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Vip Technical Support Jobs (NOW HIRING)

ActioNet

VIP Support Specialist

Washington, DC

The VIP Support Specialist provides executive-level IT support to high-profile users, including ... Provide technical guidance and informal training to VIP users as needed. * Document all issues ...

ActioNet, Inc.

VIP Support Specialist

Washington, DC · On-site

Provide technical guidance and informal training to VIP users as needed. * Document all issues ... Proven experience supporting C-level or senior executives in a high-pressure IT environment.

Liberty Latin America Communications, Inc.

PR · On-site

Handle VIP escalations as assigned by the Supervisor. * Complete your task in a timely manner all ... Follow all technical support processes, SOP's, SLA's and steps. * Responsible for providing ...

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Vip Technical Support information

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$14

$26

$44

How much do vip technical support jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for vip technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Vip Technical Support vs Technical Support Specialist?

AspectVip Technical SupportTechnical Support Specialist
CredentialsTypically requires certifications like CompTIA A+ or Network+; may include vendor-specific certificationsUsually requires similar certifications; often entry to mid-level certifications
Work EnvironmentHigh-end client environments, often in luxury or enterprise sectorsGeneral corporate or retail environments, supporting a wide range of users
Employer & IndustryLuxury brands, enterprise IT providers, high-profile clientsIT service companies, corporate IT departments, tech support centers

Vip Technical Support focuses on providing premium, personalized service to high-profile clients, often in luxury or enterprise settings. In contrast, Technical Support Specialists handle a broader range of technical issues across various industries and client types. Both roles require similar certifications but differ mainly in client base and service level expectations.

What states have the most Vip Technical Support jobs? States with the most job openings for Vip Technical Support jobs include:
Infographic showing various Vip Technical Support job openings in the United States as of May 2026, with employment types broken down into 17% As Needed, and 83% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Operator - Remote

Technical Support Operator - Remote

KnownHost LLC

Birmingham, AL • On-site, Remote

$30K - $40K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 14 days ago

Job description

THIS IS WHO YOU ARE...
You are our front line in the battle for exceptional customer experience at the 24/7/365 help desk.
Ideally, you have experienced terrible web hosting customer service and have vowed that will never happen on your watch!
You are responsible for seeing that our customers have excellent customer service by doing what you do every day -> exceeding customer expectations.
WHAT DO WE NEED FROM YOU? Well, you should be customer focused, great under pressure, and ready to engage a problem with your superior analytic skills. Can you do several things at a time with amazing efficiency? Good! If you are a super ninja with web hosting applications and platforms -> we need to talk.
MORE ABOUT THE POSITION. These will be your primary responsibilities in your daily goal to fight bad web hosting:
Hiring for day shift employees CST.
Provide customers support via our 24/7 helpdesk.
Troubleshooting email delivery issues
Troubleshooting cPanel, Plesk, and DirectAdmin related issues
Troubleshooting DNS, FTP, SSL, Apache, and other service-related issues.
Ensuring customer satisfaction
You must know Linux like your favorite cheeseburger and fries' combo! Here are your other amazing attributes:
Must be customer-focused, and willing to do whatever it takes to resolve customer issues. Going above and beyond is the standard at KnownHost. Our customer reviews reflect this.
Excellent written English. Technical Support Operators currently primarily provide support over email, but may occasionally be asked to pitch in with live chat and phone support.
Must be familiar with Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS, and other standard web hosting applications and protocols.
Must be able to work under pressure when bad stuff happens and get the job done.
Multi-tasking is a must. KnownHost has a lot going on, and multiple brands.
Must be able to ask customers for complete error message or derive the context of their problem if they provide insufficient information.
Must have working knowledge of one of the following control panels, cPanel/WHM, Plesk, and DirectAdmin is required.
Knowledge of PHP, Python, Perl, and Ruby on Rail a bonus.
Working Knowledge of Iptables firewalls (CSF, APF, etc.)
Common customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etc
MySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or "SHOW PROCESSLIST"
WHY IS KNOWNHOST THE RIGHT FIT FOR YOU? We are seeking extraordinary people in a world of mediocrity. You must live and breathe web hosting. To attract and retain top-level talent, we are prepared to treat you like a VIP.
With plush benefits, paid vacation time, and competitive pay, we believe that KnownHost can be your next home away from home. Here is how we let you know that you are valued on our red carpet:
  • Competitive pay between $14 to $20 per hour (depending on experience)
  • Comprehensive health, dental, and vision insurance plans (US only)
  • Flexible scheduling, & paid vacation benefits.
  • A variety of other perks and benefits

All our positions are full-time employment, so we expect KnownHost to be your only hosting related job.
All you should do is know your field from every position, pass the background/ drug test, and let us do the rest!
Apply today and let us get to know you!

Apply