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Virtual Call Center Agent Jobs in Chelsea, MA (NOW HIRING)

Metro Medical

Call Center Agent

Chelmsford, MA · On-site

$20/hr

Part-Time Call Center AgentLocation: Chelmsford, MAMetro Medica is seeking dedicated and detail-oriented Part-Time Call Center Agent to join our rapidly growing team. In this vital role, you'll ...

Metro Medical

Part Time Call Center Agent

Chelmsford, MA · On-site

$20/hr

Part-Time Call Center Agent Location: Chelmsford, MA Metro Medica is seeking dedicated and detail-oriented Part-Time Call Center Agent to join our rapidly growing team. In this vital role, you'll ...

Metro Medical

Part Time Call Center Agent

Chelmsford, MA · On-site

$20/hr

Part-Time Call Center Agent Location: Chelmsford, MA Metro Medica is seeking dedicated and detail-oriented Part-Time Call Center Agent to join our rapidly growing team. In this vital role, you'll ...

Hanscom Inc

Call Center Agent

Littleton, MA · On-site

$22.23 - $27.79/hr

Hanscom Federal Credit Union Call Center Agent It's an exciting time to be at Hanscom Federal Credit Union! As a member of our Call Center, you will join a dynamic team of purpose-driven individuals ...

Waltham Pest Services

Call Center Agent

Weymouth, MA

We are currently seeking a Call Center Agent . This position will be located onsite in our Pembroke, MA branch. Waltham Offers... * Competitive Compensation! * Comprehensive benefit package: medical ...

Hanscom Federal Credit Union

Call Center Agent

Littleton, MA · On-site

$22.23 - $27.79/hr

Who you are - Call Center Agent You are a dynamic, detail-oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member. You are able to provide ...

Hanscom Federal Credit Union

Call Center Agent

Littleton, MA · On-site

$22.23 - $27.79/hr

Who you are - Call Center Agent You are a dynamic, detail-oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member. You are able to provide ...

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Virtual Call Center Agent information

See Chelsea, MA salary details

$11

$18

$27

How much do virtual call center agent jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for virtual call center agent in Chelsea, MA is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.62 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs

What cities near Chelsea, MA are hiring for Virtual Call Center Agent jobs?

Cities near Chelsea, MA with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Chelsea, MA as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $38,912 per year, or $18.7 per hour.

Call Center Agent

Metro Medical

Chelmsford, MA • On-site

$20/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

Part-Time Call Center AgentLocation: Chelmsford, MAMetro Medica is seeking dedicated and detail-oriented Part-Time Call Center Agent to join our rapidly growing team. In this vital role, you'll provide friendly, professional, and comprehensive support to our diverse client base, which spans medical offices, apartment complexes, and various professional services. This is an in-office position.We pride ourselves on our supportive, compassionate, and collaborative environment, where teamwork and exceeding client expectations are paramount. If you possess excellent communication skills and computer literacy, we encourage you to apply.We are seeking a detail-oriented professional to manage a high volume of incoming calls with a consistently polite and pleasant demeanor. The ideal candidate will be responsible for accurately gathering and relaying essential information, ensuring all message details are thorough and precise. You will be expected to meticulously enter data into our systems, providing our clients with peace of mind that their needs are being effectively documented and communicated to the right teams.Qualifications:A welcoming voice and an upbeat, professional tone.Strong command of the English language, including excellent spelling and grammar.Proficiency in a Windows-based computer environment.Ability to type 35 words per minute or more.Excellent attendance record.Availability to work one weekend day No prior experience is required; we provide comprehensive training in a positive, team-focused environment designed for your success.Compensation: $20/hrShifts:Part-Time, Various ShiftsMust be available to work a weekend day (Sat or Sun each week)APLV is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Job Posted by ApplicantPro