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Virtual Call Center Agent Jobs in Madison, WI (NOW HIRING)

SSM Health

Physician - MD/DO - Urologist

Madison, WI · On-site

... center) and hospital rounds. The call rotation is 1:5 with the addition of this urologist. * 4.5 ... The organizations footprint includes hospitals, physician offices, outpatient and virtual care ...

VETERANS HEALTH ADMINISTRATION

Nursing Assistant

Madison, WI · On-site

$31K - $41K/yr

... call lights promptly and in person. * Assists during emergency treatment situations obtaining ... Follows established Medical Center, Division and Extended Care Center Program policies and ...

SSM Health

Physician - MD/DO - Urologist

Madison, WI · On-site

... center) and hospital rounds. The call rotation is 1:5 with the addition of this urologist. * 4.5 ... The organization's footprint includes hospitals, physician offices, outpatient and virtual care ...

SSM Health

Physician - MD/DO - Urologist

Madison, WI · On-site

... center) and hospital rounds. The call rotation is 1:5 with the addition of this urologist. * 4.5 ... The organization's footprint includes hospitals, physician offices, outpatient and virtual care ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Madison, WI · Remote

$11 - $20/hr

Center Manager and Coach Position Overview: As a Telephone Sales Representative (TSR), you will be ... Utilize fundraising call structure, appropriate political reasons, and transition phrases as ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Madison, WI · On-site +1

$11 - $20/hr

Center Manager and Coach Position Overview: As a Telephone Sales Representative (TSR), you will be ... Utilize fundraising call structure, appropriate political reasons, and transition phrases as ...

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All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Madison, WI

Virtual Call Center Agent information

See Madison, WI salary details

$10

$17

$25

How much do virtual call center agent jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for virtual call center agent in Madison, WI is $17.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.13 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Madison, WI?

The most popular types of Call Center Agent jobs in Madison, WI are:

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For Virtual Call Center Agent jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in Madison, WI look for?

The top searched job categories for Virtual Call Center Agent jobs in Madison, WI are:

What cities near Madison, WI are hiring for Virtual Call Center Agent jobs?

Cities near Madison, WI with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Madison, WI as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $36,083 per year, or $17.3 per hour.

Physician - MD/DO - Urologist

SSM Health

Madison, WI • On-site

Other

Medical

This job post has expired today. Applications are no longer accepted.

SSM Health rating

6.8

Company rating: 6.8 out of 10

Based on 553 frontline employees who took The Breakroom Quiz

496th of 898 rated healthcare providers

Job description

SSM Health - Dean Medical Group, a 450+ multi-specialty group, is actively recruiting a full-time (1.0FTE) Urologist to join our busy Urology group. The group currently consists of 4 physicians and 5 advanced practitioners. The ideal candidate will have experience and/or certification in robotics and an interest in oncology. The practice is a mix of clinic time, surgeries (hospital and outpatient surgery center) and hospital rounds. The call rotation is 1:5 with the addition of this urologist.

  • 4.5-day workweek
  • Epic EMR
  • XI and DV5 robots available
  • Join an established practice
  • Reasonable call schedule
  • Competitive income guarantee and signing bonus
  • Comprehensive benefit package
About SSM Health:

With care delivery sites in Illinois, Missouri, Oklahoma, and Wisconsin, SSM Health provides convenient access to high-quality community-based services as well as world-class academic medicine, clinical trials, and research studies. The organizations footprint includes hospitals, physician offices, outpatient and virtual care services, senior care, comprehensive home care and hospice services, a fully transparent pharmacy benefit company, a health insurance company and an accountable care organization. As one of the largest employers in every community it serves, the organizations more than 40,000 team members and more than 15,000 providers are dedicated to fulfilling SSM Healths Mission: Through our exceptional health care services, we reveal the healing presence of God.

Community Description:

Madison, the capital of Wisconsin, is a vibrant city known for its blend of natural beauty and vibrant urban life. Nestled between Lake Mendota and Lake Monona, the city is home to the University of Wisconsin-Madison and enjoys a lively atmosphere fueled by innovation, education, and cultural diversity. Madison boasts an award-winning food scene, expansive beautiful park systems, and a commitment to sustainability that enhances the quality of life. Whether you're savoring local flavors, enjoying live music, or embracing the citys commitment to sustainability, you'll find a welcoming and dynamic environment that feels like home.

SSM Health is an Equal Opportunity Employer:

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. To view all of our current provider career opportunities, visit joinssmhealth.com.

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