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Virtual Bank Jobs in Arizona (NOW HIRING)

Bank of America

Merrill Performance Coach

Tucson, AZ · On-site

... the banking convenience of Bank of America. Merrill is committed to an in-office culture with ... dispersed, virtual team. Skills: Coaching Consulting Executive Presence Business Acumen ...

Ghr

Mainframe Senior Storage Architect

Chandler, AZ · On-site

$140K - $205K/yr

At Bank of America, we are guided by a common purpose to help make financial lives better through ... Responsibilities will span mainframe storage disk, engineering, and virtual tape. Required ...

BCForward

Customer service Resp

Chandler, AZ · On-site

$20 - $21/hr

Responsibilities: * Assist high-net-worth clients with inbound inquiries on Bank of America banking ... Must work on site in a virtual setting during training. Personal items such as blankets are not ...

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How much do virtual bank jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for virtual bank in Arizona is $22.74, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.53 per hour, depending on experience, location, and employer.

What is a virtual bank?

A Virtual Bank job involves working for a digital-only financial institution that operates without physical branches. Employees typically handle customer service, account management, fraud prevention, and financial advising through online platforms, phone calls, or chat support. Roles can vary from customer support representatives to compliance officers and software developers. These positions often require strong communication skills, financial knowledge, and proficiency with digital banking tools. Many Virtual Bank jobs offer remote work opportunities, making them accessible to candidates in various locations.

What are the typical daily responsibilities for employees working at a virtual bank?

At a Virtual Bank, daily responsibilities often include assisting customers via digital channels, processing online transactions, managing account inquiries, and addressing technical or financial questions. Employees may also monitor for fraudulent activity, ensure regulatory compliance, and help implement new digital banking features. Collaboration often occurs virtually with team members from IT, compliance, and customer service to maintain smooth operations. Adapting quickly to new technologies and maintaining a high level of digital security awareness are also regular parts of the role. This dynamic work environment offers opportunities to learn cutting-edge banking tools and interact with clients in innovative ways.

What are the key skills and qualifications needed to thrive in the virtual bank position, and why are they important?

To thrive in a Virtual Bank, professionals need a robust understanding of financial services, digital banking operations, and customer relationship management, often supported by degrees in finance, business, or related fields. Familiarity with online banking platforms, cybersecurity protocols, and digital transaction systems is typically required, and certifications like Certified Digital Banker (CDB) can be advantageous. Excellent communication, problem-solving, and adaptability to fast-evolving technology are valuable soft skills in this environment. These competencies enable employees to deliver secure, efficient, and customer-focused banking services in an online setting.

What does a virtual bank do?

A virtual bank is a financial institution that operates entirely online without physical branches. It provides banking services such as account management, deposits, withdrawals, loans, and payments through digital platforms, often using secure apps and websites. Virtual bank employees may handle customer support, fraud prevention, and digital transactions, requiring skills in financial technology and cybersecurity.

What are the most commonly searched types of Bank jobs in Arizona?

The most popular types of Bank jobs in Arizona are:

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For Virtual Bank jobs in Arizona, the most frequently searched job titles are:

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Cities in Arizona with the most Virtual Bank job openings:

Virtual Bank jobs near you
Infographic showing various Virtual Bank job openings in Arizona as of August 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $47,292 per year, or $22.7 per hour.

IT Asset Management Process Lead

Bank of America

Chandler, AZ • On-site

Full-time

PTO

Re-posted 7 days ago

Bank Of America rating

8.3

Company rating: 8.3 out of 10

Based on 536 frontline employees who took The Breakroom Quiz

49th of 174 rated banks

Job description

Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Position Summary:
This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.
  • Accountable for the operational management and day-to-day execution of the Information Technology Asset Management (ITAM) Process. Plans, coordinates, and oversees process activities. Monitors process performance, controls, and compliance, and identifies improvement opportunities. Drives management of process documentation, risks, controls, metrics, governance routines, and audit activities. Responsible for supporting the ITAM Process Owner in ensuring compliance with enterprise policy requirements, maintaining accurate process inventories and documentation, managing process-related issues and challenges, coordinating planned process changes, and improving overall process maturity. Acts as the primary liaison across technology, risk, audit, compliance, data management, and other stakeholder organizations to ensure the ITAM process remains effective and sustainable.
  • The ITAM team is responsible for ensuring technology hardware, software, cloud, virtual, and emerging technology assets are properly governed throughout their lifecycle and that accurate, complete, and reliable asset data is available for operational, security, financial, regulatory, and audit purposes. The ITAM Process Manager serves as the operational lead for the ITAM process, supporting enterprise process obligations, process inventory management, risk and control alignment, audit readiness, process documentation, metrics management, process change activities, and continuous improvement initiatives.

Responsibilities:
  • Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
  • Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
  • Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
  • Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
  • Contributes to the technology strategy for their technical domain
  • Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
  • Ensures that execution is aligned with product strategy by working with product management and other stakeholders
  • Process Policy Management - Serve as delegate to the ITAM Process Owner; maintain process documentation, process maps, procedures, and process inventories
  • Risk, Control Compliance Management - Identify, document, and maintain risks, controls, metrics, remediation plans, audit responses, and regulatory obligations
  • Process Performance Metrics - Monitor KPIs, dashboards, process health, control effectiveness, and reporting
  • Process Change Management Evolution - Assess impacts of planned changes, review change requests, and ensure changes are governed and documented
  • Stakeholder Audit Engagement - Coordinate with technology, risk, compliance, audit, and governance partners
  • Continuous Improvement - Lead automation, simplification, operational excellence, and process maturity initiatives

Required Qualifications:
  • 5+ years of IT Asset Management (ITAM), SACM, CMDB, or related governance experience
  • Strong understanding of process management, risk management, and control frameworks
  • Experience supporting regulatory, compliance, and audit activities
  • ServiceNow, CMDB, or enterprise asset management platform experience
  • Strong analytical, reporting, and stakeholder management skills

Desired Qualifications:
  • ITIL Foundation Certification
  • Experience in a regulated financial institution
  • Operational Risk Management experience
  • Process Governance and Process Inventory experience
  • Continuous Improvement and Automation experience
  • This role is ideal for a senior process leader who can operate independently, manage complex governance requirements, influence across organizational boundaries, and serve as the operational owner of the ITAM process on behalf of the Process Owner.

Skills:
  • Influence
  • Risk Management
  • Solution Design
  • Stakeholder Management
  • Technical Strategy Development
  • Analytical Thinking
  • Application Development
  • Collaboration
  • Result Orientation
  • Solution Delivery Process
  • Other

Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)
Pay and benefits information
Pay range
$135,900.00 - $220,000.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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About Bank Of America

Sourced by ZipRecruiter

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

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