... Virtual Work from Home * Career growth and advancement opportunities * Weekly pay, compounding bonuses, and residual income * Union benefits with the OPEIU, Local 277 * First year agent average 65k
... Virtual Work from Home * Career growth and advancement opportunities * Weekly pay, compounding bonuses, and residual income * Union benefits with the OPEIU, Local 277 * First year agent average 65k
... Virtual Work from Home * Career growth and advancement opportunities * Weekly pay, compounding bonuses, and residual income * Union benefits with the OPEIU, Local 277 * First year agent average 65k
... Virtual Work from Home * Career growth and advancement opportunities * Weekly pay, compounding bonuses, and residual income * Union benefits with the OPEIU, Local 277 * First year agent average 65k
... Virtual Work from Home * Career growth and advancement opportunities * Weekly pay, compounding bonuses, and residual income * Union benefits with the OPEIU, Local 277 * First year agent average 65k
... Virtual Work from Home * Career growth and advancement opportunities * Weekly pay, compounding bonuses, and residual income * Union benefits with the OPEIU, Local 277 * First year agent average 65k
... Virtual Work from Home * Career growth and advancement opportunities * Weekly pay, compounding bonuses, and residual income * Union benefits with the OPEIU, Local 277 * First year agent average 65k
... Virtual Work from Home * Career growth and advancement opportunities * Weekly pay, compounding bonuses, and residual income * Union benefits with the OPEIU, Local 277 * First year agent average 65k
Guest Service Agent
Warwick, RI · On-site
$14.75 - $18.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! * Multiple Health Insurance and Life Insurance options * 401k Plan + Company Match * Paid Parental Leave
Guest Service Agent
Warwick, RI · On-site
$14.75 - $18.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! * Multiple Health Insurance and Life Insurance options * 401k Plan + Company Match * Paid Parental Leave
Guest Service Agent
$14.75 - $18.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Parental Leave Paid ...
Guest Service Agent
$14.75 - $18.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Parental Leave Paid ...
Guest Service Agent
Warwick, RI · On-site
$14.75 - $18.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Parental Leave Paid ...
Guest Service Agent
Warwick, RI · On-site
$14.75 - $18.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Parental Leave Paid ...
Guest Service Agent
Warwick, RI · On-site
$14.75 - $18.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Parental Leave Paid ...
Guest Service Agent
Warwick, RI · On-site
$14.75 - $18.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Parental Leave Paid ...
Guest Service Agent
Warwick, RI · On-site
$14.75 - $18.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Parental Leave Paid ...
Guest Service Agent
Warwick, RI · On-site
$14.75 - $18.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Parental Leave Paid ...
Guest Service Agent
Warwick, RI · On-site
$14.75 - $18.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! * Multiple Health Insurance and Life Insurance options * 401k Plan + Company Match * Paid Parental Leave
Guest Service Agent
Warwick, RI · On-site
$14.75 - $18.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! * Multiple Health Insurance and Life Insurance options * 401k Plan + Company Match * Paid Parental Leave
Guest Service Agent
Warwick, RI · On-site
$14.75 - $18.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Parental Leave Paid ...
Guest Service Agent
Warwick, RI · On-site
$14.75 - $18.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Parental Leave Paid ...
Guest Service Agent
$14.75 - $18.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Parental Leave Paid ...
Guest Service Agent
$14.75 - $18.50/hr
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Parental Leave Paid ...
Virtual Agent information
What is a virtual agent?
Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.
What does a virtual agent do?
A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.
What is the difference between Virtual Agent vs Customer Service Representative?
| Aspect | Virtual Agent | Customer Service Representative |
|---|---|---|
| Credentials | Typically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or IT | Requires communication skills, customer service experience, and sometimes a high school diploma or equivalent |
| Work Environment | Remote, often AI-driven or chatbot-based interactions | In-office or remote, handling inbound calls, emails, or live chats |
| Industry Usage | Used across tech, retail, banking, and telecom sectors for automated or semi-automated support | Common in retail, telecom, healthcare, and financial services for direct customer interaction |
The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.
What are the key skills and qualifications needed to thrive as a virtual agent?
To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.
How to become a virtual agent?
To become a virtual agent, candidates typically need strong communication skills, proficiency with customer service software, and the ability to work independently. Relevant experience in customer support or technical troubleshooting can be beneficial, and some roles may require specific certifications or training in the company's tools or platforms.
What are the most commonly searched types of Agent jobs in Rhode Island? The most popular types of Agent jobs in Rhode Island are:
What are popular job titles related to Virtual Agent jobs in Rhode Island? For Virtual Agent jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Virtual Agent jobs in Rhode Island look for? The top searched job categories for Virtual Agent jobs in Rhode Island are:
- Mortgage Protection Life Insurance Sales Agent
- Overnight Life Insurance Agent Salary Plus Commission
- Remote Literary Agent Reader
- Work From Home Shelter Insurance Agent
- Remote International Health Insurance
- Home Based Unlicensed Insurance Agent
- Work From Home Mortgage Protection Insurance Agent
- No Experience Teamsters Business Agent Salary
- Remote Finance
- Freelance Life Insurance Agent Salary Plus Commission
Full-time
Re-posted 17 days ago
Job description
Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home! We service union and association members by matching clients to the products and services they receive as part of their benefits packages. Our international company has over 65 years of service and works privately with over 30,000 unions, credit unions and associations in the United States alone. Our company culture is structured off of teamwork, ownership, and involvement to support a healthy and positive workforce. We are looking for the best candidates with a great attitude, who are passionate about their careers and income.
Daily responsibilities include:
- Inbound and outbound calling to schedule new appointments
- Client policy reviews and new enrollments
- Servicing requested benefits for clients
- Organizing and managing daily workflow and processes
Required Skills:
- Excellent communication and customer service skills
- Strong organization and attention to details
- Customer oriented/people person
- Ability to work independently with the support of management
Benefits Include:
- Full training provided
- 100% Virtual Work from Home
- Career growth and advancement opportunities
- Weekly pay, compounding bonuses, and residual income
- Union benefits with the OPEIU, Local 277
- First year agent average 65k
- First year manager average 90-120k
About Zuzick & Associates
Sourced by ZipRecruiter
Industry
Insurance services
Company size
11 - 50 Employees
Headquarters location
Riverside, RI, US
Year founded
2019