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Video Game Customer Service Jobs in Indiana (NOW HIRING)

Disc Replay

Video Game Store Manager

Highland, IN · On-site

Video Game Store Manager Join Our Team as a Store Manager at Disc Replay! Do you enjoy leading ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Video Game Store Manager

Highland, IN

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Video Game Store Manager

Merrillville, IN

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Video Game Store Manager

Highland, IN

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Video Game Store Manager

Merrillville, IN

$40K - $60K/yr

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers ... Staff up a store of passionate team members who love our products and customer service * Work with ...

Disc Replay

Customer-Focused Team Member

Highland, IN · On-site

$14/hr

Join Our Team as a Customer Service Pro at Disc Replay! Do you love video games, movies, music, and all things pop culture? Ready to dive into a fast-paced, exciting job where your passion for ...

Monster Mini Golf

Entertainment Team Member

Lafayette, IN · On-site

$9 - $10/hr

... Video Game Arcade, and the coolest Birthday Party and Event room you have ever laid eyes on! We are ... Customer Service and Engagement * Guest Communications by Phone * Prize/Retail Organization ...

Sherwin-Williams

Customer Service Specialist

Marion, IN · On-site

$14.50 - $19/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... While you can complete this video interview on your own schedule, we ask that this step be ...

GameStop

Retail Keyholder (Store 5270)

Indianapolis, IN · On-site

$14 - $18.75/hr

Retail Keyholder At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games ...

GameStop

Retail Keyholder (Store 6756)

Camby, IN · On-site

$15 - $19.75/hr

Retail Keyholder At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games ...

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Video Game Customer Service information

See Indiana salary details

$58.5K

$120.8K

How much do video game customer service jobs pay per year?

As of Aug 14, 2026, the average yearly pay for video game customer service in Indiana is $117,567.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,000.00 and $119,900.00 per year, depending on experience, location, and employer.

What is a video game customer service?

A Video Game Customer Service job involves assisting players with issues related to gameplay, technical support, account management, and billing. Representatives communicate via chat, email, or phone to troubleshoot problems and provide solutions. They also gather feedback to improve the gaming experience and may work closely with developers to resolve recurring issues. Strong communication skills, patience, and a passion for gaming are essential for success in this role.

What are the key skills and qualifications needed to thrive in video game customer service?

To thrive in Video Game Customer Service, you need strong communication abilities, problem-solving skills, and experience with customer support principles, often supported by prior work in helpdesk or technical support roles. Familiarity with ticketing systems (like Zendesk or Freshdesk), live chat platforms, and basic troubleshooting for gaming platforms is typically required. Patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service and resolve customer issues efficiently. These skills are critical for maintaining positive user experiences and upholding the reputation of the video game company.

What are typical challenges faced by someone working in video game customer service?

Those working in Video Game Customer Service often encounter challenges such as managing a high volume of support tickets during game launches or updates, addressing complex technical issues, and helping highly engaged and passionate gamers. The role may require balancing multiple tasks, staying updated on game features and changes, and delivering clear, empathetic resolutions even when customers are frustrated. Successful representatives collaborate closely with developers, community managers, and QA teams to relay user feedback and quickly escalate recurring issues. By developing strong game knowledge and staying patient, you can turn even challenging situations into positive customer experiences.

What are popular job titles related to Video Game Customer Service jobs in Indiana?

For Video Game Customer Service jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Video Game Customer Service jobs in Indiana look for?

The top searched job categories for Video Game Customer Service jobs in Indiana are:

Video Game Customer Service jobs near you
Infographic showing various Video Game Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $117,567 per year, or $56.5 per hour.

Video Game Store Manager

Disc Replay

Highland, IN • On-site

Other

Medical, Retirement, PTO

Re-posted 13 days ago

Disc Replay rating

4.0

Company rating: 4.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Video Game Store Manager

Join Our Team as a Store Manager at Disc Replay!

Do you enjoy leading teams, helping others grow, having autonomy in your position, hitting metrics and sharing in the profits when you succeed? If so, you could be a great fit for our Store Manager position at Disc Replay!

At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers bring us cool stuff all day long. We pay cash on the spot to buy their stuff and then we resell it to others. Disc Replay is a great environment to be in for video gamers, movie buffs, and those into pop culture.

As the Store Manager, you will oversee the everyday operations of the store and lead a team to create a fun environment for our customers. This is not a desk job. You'll be on your feet all day, every day, constantly interacting and engaging with team members and customers.

Responsibilities

  • Staff up a store of passionate team members who love our products and customer service
  • Work with owners to hit store performance metrics and share in the profits when you do
  • Foster a team culture that embraces our 6 Core Values
  • Embrace change, take risks, and try new ideas to help our store grow and evolve

Requirements

  • Prior management experience (retail preferred, but not required)
  • Strong organizational and multitasking skills
  • Ability to work in a fast-paced retail environment
  • Good with numbers. We'll teach you what our margin goals are, how to calculate cost of goods, etc. We just need you to be able to learn and retain that knowledge.
  • Able to stand for long periods of time and safely lift 50lbs without assistance

If you think that you would thrive in this type of environment, we'd love to hear from you!

Work schedule

  • Weekend availability
  • 8 hour shift
  • Day shift
  • Night shift

Supplemental pay

  • Bonus pay

Benefits

  • Health insurance
  • Paid time off
  • 401(k) matching
  • Employee discount

What Disc Replay employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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