ZipRecruiter

Log In

1

Virtual Call Center Agent Jobs in Fall River, MA

Mechanics Cooperative Bank

Call Center Agent

Taunton, MA · On-site

$19.23 - $27.88/hr

Call Center Agent Status: Full Time Location: Taunton, MA Summary: The Call Center Agent is a key role within the organization and is focused on providing exceptional service through various ...

Mechanics Cooperative Bank

Call Center Agent

Taunton, MA · On-site

$15.50 - $20.25/hr

Call Center Agent Status: Full Time Location: Taunton, MA Summary: The Call Center Agent is a key role within the organization and is focused on providing exceptional service through various ...

Mechanics Cooperative Bank

Call Center Agent

Taunton, MA · On-site

$19.23 - $27.88/hr

Call Center Agent Status: Full Time Location: Taunton, MA Summary: The Call Center Agent is a key role within the organization and is focused on providing exceptional service through various ...

BLACKBIRD TALENT

Call Center Agent

East Providence, RI · On-site

$15 - $20/hr

... Call Center experience; banking experienced preferred * Excellent phone communication and listening skills * Ability to prioritize and manage daily workload * Ability to multi-task and work ...

Aspen Dental

Bilingual Scheduling Center Agent

RI

$17/hr

Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

PPL Corporation

Mgr-Customer Operations

Cumberland, RI · On-site

$119K/yr

Contribute to the building of local Call Center operations in RI while working with our labor ... Oversee performance of allocated staff including issues relating to sickness, discipline and agent ...

Vachon GMC Mansfield Inc.

BDC

Mansfield, MA · On-site

$48K - $66K/yr

... Agent to join our growing team. Enjoy the benefits of working with a customer-driven, family-owned ... Knowledge of call center environment. * Positive, outgoing, customer-friendly disposition

next page

Showing results 1-20

All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Fall River, MA

Virtual Call Center Agent information

See Fall River, MA salary details

$10

$17

$25

How much do virtual call center agent jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for virtual call center agent in Fall River, MA is $17.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.09 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Fall River, MA? The most popular types of Call Center Agent jobs in Fall River, MA are:
What are popular job titles related to Virtual Call Center Agent jobs in Fall River, MA? For Virtual Call Center Agent jobs in Fall River, MA, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in Fall River, MA look for? The top searched job categories for Virtual Call Center Agent jobs in Fall River, MA are:
What cities near Fall River, MA are hiring for Virtual Call Center Agent jobs? Cities near Fall River, MA with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Fall River, MA as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,947 per year, or $17.3 per hour.

Call Center Agent

Mechanics Cooperative Bank

Taunton, MA • On-site

$19.23 - $27.88/hr

Full-time

Re-posted yesterday

Job description

Position: Call Center Agent

Status: Full Time

Location: Taunton, MA

Summary:

The Call Center Agent is a key role within the organization and is focused on providing exceptional service through various communication channels including phone, secure messaging and contact us. The Call Center Agent is expected to be highly proficient in resolving problems, identifying customer needs, and aiding in the resolution of customer complaints while recommending appropriate solutions.

Key Accountabilities for This Position:

  • Thorough knowledge of the Bank’s core system.
  • Proper phone skills and etiquette.
  • Strong attention to detail and follow through.
  • Thorough knowledge of Mechanics Cooperative Bank's products and services.
  • Ability to market and refer products to customers.
  • Strong compliance and Federal Regulation knowledge.
  • Good problem-solving and decision-making abilities.
  • Knowledge of basic computer functions and strong math skills.
  • Excellent oral and written communication skills.
  • Retail/sales experience or equivalent work experience preferred.
  • Must possess at least intermediate technology, fluency in Windows Operating Systems and Microsoft Office tools.
  • Must be able to relate to other people beyond giving and receiving instructions
  • Must be able to get along with coworkers or peers without exhibiting behavioral extremes
  • Display a willingness to receive and respond appropriately to criticism from a supervisor
  • Ability to effectively communicate information and respond to questions in person and in group settings with customers, vendors, and employees

Specific Duties and Accountabilities:

  • Always deliver superior customer service.
  • Identify, support and resolve service needs of customers in an environment that requires accuracy, multi-tasking and effective listening and communication skills.
  • Provide back-office support for the branch network.
  • Demonstrate an understanding of the multiple ways customers’ bank using online and mobile technology and branch offices. Explain the services and various channels.
  • Identify and report fraud or suspected fraud occurrences. Is continuously aware of fraud threats and steps needed to protect customers and the Bank.
  • Provide assistance with debit card travel alerts, daily limit increases, card activation/deactivation, and new card orders.
  • Protect customer information by following department security guidelines and procedures.
  • Complete necessary customer documents and forward them to branches for customer signatures.
  • Participate in and support Call Center sales and cross selling efforts.
  • Verification of address changes and online banking enrollments.
  • Assist with Online Banking password resets and customer inquiries.
  • Complete outbound calls for the 2 day calls on the 2x2x2’s.
  • Responsible for reviewing incoming fax requests and forwarding them to the correct departments.
  • Take ownership for customer error and problem solving including any necessary research to bring about a positive resolution to the problem.
  • Participate in customer courtesy call initiatives including quarterly Call Night.
  • Serve as sales champion for all delivery channels
  • Meet expectations for all call center-related statistics, including but not limited to measurement of calls handled and not ready times.
  • Responsible for tracking and maintaining detailed customer call notes.
  • Actively listens to clients to identify referral opportunities.
  • Respond to Contact Us and Secure Messaging and respond to customers in a timely manner.
  • Address basic loan inquiries.
  • Complete all training requirements on time.
  • Other duties as assigned.

Job requirements:

  • Calls may be monitored and or recorded for quality service and training purposes.
  • Strong computer skills including familiarity with multiple browsers, multiple tabs, and multiple window navigation required.
  • Must be able to overcome disgruntled customer objections and work toward a positive outcome.
  • Ability to perform in a face-paced environment requires high energy and strong sense of urgency.
  • Stationary position wearing a headset for extended periods of time.
  • Good knowledge of Bank products and services, sufficient to have initial conversations with prospects, qualified leads and refer business customers.
  • Responsible for adhering to all applicable Bank policies, procedures, law and regulations.
  • Thorough understanding of residential and consumer lending products.
  • Call Center/sales experience or equivalent work experience preferred.
  • A mobile phone is required to perform multifactor authentication on system applications and as a method of contact.
  • Flexibility with scheduling and Saturday hours required.
  • Must be self-motivated and work well in a team environment.