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Virtual Call Center Agent Jobs in Springfield, MA

Humana

IFG Customer Success Agent

Hartford, CT · On-site

$15.75 - $21/hr

... a virtual or remote environment * Ability to work flexible schedules, including overtime, nights ... Call center or high-volume customer support experience * Experience using Salesforce or similar CRM ...

New

Loyal Benefit Group

Be Seen First

Life Insurance Agent- Free Leads + Elite Training

Hartford, CT · Remote

$80K - $150K/yr

Professionals with prior experience in sales, healthcare, education, call center, or customer service * Individuals who want out of the rat race of dialing old leads and reading stale scripts.

Sharecare

Lead Customer Service Rep

Hartford, CT · On-site

Our comprehensive and data-driven virtual health platform is designed to help people, providers ... Minimum of 2 years previous call center or customer service experience Specific Skills/ Attributes:

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Virtual Call Center Agent information

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How much do virtual call center agent jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for virtual call center agent in Springfield, MA is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.46 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Springfield, MA? The most popular types of Call Center Agent jobs in Springfield, MA are:
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What job categories do people searching Virtual Call Center Agent jobs in Springfield, MA look for? The top searched job categories for Virtual Call Center Agent jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Virtual Call Center Agent jobs? Cities near Springfield, MA with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you

Automotive Sales BDC Agent

Marcotte Ford Sales Inc

Holyoke, MA • On-site

$50K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Job Title: Automotive Sales BDC Agent (Call Center Focused)
Job Type: Full-time
Pay: $50,000 - $80,000 per year (hourly base + performance-based bonuses)
Work Location: On-site | One Location
Who We Are:
Marcotte Ford is a family-owned, single-point dealership that believes consistent follow-up and strong communication drive sales success. Our BDC is a key part of our sales operation, working hand-in-hand with our sales team to create quality opportunities and a great customer experience. We value teamwork, accountability, and long-term growth in a supportive, professional environment.
Position Overview:
As a Sales BDC Agent, your primary focus is generating showroom traffic and sales opportunities. This is a phone- and internet-based sales role where success is measured by appointments set, shown, and sold. If you enjoy sales, follow-up, and seeing your effort directly impact your income, this role offers strong earning potential.
What You'll Do:
  • Handle inbound and outbound sales-focused calls
  • Respond promptly to internet leads, texts, and emails related to vehicle sales
  • Make outbound follow-up calls to new and unsold prospects
  • Set, confirm, and re-confirm sales appointments
  • Use proven call scripts and sales processes
  • Build rapport and identify customer needs to drive appointments
  • Accurately document all customer activity in the CRM
  • Work closely with the sales team to ensure strong appointment handoffs
  • Contribute to meeting sales goals for calls, appointments, and show rates

Schedule:
  • 8-hour shifts
  • 5 days per week
  • Saturday availability required

What We're Looking For:
  • 1 year of customer service or sales experience (preferred)
  • Call center or automotive sales experience is a plus
  • Confident, professional phone skills
  • Strong follow-up and organizational habits
  • Goal-oriented while remaining team-focused
  • Coachable and open to feedback
  • Basic computer and CRM proficiency
  • Valid Driver's License with a clean driving required

What We Offer:
  • $50,000-$80,000 annual earning potential
  • Hourly base pay plus performance-based bonuses
  • 401(k) with Match
  • Health, Dental, Vision & Group Life Insurance
  • Additional Voluntary Life Insurance, LTD & Accident Insurance
  • Paid Time Off
  • Paid Holidays
  • Milestone Anniversaries are recognized & celebrated
  • Employee Discounts
  • Paid training and ongoing coaching
  • A supportive, family-style dealership culture
  • Opportunity to grow within the sales department

Apply