Title: Video Surveillance Operator
Location: 5235 Ponderosa Way, Las Vegas, NV - 89118
Contract Duration: 6+ Months Contract with potential for full time conversion
Schedules (5x8, 30 min unpaid lunch)
Swing Shift : 5:00 PM – 1:00 AM | Thursday–Monday (OR) Friday-Tuesday
Graveyard Shift: 10:30 PM – 7:00 AM | Thursday–Monday (OR) Tuesday–Saturday
Occasional overtime — not mandatory, but must be flexible for up to 20 minutes over shift if stuck on an active call.
Interview: 1 hour onsite interview + shadow session (30 mins each)
General info on onboarding and mandatory training
• Typical window for first day of onboarding will be between Tuesday–Friday, 12:00 PM to 4:30 PM. The candidates should remain available.
Mandatory Training Requirement: • All new hires (day, swing, or grave shifts) are required to complete two weeks of mandatory training conducted on the swing shift: 6:00 PM to 11:00 PM, Saturday through Wednesday.
• Final training schedules will be confirmed during onboarding.
Important:
• Must be able to fully commit to the initial two-week training schedule. Inability to meet this requirement may result in the offer being rescinded.
• If the contractor was not able to pass training in two weeks, that can be extended to three weeks. This sometimes happens with candidates who struggle with computer skills or reading comprehension. Please ensure candidates are aware of and can commit to these requirements before submission
Role Overview
The Surveillance Operator is a desk-based, onsite security monitoring role responsible for reviewing live video feeds, identifying potential threats, and taking immediate action such as issuing real-time audio warnings or contacting law enforcement/property representatives.
Operators monitor multiple sites nationwide using proprietary Blue Eye software and work in a fast-paced, multi-screen environment.
This role is not related to casino surveillance and is not located on the Las Vegas Strip.
Key Responsibilities
• Monitor multiple live video surveillance feeds to identify suspicious or unsafe activity
• Deliver real-time audio warnings to individuals onsite when appropriate
• Escalate incidents to police departments, first responders, or site contacts as needed
• Write clear, accurate, and detailed incident notes and documentation
• Manage several computer screens, tabs, and applications simultaneously
• Maintain strong attendance, punctuality, and consistent focus throughout the shift
• Escalate technical issues to IT; no troubleshooting knowledge required
Required Qualifications
• Ability to speak, read, and write English clearly
• Comfortable speaking with law enforcement and property managers
• Proficient computer skills, including navigating multiple monitors and tabs
• Minimum typing speed of 40 WPM
• Ability to sit and focus for long periods
• Strong attention to detail in a high-volume, fast-paced environment
• All new hires must cover weekends.
Preferred Backgrounds (Nice-to-Haves)
• Video gaming experience (fast reaction speed, multi-screen familiarity)
• Call center or dispatch-style experience
• Previous loss prevention or surveillance experience
• Experience in fast-paced desk environments
Not preferred:
• Security guards accustomed to physical patrols
• Candidates expecting flexible schedules or remote work
Work Environment
• Fast-paced operations center
• Heavy computer and multi-monitor use
• Safe, climate-controlled office setting
• Structured, non-flexible schedules — employees must work the shift hired for
• Communication currently via Microsoft platforms; transitioning to Google Meet/Google Mail