ZipRecruiter

Log In

1

Virtual Banker Jobs in Baton Rouge, LA (NOW HIRING)

Renasant Bank

Universal Banker

Baton Rouge, LA · On-site

$15.50 - $19.25/hr

... branch, virtual branch and customer experience center * Respond with a sense of urgency and ... Protect the bank from unnecessary risk by following procedures in all areas including CTR, SAR, Reg ...

Schulte Companies

Bartender

Baton Rouge, LA

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... bank. Perform various other duties as assigned EDUCATION AND EXPERIENCE Minimum of High School ...

Schulte

Bartender

Baton Rouge, LA · On-site

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... bank. Perform various other duties as assigned EDUCATION AND EXPERIENCE Minimum of High School ...

Schulte Companies

Bartender

Baton Rouge, LA

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... bank. Perform various other duties as assigned EDUCATION AND EXPERIENCE Minimum of High School ...

Joella's Hot Chicken

FT Bartender

Baton Rouge, LA · On-site

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... bank. Perform various other duties as assigned EDUCATION AND EXPERIENCE Minimum of High School ...

Joella's Hot Chicken

FT Bartender

Baton Rouge, LA · On-site

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... bank. Perform various other duties as assigned EDUCATION AND EXPERIENCE Minimum of High School ...

Schulte

FT Bartender

Baton Rouge, LA · On-site

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... bank. Perform various other duties as assigned EDUCATION AND EXPERIENCE Minimum of High School ...

Schulte Companies

FT Bartender

Baton Rouge, LA

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... bank. Perform various other duties as assigned EDUCATION AND EXPERIENCE Minimum of High School ...

Schulte Companies

FT Bartender

Baton Rouge, LA

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... bank. Perform various other duties as assigned EDUCATION AND EXPERIENCE Minimum of High School ...

Eliassen Group

Technical Project Manager

Baton Rouge, LA · On-site +1

$50 - $62/hr

You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( noreply ... address, bank account, or check routing number) until you have worked with someone clearly ...

All JobsBanker JobsVirtual Banker JobsVirtual Banker Jobs in Baton Rouge, LA

Virtual Banker information

See Baton Rouge, LA salary details

$10

$16

$21

How much do virtual banker jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for virtual banker in Baton Rouge, LA is $16.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $17.74 per hour, depending on experience, location, and employer.

What is a Virtual Banker job?

A Virtual Banker is a customer service and financial support professional who assists clients with banking needs remotely, typically via phone, chat, or online platforms. They help customers with account inquiries, transactions, loan applications, and technical support, ensuring a seamless digital banking experience. This role requires strong communication skills, financial knowledge, and the ability to resolve customer concerns efficiently. Virtual Bankers play a crucial role in enhancing customer satisfaction and promoting banking products and services.

What are the key skills and qualifications needed to thrive in the Virtual Banker position, and why are they important?

To thrive as a Virtual Banker, you need a strong understanding of banking products, financial regulations, and customer relationship management, ideally supported by relevant education or experience in finance or banking. Proficiency with digital banking platforms, customer management systems (CRMs), and secure communication tools is commonly required. Strong communication, problem-solving abilities, and a focus on customer service help set top candidates apart. These skills and qualifications are essential for building client trust, efficiently handling remote transactions, and ensuring compliance in a virtual banking environment.

What does the typical workday look like for a Virtual Banker, and how do they collaborate with their team?

A Virtual Banker’s workday usually involves conducting client consultations via video calls, phone, or secure messaging platforms, assisting customers with account inquiries, transactions, and financial advice. You will frequently use online banking tools and CRMs to manage client relationships and document interactions. While much of the work is independent, Virtual Bankers regularly collaborate with loan officers, branch managers, and support staff through virtual meetings and shared platforms to resolve complex issues and ensure seamless service. This hybrid approach allows Virtual Bankers to deliver personalized service while remaining connected with their team and the larger financial institution. The role offers dynamic interaction and the satisfaction of helping clients achieve their financial goals from a remote workspace.

What are the most commonly searched types of Banker jobs in Baton Rouge, LA? The most popular types of Banker jobs in Baton Rouge, LA are:
What are popular job titles related to Virtual Banker jobs in Baton Rouge, LA? For Virtual Banker jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Virtual Banker jobs in Baton Rouge, LA look for? The top searched job categories for Virtual Banker jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Virtual Banker jobs? Cities near Baton Rouge, LA with the most Virtual Banker job openings:
Virtual Banker jobs near you
Infographic showing various Virtual Banker job openings in Baton Rouge, LA as of June 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 86% In-person, 5% Hybrid, and 9% Remote job distribution, with an average salary of $33,936 per year, or $16.3 per hour.
Universal Banker

Universal Banker

Renasant Bank

Baton Rouge, LA • On-site

$15.50 - $19.25/hr

Other

Posted 6 days ago

Renasant Bank rating

6.5

Company rating: 6.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

120th of 141 rated banks

Job description

Overview
The Universal Banker operates in a seamless dual capacity to deliver an exceptional customer experience by seeking to understand the needs of the customer, and then providing a complete range of retail banking services to meet those needs in alignment with the organization's business model, vision, mission, core values, and behaviors. This position is responsible for performing sales, service and operational functions and executing the Renasant's customer engagement model. In this role, the Universal Banker drives engagement throughout the entire customer interaction, including routine transactions and financial counseling, while championing digital conveniences available through various delivery channels. To do this, the Universal Banker reduces the required steps to as few as possible and can supply full scale banking assistance with no need to refer the customer to another retail team member.
RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER
Responsibilities
  • Drive an exceptional customer experience in a branch environment through the execution of the bank's customer engagement model by deepening relationships, educating customers on the bank's products and services, offering appropriate financial solutions and guidance, opening accounts, performing teller transactions and proactively addressing emerging customer needs without the need to transfer the customer to another retail area of the branch
  • Meet established sales and service performance goals by developing and expanding new and current customer relationships, delivering a wide range of banking solutions and improving customer loyalty
  • Collaborate with lines of business partners to create a seamless customer experience to fulfill financial needs through lending groups, wealth management, treasury solutions and other financial services
  • Champion digital delivery in branch by providing our customers with the digital conveniences and on-demand solutions that meet their needs how, when and where they expect to do business
  • Provide awareness, promote and create a seamless transition across all delivery channels including online, mobile, in branch, virtual branch and customer experience center
  • Respond with a sense of urgency and intentionality to customer feedback by working to understand the root causes of customer concerns or complaints; make recommendations to improve the customer experience through various process, policy and product enhancements
  • Ensure proper documentation is obtained and properly completed for all solutions to minimize documentations exceptions
  • Maintain customer pipeline tracking, including documenting calls and other interactions with customers and referral sources, via the customer engagement platform
  • Perform teller responsibilities daily to include processing customer transactions (i.e. deposits, withdrawals, transfers, loan payments, official checks, etc.) as well as special tasks such as loan payoffs and draws, redeeming savings bonds, ordering currency and auditing teller drawers. Additionally, execute daily operations (i.e. balancing ATM and vault and performing branch capture procedures, etc.)
  • Protect the bank from unnecessary risk by following procedures in all areas including CTR, SAR, Reg CC holds, robbery procedures and fraud mitigation
  • Recognize and navigate fraud attempts and events experienced by customers and individuals attempting to defraud customers and the bank
  • Maintain confidentiality and security of customer information according to regulatory and company guidelines and policies
  • Routinely review procedures and processes and complete self-audits using provided tools and resources that are designed to prevent unnecessary risk to customer and bank
  • Represent the bank in community organizations and activities to increase the bank's outreach and foster relationships for future business development opportunities
  • Work closely with line of business partners, the Retail Experience Administration, Learning and Development to maintain a working knowledge of all bank products, services, policies, processes, procedures and systems to effectively and knowledgeably engage customers, deliver financial solutions with urgency and accuracy, and perform branch operations
  • Perform other related duties as assigned

Qualifications
  • High school diploma or equivalent, College education preferred
  • Minimum of 1 year related customer experience and sales experience required
  • Minimum of 1 year teller and/or cash handling experience preferred
  • Strong dedication and motivation to achieving sales, service, and operational results and exceeding expectations
  • Ability to follow stated bank customer sales and service standard processes to ensure achievement of necessary goals and customer standards
  • Excellent communication skills (written and verbal)
  • Attention to detail with strong record of accuracy in handling of transactions
  • Comfortable using a variety of technology software products to process transactions
  • Proven time management and organizational skills, ability to effectively handle multiple priorities and adapt effectively as business needs and pace changes
  • Aptitude to read, understand and apply all regulations, policies and procedures related to Universal Banker responsibilities and other branch operations
  • Ability to travel for training, other development opportunities, and between branches, as needed

For all Senior Universal Bankers:
  • Minimum of 2 years of successful Universal Banker experience
  • Ability to handle complex transactions and issues with limited assistance or supervision
  • Operational strength with limited to no account exceptions, outages, or operational losses
  • Proficient in all aspects of bank products and solutions, including IRA's and complex business accounts

Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.
Work Environment
The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".
This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.
This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.

What Renasant Bank employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply