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Virtual Call Center Agent Jobs in Utah (NOW HIRING)

Young Living

Member Services Agent

Lehi, UT · On-site

$14 - $18.50/hr

Member Services Agent The Member Services Agent is an entry-level team member responsible for ... contact center environment preferred. Required Education and Experience * High school diploma or ...

Young Living Essential Oils

Member Services Agent

Lehi, UT · On-site

$14 - $18.50/hr

The Member Services Agent is an entry-level team member responsible for providing timely and ... contact center environment preferred. Required Education and Experience * High school diploma or ...

Young Living Essential Oils

Member Services Agent

Lehi, UT

$14 - $18.50/hr

The Member Services Agent is an entry-level team member responsible for providing timely and ... contact center environment preferred. Required Education and Experience * High school diploma or ...

Young Living Essential Oils

Member Services Agent

Lehi, UT · On-site

$14 - $18.50/hr

The Member Services Agent is an entry-level team member responsible for providing timely and ... contact center environment preferred. Required Education and Experience * High school diploma or ...

ASSA ABLOY Group

Customer Support Agent

Salt Lake City, UT · On-site

$18.25 - $24.25/hr

This role combines call center excellence with foundational technical support, including ... The Agent also supports IdenTrust customers and related products, using appropriate tools to ...

Assa Abloy Group

Customer Support Agent

Salt Lake City, UT · On-site

$18.25 - $24.25/hr

This role combines call center excellence with foundational technical support, including ... The Agent also supports IdenTrust customers and related products, using appropriate tools to ...

HID Global

Customer Support Agent

Salt Lake City, UT · On-site

$18.25 - $24.25/hr

This role combines call center excellence with foundational technical support, including ... The Agent also supports IdenTrust customers and related products, using appropriate tools to ...

Assa Abloy

Customer Support Agent

Salt Lake City, UT · On-site

$18 - $24/hr

This role combines call center excellence with foundational technical support, including ... The Agent also supports IdenTrust customers and related products, using appropriate tools to ...

Assa Abloy

Customer Support Agent

Salt Lake City, UT · On-site

$18 - $24/hr

This role combines call center excellence with foundational technical support, including ... The Agent also supports IdenTrust customers and related products, using appropriate tools to ...

ASSA ABLOY

Customer Support Agent

Salt Lake City, UT · On-site

$18.25 - $24.25/hr

This role combines call center excellence with foundational technical support, including ... The Agent also supports IdenTrust customers and related products, using appropriate tools to ...

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All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Utah

Virtual Call Center Agent information

See Utah salary details

$9

$15

$22

How much do virtual call center agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for virtual call center agent in Utah is $15.67, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $17.31 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Utah?

The most popular types of Call Center Agent jobs in Utah are:

What are popular job titles related to Virtual Call Center Agent jobs in Utah?

For Virtual Call Center Agent jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in Utah look for?

The top searched job categories for Virtual Call Center Agent jobs in Utah are:

What cities in Utah are hiring for Virtual Call Center Agent jobs?

Cities in Utah with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Utah as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,600 per year, or $15.7 per hour.

Remote Outbound Call Center Agent

MDS Communications

Salt Lake City, UT • Remote

$15 - $16/hr

Full-time

Medical, PTO

Re-posted 8 days ago

Job description

Job DetailsLevel: EntryJob Location: Utah Remote - UTEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives!
Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.
For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.
As an MDS Communication Specialist you will:
Receive in-depth training.
Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
Secure financial gifts from donors and prospective donors on behalf of our clients.
Maintain minimum fundraising and productivity metrics.
Successful applicants will bring:
1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
Dedicated wired internet connection
A quiet place to work at home free from normal household interruptions
Basic computer skills.
A commitment and enthusiasm to the charitable and non-profit causes we represent.
A willingness to learn.
Persistence
Benefits of joining MDS:
$15-$16 per hour for 40 hours shifts (depending on schedule).
Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
Paid break time.
Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
Paid time off.
The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.
MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.Qualifications

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