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Virtual Banker Jobs in Tennessee (NOW HIRING)

First Horizon

Customer Experience Supervisor

Knoxville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Monday-Friday 8:00AM-5:00 PM At First Horizon Bank Operations, we are on a mission to deliver a ... virtual customer service agents located in a contact center setting. This position would have ...

Wilsonbank

Learning & Development Trainer

Lebanon, TN · On-site

Banking experience preferred * Proficient with Microsoft Office and other standard software applications including virtual meeting platforms utilized for remote training sessions * Familiar with ...

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How much do virtual banker jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for virtual banker in Tennessee is $18.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $20.53 per hour, depending on experience, location, and employer.

What is a virtual banker?

A Virtual Banker is a customer service and financial support professional who assists clients with banking needs remotely, typically via phone, chat, or online platforms. They help customers with account inquiries, transactions, loan applications, and technical support, ensuring a seamless digital banking experience. This role requires strong communication skills, financial knowledge, and the ability to resolve customer concerns efficiently. Virtual Bankers play a crucial role in enhancing customer satisfaction and promoting banking products and services.

What skills and qualifications are needed to thrive as a virtual banker?

To thrive as a Virtual Banker, you need a strong understanding of banking products, financial regulations, and customer relationship management, ideally supported by relevant education or experience in finance or banking. Proficiency with digital banking platforms, customer management systems (CRMs), and secure communication tools is commonly required. Strong communication, problem-solving abilities, and a focus on customer service help set top candidates apart. These skills and qualifications are essential for building client trust, efficiently handling remote transactions, and ensuring compliance in a virtual banking environment.

What does a virtual banker do?

A Virtual Banker’s workday usually involves conducting client consultations via video calls, phone, or secure messaging platforms, assisting customers with account inquiries, transactions, and financial advice. You will frequently use online banking tools and CRMs to manage client relationships and document interactions. While much of the work is independent, Virtual Bankers regularly collaborate with loan officers, branch managers, and support staff through virtual meetings and shared platforms to resolve complex issues and ensure seamless service. This hybrid approach allows Virtual Bankers to deliver personalized service while remaining connected with their team and the larger financial institution. The role offers dynamic interaction and the satisfaction of helping clients achieve their financial goals from a remote workspace.

What are the most commonly searched types of Banker jobs in Tennessee?

The most popular types of Banker jobs in Tennessee are:

What are popular job titles related to Virtual Banker jobs in Tennessee?

For Virtual Banker jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Virtual Banker jobs in Tennessee look for?

The top searched job categories for Virtual Banker jobs in Tennessee are:

What cities in Tennessee are hiring for Virtual Banker jobs?

Cities in Tennessee with the most Virtual Banker job openings:

Virtual Banker jobs near you
Infographic showing various Virtual Banker job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 75% Physical, 4% Hybrid, and 21% Remote job distribution, with an average salary of $39,259 per year, or $18.9 per hour.

Customer Experience Supervisor

First Horizon Bank

Knoxville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted just now

First Horizon Bank rating

8.3

Company rating: 8.3 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

39th of 171 rated banks

Job description

Location: On site at location listed in job posting. 

Work Hours: Monday-Friday 8:00AM-5:00 PM

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

SUMMARY

The Performance Manager’s primary focus is coaching, development and performance of a designated team of virtual customer service agents located in a contact center setting. This position would have approximately 15 direct reports and is responsible for the team's adherence to corporate attendance and employment policies. A high degree of autonomy and business acumen is required.

Responsible for the overall coordination and management of a segment of the company's bank activities or one or more of the bank’s product lines.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Coaches and supports team with a goal of continuous growth and skill improvement
  • Inspires exceptional performance by managing at an individual level and leading by example
  • Provides continuous feedback to team members for their progress and progression plan for their role

SUPERVISORY RESPONSIBILITIES

  • Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:

  • Bachelor's (4-year college) degree and 2-4 years of experience or equivalent combination of education and experience
  • 5-10 years of experience or an equivalent combination of education and experience

About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. 

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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