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Virtual Banker Jobs in Ohio (NOW HIRING)

Northwest Bank

Senior Virtual Loan Processor

Columbus, OH · On-site +1

$28 - $33/hr

... Virtual Loan Processor is responsible for processing residential mortgage and equity loan ... Promote relationship banking * Describe available Northwest products and services to loan customers

Northwest

Senior Virtual Loan Processor

Columbus, OH · On-site

... Virtual Loan Processor is responsible for processing residential mortgage and equity loan ... Promote relationship banking * Describe available Northwest products and services to loan customers

Northwest

Senior Virtual Loan Processor

Columbus, OH · On-site

$33/hr

... Virtual Loan Processor is responsible for processing residential mortgage and equity loan ... Promote relationship banking * Describe available Northwest products and services to loan customers

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Virtual Banker information

See Ohio salary details

$12

$19

$26

How much do virtual banker jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for virtual banker in Ohio is $19.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $21.49 per hour, depending on experience, location, and employer.

What is a virtual banker?

A Virtual Banker is a customer service and financial support professional who assists clients with banking needs remotely, typically via phone, chat, or online platforms. They help customers with account inquiries, transactions, loan applications, and technical support, ensuring a seamless digital banking experience. This role requires strong communication skills, financial knowledge, and the ability to resolve customer concerns efficiently. Virtual Bankers play a crucial role in enhancing customer satisfaction and promoting banking products and services.

What skills and qualifications are needed to thrive as a virtual banker?

To thrive as a Virtual Banker, you need a strong understanding of banking products, financial regulations, and customer relationship management, ideally supported by relevant education or experience in finance or banking. Proficiency with digital banking platforms, customer management systems (CRMs), and secure communication tools is commonly required. Strong communication, problem-solving abilities, and a focus on customer service help set top candidates apart. These skills and qualifications are essential for building client trust, efficiently handling remote transactions, and ensuring compliance in a virtual banking environment.

What does a virtual banker do?

A Virtual Banker’s workday usually involves conducting client consultations via video calls, phone, or secure messaging platforms, assisting customers with account inquiries, transactions, and financial advice. You will frequently use online banking tools and CRMs to manage client relationships and document interactions. While much of the work is independent, Virtual Bankers regularly collaborate with loan officers, branch managers, and support staff through virtual meetings and shared platforms to resolve complex issues and ensure seamless service. This hybrid approach allows Virtual Bankers to deliver personalized service while remaining connected with their team and the larger financial institution. The role offers dynamic interaction and the satisfaction of helping clients achieve their financial goals from a remote workspace.

What are the most commonly searched types of Banker jobs in Ohio? The most popular types of Banker jobs in Ohio are:
What are popular job titles related to Virtual Banker jobs in Ohio? For Virtual Banker jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Virtual Banker jobs in Ohio look for? The top searched job categories for Virtual Banker jobs in Ohio are:
What cities in Ohio are hiring for Virtual Banker jobs? Cities in Ohio with the most Virtual Banker job openings:
Virtual Banker jobs near you
Infographic showing various Virtual Banker job openings in Ohio as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 45% Physical, 3% Hybrid, and 52% Remote job distribution, with an average salary of $41,122 per year, or $19.8 per hour.

Senior Virtual Loan Processor

Northwest Bank

Columbus, OH • On-site, Remote

Full-time

Re-posted 28 days ago

Job description

IN0534 Fishers, OH0713 NW Bancshares HQ, PA0186 Mount Joy, PA0220 Erie - 8th & State, PA0258 Bellevue, PA0445 Williamsport, PA0725 State College Business Office, PA0736 Administration Center
Job Description
The Senior Virtual Loan Processor is responsible for processing residential mortgage and equity loan applications in accordance with internal policies and procedures, secondary market guidelines, as well as relevant government regulations and procedures, including ensuring that all loan documentation is complete, accurate, verified, and complies with state and federal compliance, the timely closing of all loans originated, and being the main point of contact with the borrower past the application date.
Essential Functions
  • Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
  • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
  • Work as part of a team
  • Work with on-site equipment
  • Manage the loan process from application submission to loan closing, customer relationship application submission to loan closing, and flexible schedule to meet customer needs
  • Work with team and borrowers to gather all borrower required documents
  • Interact with third-party vendors to acquire verifications, appraisals, title work, flood zone determinations, insurance documentation, payoffs, tax transcripts and other reports as needed for each loan file
  • Update and organize all loan information in the loan origination system to ensure the file is current and accurate when submitted to underwriting
  • Manage a pipeline of working loan files to ensure files move through processing and closing in a timely manner
  • Ensure loans are ready for smooth transition to closers; processing loan files in compliance with Northwest policies and procedures, regulatory guideline, and investor and industry standards
  • Maintain current knowledge of Mortgage and equity loan programs, procedures, and guidelines
  • Examine loan documentation for accuracy and completeness
  • Promote customer loyalty by providing superior service to each customer, referral source, and business partner
  • Work cooperatively with business partners and referral sources
  • Ensure customers understand products and loan terms through loan closing, and that all loan documentation is complete, accurate, verified, and complies with state and federal compliance
  • Project professional image that inspires confidence and trust
  • Promote relationship banking
  • Describe available Northwest products and services to loan customers
  • Identify customer needs
  • Provide referrals to other business units
  • Review file documentation and making sure all items needed are requested
  • Follow up with all 3rd party orders
  • Work with underwriters and management on loan exceptions
  • Communicate counter-offers to the customer
  • Follow the provisions of the Gramm-Bliley Act and Northwest's privacy policy; maintaining a high level of confidentiality
  • Assist with application and phone volume overflow from as needed
  • Perform outbound calling as assigned by management

Qualifications
  • Associate's Degree preferred
  • Bachelor's Degree preferred
  • Registration with NMLSR and annual renewal
    -Registering with the Registry and maintain registration
    -Obtaining a unique identifier through the Registry
    -Providing unique identifiers to consumers
    Upon Hire required
  • 5 - 6 years Residential Lending Industry experience preferred
  • 3 - 5 years Experience in processing mortgage and/or equity loans for a financial institution preferred
  • Knowledge of conventional, government loan products and guidelines including Fannie Mae, Freddie Mac, FHA, USDA-Rural Housing and VA Loans, Extensive
  • Knowledge of Northwest mortgage and equity loan products and guidelines, Extensive

Travel Requirements
  • As Needed for training

#LI-MM1
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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