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Entry Level Call Center Jobs in Dallas, GA (NOW HIRING)

ExecuSource

Call Center Team Lead

Kennesaw, GA · On-site

$25/hr

Call Center Team Lead IT/Engineering Kennesaw, Georgia Direct Hire Jul 27, 2026 Position Title ... Demonstrated success using performance metrics to coach, train, and develop entry-level or ...

Express Employment Professionals

Be Seen First

Tig Welder

Marietta, GA · On-site

$23 - $25/hr

This is not an entry-level role--candidates must already have TIG welding experience and be able to ... Call Center - Machine Maintenance - Receptionist - Project Managers/Estimators - Office Manager ...

The LaSalle Group

Key Account Manager

Atlanta, GA · On-site

$140K - $160K/yr

... from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human ...

The LaSalle Group

Quality Assurance Specialist

Atlanta, GA · On-site

$30 - $40/hr

... from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human ...

Aylo Health

Medical Receptionist

Woodstock, GA

$15 - $18/hr

Transfer telephone calls as needed; works with call center representative to ensure adequate ... Excellent communication skills * Computer literate with entry level working knowledge

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Entry Level Call Center information

See Dallas, GA salary details

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How much do entry level call center jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for entry level call center in Dallas, GA is $16.18, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $17.36 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry level call center representatives, and how can they overcome them?

Entry-level call center representatives often face challenges such as managing high call volumes, addressing a wide variety of customer concerns, and adapting to fast-paced environments. To overcome these challenges, it's helpful to develop strong communication and active listening skills, utilize available scripts and resources, and seek feedback from supervisors or more experienced colleagues. Many call centers also provide ongoing training and support, which can help new hires build confidence and efficiency over time.

What is the difference between Entry Level Call Center vs Customer Service Representative?

AspectEntry Level Call CenterCustomer Service Representative
Required CredentialsHigh school diploma or equivalentHigh school diploma or equivalent
Work EnvironmentCall centers, inbound/outbound callsOffice settings, in-person or remote
Employer & Industry UsageTelecom, retail, tech companiesRetail, banking, healthcare
Common Search & ComparisonYesYes

Entry Level Call Center roles typically involve handling inbound or outbound calls in a call center environment, focusing on customer inquiries and support. Customer Service Representatives may work in similar settings but often provide in-person assistance or support via multiple channels. Both roles require similar credentials and are used across various industries, with overlapping responsibilities and skills.

What are the key skills and qualifications needed to thrive as an entry level call center representative, and why are they important?

To thrive as an Entry Level Call Center Representative, strong verbal communication, active listening abilities, and basic computer literacy are essential, often accompanied by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center phone systems is typically required. Patience, problem-solving skills, and a positive attitude help individuals stand out in handling customer inquiries and resolving issues. These skills are crucial for delivering excellent customer service, maintaining customer satisfaction, and supporting business operations effectively.

How do you get an entry level call center job with no experience?

To get an entry level call center job with no experience, focus on developing strong communication and customer service skills, which are highly valued in the industry. Highlight any relevant soft skills on your resume, such as problem-solving and patience, and consider obtaining certifications like customer service or call center training to improve your chances of being hired.

What is an entry level call center job?

Entry level call center jobs are positions that involve handling inbound or outbound customer calls to provide information, support, or resolve issues. These roles typically do not require prior call center experience and offer on-the-job training. Responsibilities include answering customer inquiries, addressing complaints, processing orders, and maintaining accurate records of interactions. Entry level positions are a good starting point for those interested in customer service careers, as they help develop communication, problem-solving, and computer skills.

How to work in an entry level call center for beginners?

To work in an entry-level call center, beginners should develop strong communication and active listening skills, familiarize themselves with customer service software, and demonstrate a positive attitude. Prior experience is not required, but having basic computer skills and the ability to handle stressful situations can improve job performance. Training is typically provided to teach company protocols and product knowledge.

Can I work in an entry level call center without experience?

Entry level call center positions typically do not require prior experience, as training is usually provided to develop necessary skills such as communication and customer service. Employers often look for strong interpersonal skills and a positive attitude, making these roles accessible to candidates new to the field.
More about Entry Level Call Center jobs
What are the most commonly searched types of Call Center jobs in Dallas, GA? The most popular types of Call Center jobs in Dallas, GA are:
What cities near Dallas, GA are hiring for Entry Level Call Center jobs? Cities near Dallas, GA with the most Entry Level Call Center job openings:
Entry Level Call Center jobs near you
Infographic showing various Entry Level Call Center job openings in Dallas, GA as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,659 per year, or $16.2 per hour.

Call Center Team Lead

ExecuSource

Kennesaw, GA • On-site

$25/hr

Other

Posted 23 days ago

Job description

Call Center Team Lead IT/Engineering

Kennesaw, Georgia Direct Hire Jul 27, 2026

Position Title: Call Center Team Lead (Sales & Performance Focus)

Location: On-Site Position Type: Full-Time / Permanent Schedule: Must be available to work nights and weekends on a rotating basis to service emergency customer needs. Compensation: $25 an hour w/ 10% Bonus

Position Summary

The Call Center Team Lead provides the next level of operational support and driving-force leadership for the customer service floor. This individual is directly responsible for coaching, mentoring, and developing a team of Customer Service Representatives (CSRs) to exceed established sales, quality, and performance metrics. Working arm-in-arm with agents on the floor, the Team Lead serves as a strategic, proactive leadership presence—assisting the Call Center Manager with managing call flows, optimizing handle times, and executing critical training and development initiatives.

Core Leadership Priorities

We are seeking a mature, proactive, and highly dependable leader who takes natural ownership of the floor. The ideal candidate maintains healthy professional boundaries—focusing on mentorship, team accountability, and performance rather than peer socialization. This role requires a high level of emotional intelligence, a calm demeanor during high-stress escalations, and a data-driven approach to anticipating and preparing for seasonal peaks.

Day-to-Day Responsibilities
  • Directly coach, develop, and manage a team of approximately 26 CSRs (scaling up to 30 agents during peak seasonal volume).
  • Conduct side-by-side call monitoring, remote dial-ins, and structured quality evaluations utilizing the call quality model and rating guides.
  • Deliver consistent performance touchpoints, including 1-on-1 coaching sessions, team huddles, and focused skills training to eliminate knowledge gaps and drive customer Net Promoter Scores (NPS).
  • Detail targeted action plans for underperforming agents, providing continuous follow-up to motivate progress while strictly maintaining performance accountability.
  • Support Customer Care Specialists handling retention and resolution by auditing their calls, emails, texts, and customer buyouts.

Operational Performance & Floor Management

  • Actively monitor real-time call center performance metrics, using data to drive real-time floor adjustments based on call volume, average handle time, agent status, and abandon rates.
  • Oversee active floor coverage, track team attendance protocols, and deliver transparent reporting to the Call Center Manager regarding operational gaps.
  • Create and present performance refresher materials, presentation aids, and mini-modules during team huddles to consistently push metric benchmarks.
  • Act as the final point of internal escalation on the floor, personally handling approximately 10 high-level customer escalation calls per day with professionalism and poise.

Reporting & Strategy

  • Maintain comprehensive, accurate records tracking customer experience, call quality findings, and sales baseline KPIs.
  • Generate and deliver clean weekly and monthly performance reports summarizing team findings, data evaluations, and actionable strategy recommendations to the management team.
  • Partner collaboratively with department managers to ensure team objectives, training materials, and performance milestones align with broader company initiatives and Guiding Principles.

Required Skills & Qualifications Experience & Education

  • Education: High School Diploma or GED required.
  • Leadership Experience: Proven experience operating as a Team Lead, Supervisor, or Trainer within a SALES-focused call center environment is strictly required.
  • Coaching Background: Demonstrated success using performance metrics to coach, train, and develop entry-level or underperforming representatives to hit sales targets and quality standards.

Technical Proficiencies & Skills

  • Software Toolkit: Strong proficiency within the Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint).
  • System Knowledge: Past hands-on experience utilizing industry-specific platforms such as ServiceTitan and cloud telephony tools like DialPad is considered a major asset.
  • Industry Familiarity: Prior call center leadership experience within the HVAC, home services, or utility sectors is highly preferred but not required.

Core Competencies

  • Analytical Thinking: Excellent problem-solving and reporting skills, with the ability to interpret data patterns and implement practical floor-level changes.
  • Communication Mastery: Outstanding verbal and written communication skills paired with an ability to command respect on the floor and interface smoothly with corporate managers.
  • Adaptability & Drive: A high-energy, positive leader who thrives under pressure and can successfully multi-task across high-volume queues without losing attention to detail.

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