34% Part Time. Highlights an 73% In-person, and 27% Remote job distribution, with an average salary of $26,425 per year, or $12.7 per hour.

Contract - Full Time Trainer & Facilitator

160over90

Atlanta, GA • On-site

Full-time

Medical, Retirement, PTO

Re-posted 15 days ago

Job description

Position Summary
We are seeking a dynamic and engaging Trainer & Facilitator to support employee development, product knowledge, sales effectiveness, and customer experience initiatives through the delivery of high-impact training programs. The ideal candidate is a confident presenter and facilitator who enjoys working directly with learners, leading discussions, and creating an engaging learning environment.
This role is primarily focused on training delivery, facilitation, coaching, and learner engagement. The Trainer & Facilitator will be responsible for presenting training content, leading classroom and virtual learning experiences, and reinforcing key behaviors that drive performance.
The ideal candidate thrives in a global training environment and is comfortable presenting to diverse audiences, including call-center agents, brand ambassadors, team leaders, operational leaders, and clients. This individual will serve as a representative of the Global Training & Education team and should possess the professionalism, credibility, and communication skills necessary to effectively engage audiences, build trust, and drive learning outcomes across multiple levels of the organization.
Key Responsibilities
  • Deliver instructor-led training in both virtual and in-person environments
  • Facilitate engaging learning experiences for agents, team leaders, ambassadors, and support staff
  • Lead classroom discussions, role plays, exercises, and knowledge checks to reinforce learning objectives
  • Create a positive and interactive learning environment that encourages participation and engagement
  • Coach learners on skill development, product knowledge, sales behaviors, and customer experience best practices
  • Reinforce training concepts through follow-up sessions, huddles, coaching activities, and ongoing learner support
  • Assess learner understanding and adapt facilitation techniques to meet the needs of diverse audiences
  • Partner with Training Leadership and operational leaders to support training initiatives and performance goals
  • Provide feedback on learner performance, training effectiveness, and development opportunities
  • Maintain training records, attendance tracking, and required documentation
  • Support continuous learning initiatives and ongoing employee development programs
  • Represent the Global Training & Education team with professionalism and confidence when interacting with employees, leaders, clients, and business partners

Qualifications & Experience
  • 2-5 years of experience in training, facilitation, coaching, sales, customer service, or a related field
  • Demonstrated ability to confidently present and facilitate in front of groups of varying sizes
  • Strong public speaking, presentation, and communication skills
  • Ability to engage audiences, manage classroom dynamics, and drive active learner participation
  • Experience facilitating virtual training sessions using video conferencing and learning platforms
  • Strong interpersonal skills with the ability to build credibility and rapport with learners and leadership
  • Ability to simplify complex information and present it in a clear, engaging manner
  • Professional presence and strong verbal communication skills
  • Experience working in customer service, sales, call-center, hospitality, or service-oriented environments is preferred
  • Proficiency with Microsoft Office, including PowerPoint, Word, Outlook, and Teams
  • Bilingual or multilingual language skills are a plus
  • Willingness and ability to travel, as needed

Preferred Characteristics
  • Energetic and engaging presentation style
  • Ability to command a room and maintain audience attention
  • Comfortable presenting to small and large groups, both virtually and in person
  • Strong facilitation and classroom management skills
  • Professional presence with the confidence to represent the Global Training & Education team in front of call-center agents, brand ambassadors, leaders, clients, and business partners
  • Ability to build credibility quickly and establish strong learner engagement
  • Adaptable and comfortable responding to learner questions and business needs in real time
  • Experience working within a global or geographically dispersed training environment is a plus
  • Passion for helping others learn, develop, and succeed
  • Strong collaboration and relationship-building skills
  • Experience in sales is a plus.

Familiar with:
  • Client needs assessment
  • Solution pitching and presentations
  • Objection handling and deal closing
  • Ongoing relationship management

Success in This Role
Successful candidates are confident facilitators who enjoy being in front of people and creating engaging learning experiences. They are comfortable presenting to a variety of audiences, from frontline employees to clients, and can quickly establish credibility and trust. They bring energy, professionalism, and adaptability to every training session and serve as strong leaders for the Global Training & Education team while helping learners develop the knowledge, skills, and behaviors needed to drive sales results.
Per local requirements and in the interest of transparency, the rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.
Hiring Rate Minimum:
$48.75 hourly (minimum will not fall below the applicable state/local minimum wage thresholds)
Hiring Rate Maximum:
$65.00 hourly

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