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Virtual Agent Jobs in Portland, OR (NOW HIRING)

Horace Mann

Worksite Benefits Consultant I

Portland, OR · Remote

$90K/yr

Able to define and leverage use of virtual tools to ensure continued access and sales success * Objectively assess agent success against company standards/expectations, identify gaps and work closely ...

Horace Mann

Worksite Benefits Consultant I

Portland, OR · On-site

$90K/yr

Able to define and leverage use of virtual tools to ensure continued access and sales success * Objectively assess agent success against company standards/expectations, identify gaps and work closely ...

Horace Mann

Worksite Benefits Consultant I

Portland, OR · On-site

$90K/yr

Able to define and leverage use of virtual tools to ensure continued access and sales success * Objectively assess agent success against company standards/expectations, identify gaps and work closely ...

Scanhealthplan

Medical Director (Portland)

Portland, OR · On-site

$255K - $367K/yr

Experience with virtual care/telehealth preferred. * Knowledge of the treatment of complex chronic ... Strong interpersonal skills and change agent mindset needed to build relationships with healthcare ...

SCAN Health Plan

Medical Director (Portland)

Portland, OR · On-site

$250/hr

Experience with virtual care/telehealth preferred. * Knowledge of the treatment of complex chronic ... Strong interpersonal skills and change agent mindset needed to build relationships with healthcare ...

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Virtual Agent information

See Portland, OR salary details

$632

$1.5K

$2.6K

How much do virtual agent jobs pay per week?

As of Sep 8, 2026, the average weekly pay for virtual agent in Portland, OR is $1,473.35, according to ZipRecruiter salary data. Most workers in this role earn between $1,234.62 and $1,559.62 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Portland, OR?

The most popular types of Agent jobs in Portland, OR are:

What are popular job titles related to Virtual Agent jobs in Portland, OR?

For Virtual Agent jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Portland, OR look for?

The top searched job categories for Virtual Agent jobs in Portland, OR are:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Portland, OR as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $76,614 per year, or $36.8 per hour.

Worksite Benefits Consultant I

Horace Mann

Portland, OR • Remote

$90K/yr

Full-time

Medical, Life

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Horace Mann is a purpose-driven company that is passionate about educators. The Worksite Benefits Consultant will lead and consult with agents to help them develop strong, successful agencies, increase revenue, and contribute to long-term, profitable company growth. This role will be focused specifically on new business development within or niche' market of educators, state agencies, and first responders. This position reports to the Worksite Sr Benefit Executive.

Job Responsibilities:

  • Articulate the HM story and value proposition
  • Teach and strengthen understanding of the HM repeatable sales process
  • Communicate expectations and monitor progress
  • Facilitate and deliver workshops and seminars in school buildings
  • Able to define and leverage use of virtual tools to ensure continued access and sales success
  • Objectively assess agent success against company standards/expectations, identify gaps and work closely with agents and/or other field leadership or resources to address the gaps; develop corrective action plans if needed
  • Connect agent to appropriate HM individual or team to address local opportunities or challenges
  • End agent engagements for underperforming agents
  • Coordinate with recruiting function on agent pipeline
  • Participate in managing and leveraging state and/or state or local association relationships
  • Actively engaged in recruiting and onboarding new agents
  • Convince agents to invest ahead of growth; painting the picture for growth
  • Influence key decision makers
  • Coordinate follow-up and delivery of leads generated
  • Open new school buildings in partnership with local agents
  • Hire/train new agents in sales and how to obtain new clients
  • Thorough knowledge and understanding of repeatable sales processes, business planning, and installation of new agents
  • Travel 50-70%

Education & Experience:

  • Life & Health License Required
  • Business degree or equivalent experience
  • 3+ years in successful field or agency experience
  • Salary is $90,000 with annual merit reviews; bonus target incentive of $35,000 annually subject to annual review

#VIZI#

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Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we've broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we're publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

For applicants that are California residents, please review our California Consumer Privacy Notice

All applicants should review our Horace Mann Privacy Policy

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