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Virtual Agent Jobs in Portland, OR (NOW HIRING)

AO Globe Life

Virtual Agent - WFH

Gresham, OR · On-site

$16.50 - $22/hr

Schedule and conduct virtual consultations with clients via Zoom * Explain available benefit options and assist clients through the enrollment process * Maintain accurate client records and follow-up ...

New

Promoted2

Remote Insurance Agent

Portland, OR · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... Conduct virtual consultations with pre-qualified clients (no cold calling) * Present customized ...

Aspen Dental

Bilingual Scheduling Center Agent

OR · On-site

$17/hr

Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our ... Virtual training classes begin soon, don't miss your opportunity to say YES to a career with Aspen ...

HMG Careers

Remote Insurance Agent

Woodburn, OR · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Empire State Careers

Remote Insurance Agent

Hillsboro, OR · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Empire State Careers

Remote Insurance Agent

Gresham, OR · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Lone Star Careers

Remote Insurance Agent

Hillsboro, OR · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Lone Star Careers

Remote Insurance Agent

Vancouver, WA · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Lone Star Careers

Remote Insurance Agent

Gresham, OR · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Empire State Careers

Remote Insurance Agent

Portland, OR · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Empire State Careers

Remote Insurance Agent

Vancouver, WA · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Lone Star Careers

Remote Insurance Agent

Portland, OR · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Horace Mann

Worksite Benefits Consultant I

Portland, OR · Remote

$90K/yr

Able to define and leverage use of virtual tools to ensure continued access and sales success * Objectively assess agent success against company standards/expectations, identify gaps and work closely ...

Lone Star Careers

Remote Sales Agent

Portland, OR · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Empire State Careers

Remote Sales Agent

Gresham, OR · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Lone Star Careers

Remote Sales Agent

Vancouver, WA · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

Lone Star Careers

Remote Sales Agent

Gresham, OR · Remote

$69K - $150K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and be coached through structured training * Friendly, outgoing, and professional communication style

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Virtual Agent information

See Portland, OR salary details

$632

$1.5K

$2.6K

How much do virtual agent jobs pay per week?

As of Sep 8, 2026, the average weekly pay for virtual agent in Portland, OR is $1,473.35, according to ZipRecruiter salary data. Most workers in this role earn between $1,234.62 and $1,559.62 per week, depending on experience, location, and employer.

What is a virtual agent?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What does a virtual agent do?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are the key skills and qualifications needed to thrive as a virtual agent?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

How to become a virtual agent?

To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.

What are the most commonly searched types of Agent jobs in Portland, OR?

The most popular types of Agent jobs in Portland, OR are:

What are popular job titles related to Virtual Agent jobs in Portland, OR?

For Virtual Agent jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Virtual Agent jobs in Portland, OR look for?

The top searched job categories for Virtual Agent jobs in Portland, OR are:

Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Portland, OR as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 32% Physical, 2% Hybrid, and 66% Remote job distribution, with an average salary of $76,614 per year, or $36.8 per hour.

Virtual Agent - WFH

AO Globe Life

Gresham, OR • On-site

$16.50 - $22/hr

Other

Posted 3 days ago

New

Job description

AO Globe Life is seeking qualified candidates to help families across the United States access important supplemental benefit programs—all from the comfort of home. This mission-driven, remote-first opportunity offers meaningful work, professional development, and long-term career growth.

Whether you are beginning your career or exploring a new professional path, this role provides the opportunity to make a real impact while building valuable experience in a supportive environment.

You will connect with individuals who have requested information about benefit programs, schedule virtual consultations, and guide them through their available options.

Key Responsibilities

  • Connect with individuals who have expressed interest in learning about benefit programs

  • Schedule and conduct virtual consultations with clients via Zoom

  • Explain available benefit options and assist clients through the enrollment process

  • Maintain accurate client records and follow-up communications

  • Deliver excellent client service and build lasting relationships

  • Participate in ongoing training sessions, development programs, and team meetings

What We Offer

  • 100% remote role — work from anywhere in the United States

  • Flexible scheduling

  • Warm leads provided — no cold calling or prospecting

  • Weekly pay via direct deposit

  • Full training and licensing support

  • Ongoing professional development opportunities

  • Advancement opportunities for high-performing team members

  • Supportive, collaborative team culture

Who Thrives in This Role

  • Strong communicators with a client-focused mindset

  • Organized and self-motivated professionals

  • Individuals comfortable using Zoom and digital tools

  • Experience in customer service, sales, or consulting is helpful but not required

  • Growth-minded individuals who value mentorship and professional development

Requirements

  • Must be legally authorized to work in the United States

  • Windows-based laptop or desktop computer with a functioning webcam

  • Reliable internet connection

About AO Globe Life

For more than 70 years, AO Globe Life has served working families across the United States by providing supplemental benefits that help protect their financial futures. We proudly support union members, veterans, credit union members, and associations nationwide while offering meaningful remote career opportunities built on service, integrity, and growth.

Interested?

If you’re ready to build a career that combines purpose, flexibility, and opportunity, apply today to learn more about joining our remote team.

Apply