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Part Time Call Center Agent Jobs in Madison, WI (NOW HIRING)

Extended Stay America

NSR Suites Part Time-100011

Madison, WI · On-site

$14 - $17.75/hr

POSITION PURPOSE AND SUMMARY The NSR Suites Part Time responds to certain types of on-call business ... Attending to guests upon call notification from outside service agent for check-ins, emergency ...

Extended Stay America

NSR Suites Part Time-100011

Madison, WI · On-site

$14 - $17.75/hr

POSITION PURPOSE AND SUMMARY The NSR Suites Part Time responds to certain types of on-call business ... Attending to guests upon call notification from outside service agent for check-ins, emergency ...

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All JobsCall Center Agent JobsPart Time Call Center Agent JobsPart Time Call Center Agent Jobs in Madison, WI

Part Time Call Center Agent information

See Madison, WI salary details

$10

$17

$25

How much do part time call center agent jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for part time call center agent in Madison, WI is $17.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.13 per hour, depending on experience, location, and employer.

What is a part time call center agent?

Part time call center agents are professionals who handle customer calls, inquiries, or support requests for a company, but work fewer hours per week than full-time agents. They may answer questions, resolve issues, or provide information to customers over the phone, often during peak periods or outside standard business hours. This role typically requires good communication skills, patience, and the ability to work flexible shifts. Part time schedules can be ideal for students, parents, or those seeking supplemental income.

What are the key skills and qualifications needed to thrive as a part time call center agent, and why are they important?

To thrive as a Part Time Call Center Agent, you need strong communication skills, active listening, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and basic computer proficiency is typically required. Patience, resilience, and problem-solving abilities help agents deliver excellent customer service and manage difficult interactions. These skills are crucial for maintaining customer satisfaction and ensuring efficient, effective call resolution in a dynamic environment.

What are some common challenges faced by part-time call center agents, and how can they be effectively managed?

Part-time call center agents often face challenges such as managing high call volumes during peak hours and adapting to varying shift schedules. Staying up to date with product or service information can also be difficult with limited hours. To manage these challenges, it's important to communicate regularly with supervisors, make use of available training resources, and develop effective time management skills. Building strong relationships with team members can also help create a supportive work environment and facilitate knowledge sharing.

What is the difference between Part Time Call Center Agent vs Customer Service Representative?

AspectPart Time Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote or on-siteRetail, office, or remote settings
Industry UsageTelecommunications, tech, financeRetail, banking, healthcare
Search & Comparison IntentCustomer support, inbound calls, part-time rolesCustomer service, client interaction, part-time roles

Both roles involve assisting customers, often require similar credentials, and are found in similar industries. The main difference is that a Part Time Call Center Agent typically handles inbound or outbound calls in a call center environment, often remotely or on-site, while a Customer Service Representative may work in various settings like retail or healthcare, with broader customer interaction responsibilities.

What are the most commonly searched types of Call Center Agent jobs in Madison, WI?

The most popular types of Call Center Agent jobs in Madison, WI are:

What are popular job titles related to Part Time Call Center Agent jobs in Madison, WI?

For Part Time Call Center Agent jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Part Time Call Center Agent jobs in Madison, WI look for?

The top searched job categories for Part Time Call Center Agent jobs in Madison, WI are:

What cities near Madison, WI are hiring for Part Time Call Center Agent jobs?

Cities near Madison, WI with the most Part Time Call Center Agent job openings:

Part Time Call Center Agent jobs near you
Infographic showing various Part Time Call Center Agent job openings in Madison, WI as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,083 per year, or $17.3 per hour.

Reception Team Staff - Call Center

Group Helth Cooperative

Madison, WI • On-site

Part-time

Medical, Dental, Life

Posted 27 days ago

Job description

Group Health Cooperative of South Central Wisconsin. BETTER TOGETHER
0.60 FTE / 24 hours per week
Part-time position
The Reception Team Staff - Call Center position is responsible for providing a wide range of administrative support activities within the Call Center including answering telephone calls from members, co-workers, and other GHC-SCW staff, answering team and practitioner staff calls and relaying messages appropriately and in a timely manner, scheduling follow-up and routine appointments, informing members of relevant co-payments and fees that will be due at the time of service, and answering general questions. The incumbent works under the general supervision and review of the Call Center Supervisor/Assistant Call Center Supervisor.
GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. In dedication to the health and well-being of our employees, we offer a comprehensive benefits package that includes health and dental insurance, along with paid parental leave, short-term disability, long-term disability, and life insurance. Additional benefits include a flexible spending account, employee assistance programs, tuition reimbursement, pet insurance, eyewear discounts, and more. Check us out by clicking on Many Talents, One Mission! The Benefits of Working at GHC-SCW.
Job Specific Minimum Qualifications
  1. High school graduate or equivalent required.
  2. Minimum six (6) months' work experience in a setting that requires customer service skills required. Work experience in a Medical Reception setting preferred. Work experience in a Medical Reception Call Center preferred. Relevant training may be substituted for work experience.
  3. Previous experience using the telephone in a service capacity preferred.
  4. Experience with medical terminology preferred.
  5. Ability to pass skill checks in primary reception area and Telephone Communications within a reasonable time period. (Approximately 3 months).
  6. Excellent organizational skills required.
  7. Excellent verbal and written communication skills required.
  8. Excellent customer service skills and listening ability to resolve customer complaints required. Ability to work with a diverse patient population.
  9. Ability to work harmoniously and cooperatively with all personnel and the public required.
  10. Ability to act in a professional manner when dealing with practitioner staff, personnel of other departments, fellow employees and the general public required.
  11. Ability to maintain patient confidentiality. Knowledge of or ability to learn HIPAA requirements.
  12. Knowledge of and ability to use various computer programs including database, word processing, and email.
  13. Ability to use and/or learn on-line systems such as electronic medical record.
  14. Ability to use accuracy in and apply protocols to appointment scheduling.
  15. Ability to handle and prioritize multiple tasks appropriately in rapid succession required.
  16. Ability to be flexible in daily assignments.
  17. Ability to take and relay messages accurately and in a timely manner, including the ability to spell correctly required.
  18. Ability to use a keyboard with a minimum of typing 30 WPM for much of the shift required.
  19. Ability to sit or stand for up to 3 hours at a time and frequently stand up and down from desk chair required.
  20. Ability to frequently bend and reach from both a standing and sitting position required.
  21. Ability to speak and listen in person and on the telephone.

The incumbent knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner.The incumbent understands our Mission, Vision, and Common Values (stated below) and is committed to promote these values in behavior and attitude.
Our Mission Statement: We partner with members and the communities we serve to maximize health and well-being.
Our Vision: As a local, not-for-profit, member-owned Cooperative, we are the most trusted resource for lifelong health and well-being in the communities we serve.
Our Values
  • We are a not-for-profit Cooperative
  • We are member-centered
  • We are equitable and inclusive
  • We are quality-driven
  • We are innovative
  • We are community involved

We believe:
Healthcare is a human right.
In treating all people with dignity and respect.
There is strength in diversity.
Equity celebrates our humanity.
We are better together.
Group Health Cooperative of South Central Wisconsin is proud to be an equal opportunity employer. GHC-SCW considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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