Vice President Tidal Wave Jobs (NOW HIRING)

The Tidal Financial Group is a leading ETF investment technology platform dedicated to creating, operating, and growing ETFs. We combine expertise and innovative partnership approaches to offer comprehensive, value-generating ETF solutions. Our platform offers best-in-class strategic guidance, product planning, trust and fund services, legal support, operations support, marketing and research, and sales and distribution services.

The Associate Vice President, Client Success plays a critical leadership role in driving exceptional client outcomes and advancing Tidal's reputation as a premier partner in the ETF ecosystem. This individual will own the onboarding and relationship management of high-value clients, serve as a trusted advisor to senior client stakeholders, and champion initiatives that enhance long-term client value. The AVP will collaborate across internal teams to anticipate client needs, deliver proactive solutions, and design scalable processes that strengthen Tidal's client success function.

This is a strategic, client-facing role suited for a professional with deep industry experience, a proven ability to manage complex relationships, and a forward-looking approach to growth and innovation.

• Lead the onboarding of new clients, ensuring a seamless and professional experience from day one.
• Oversee the ETF launch process in collaboration with internal teams, ensuring alignment with client objectives and timelines.
• Serve as a senior point of escalation during onboarding, resolving challenges with urgency and professionalism.
• Act as the primary relationship manager for key clients, conducting regular executive-level check-ins and reviews.
• Build and sustain long-term, trusted relationships with senior client stakeholders.
• Anticipate client needs and proactively develop solutions that drive success.
• Provide strategic guidance on industry trends, market developments, and best practices.
• Serve as the voice of the client internally, ensuring client perspectives influence decision-making and innovation.
• Partner with internal teams to design and implement process improvements that elevate client service delivery.
• Drive initiatives that enhance client satisfaction, retention, and long-term partnership value.
• Identify opportunities to expand client relationships through cross-selling of Tidal's services.
• Present compelling, value-driven solutions that align with client objectives.
• Collaborate with internal stakeholders on new product launches and strategic initiatives to grow client assets.
• Maintain deep knowledge of the ETF and asset management industries to deliver informed, strategic counsel to clients.
• Mentor junior team members, fostering a culture of excellence and client-first thinking within the Client Success team.
• Represent Tidal at industry events and client-facing forums as a senior ambassador of the brand.

Experience

• 7–10+ years of experience in client success, relationship management, or a similar client-facing leadership role in financial services, asset management, or ETFs.
• Demonstrated track record of managing and growing complex institutional client relationships.
• Strong familiarity with ETFs, fund launches, and industry regulatory frameworks.

Skills and Competencies

• Exceptional communication and interpersonal skills, with the ability to influence and build trust at senior levels.
• Strategic thinker with strong problem-solving abilities and a proactive, client-first mindset.
• Strong organizational and project management skills, with experience leading cross-functional initiatives.
• Analytical and data-driven approach to evaluating client feedback and performance outcomes.
• Leadership skills with the ability to mentor and guide team members.

Education

• Bachelor's degree in Finance, Business Administration, or a related field required.
• Advanced degree (MBA, JD) or relevant professional designations (CFA, CAIA, Series licenses) preferred.

We are prioritizing candidates who are located within proximity to Chicago, IL; Milwaukee, WI; New York City, NY; and West Palm Beach, FL.