Vice President Of Community Service Jobs (NOW HIRING)

Description

DIVISION: Administration 

REPORTS TO:  CEO     

SUPERVISES: None 

EXEMPTION STATUS: Exempt 

POSITION SUMMARY: The Vice President of Community Living provides executive leadership and oversight of all residential services across Behavioral Health Allies (BHA), ensuring high-quality, person-centered, safe, and compliant services for individuals with developmental disabilities.

This role is responsible for operational strategy, program development, regulatory compliance, staffing stability, financial performance, and risk management across all Community Living programs.

The VP of Community Living partners with executive leadership to drive growth, ensure compliance with DMH, DSS, Medicaid, and other regulatory requirements, and build scalable systems that support long-term sustainability and high-quality outcomes.

This position requires strong executive leadership, operational expertise, regulatory knowledge, financial acumen, and the ability to lead complex, high-risk service environments.

QUALIFICATIONS:

Education & Experience:

Bachelor's degree required in Social Work, Psychology, Healthcare Administration, or related field 

Master's degree preferred 

7-10 years of experience in residential services or human services 

Minimum of 5 years in senior leadership or operational management roles 

Experience working with individuals with developmental disabilities required

Skills & Competencies

Strong knowledge of DMH, DSS, Medicaid, and residential regulations 

Strong operational and systems-thinking capability 

Ability to manage high-risk, high-acuity environments 

Proven leadership and team development skills 

Strong financial acumen and operational management experience 

Excellent communication and executive presence 

Strategic thinking and problem-solving ability 

High level of integrity, professionalism, and accountability

Exceptional organizational skills with the ability to manage multiple tasks simultaneously

Strong written and verbal communication skills with a compassionate, professional demeanor

Ability to exercise sound judgment, maintain confidentiality, and apply policies consistently

Strong attention to detail and follow-through on timelines, documentation, and approvals

KEY RESPONSIBILITIES:

Empower Through Innovation

Develop and implement innovative residential service models 

Identify opportunities to improve service delivery, staffing models, and operational efficiency 

Lead development of scalable systems and processes across Community Living 

Integrity in Action

Ensure compliance with all federal, state, and local regulations (DMH, DSS, Medicaid, etc.) 

Oversee implementation of policies, procedures, and regulatory requirements 

Maintain audit readiness and regulatory compliance across all programs 

Advocate with Passion

Champion person-centered, high-quality residential services 

Ensure individuals served and families are engaged in care and decision-making 

Address concerns, complaints, and service issues promptly and effectively 

Leaders in Learning

Promote continuous learning and development across Community Living teams 

Support training initiatives focused on best practices, safety, and behavioral support 

Stay current on regulatory changes and industry trends 

Compassionate Care, Always

Ensure services are delivered with dignity, respect, and empathy 

Support teams in managing complex behavioral and care needs 

Sustainable Growth, Lasting Impact

Align Community Living operations with organizational growth strategy 

Expand services while maintaining quality and compliance 

Strengthen systems that support long-term sustainability 

FUNCTIONAL RESPONSIBILITIES

Operational Leadership & Strategy

Lead all Community Living operations across residential programs 

Develop and execute strategic plans aligned with organizational goals 

Collaborate with executive leadership to drive performance and growth 

Provide oversight of program structure, staffing models, and service delivery 

Regulatory Compliance & Risk Management

Ensure compliance with DMH, DSS, Medicaid, and other regulatory bodies 

Lead preparation for audits, inspections, and licensing reviews 

Partner with Safety, Risk, and Compliance on investigations, RCAs, and corrective actions 

Oversee response to incidents, abuse/neglect allegations, and grievances 

Ensure implementation of corrective actions and systemic improvements 

Quality Assurance & Program Oversight

Develop and oversee quality assurance systems and performance metrics 

Conduct audits and evaluations of program performance 

Monitor service quality, safety, and outcomes across all homes 

Implement improvements based on data, trends, and findings 

Staffing & Workforce Management

Oversee recruitment, retention, and staffing strategies 

Ensure adequate staffing levels across all programs 

Support leadership development for Program Managers and Directors 

Address staffing challenges, performance issues, and turnover risks 

Develop succession planning and leadership pipelines 

Financial Oversight

Develop and manage Community Living budgets 

Monitor financial performance including staffing costs, utilization, and expenses 

Conduct variance analysis and implement corrective actions 

Present financial performance to executive leadership 

Identify cost-saving opportunities without compromising care 

Stakeholder Engagement & Growth

Build and maintain relationships with families, guardians, and community partners 

Represent BHA in community forums, advocacy efforts, and partnerships 

Support referral processes and admission/discharge decisions 

Identify and lead opportunities for program expansion and growth 

Strategic Planning & Expansion

Lead initiatives to expand residential services and program offerings 

Identify new opportunities for growth, partnerships, and service lines 

Support research and innovation in residential care models 

Provide regular reporting to executive leadership on performance and strategy 

Other Duties

Participate in on-call support for safety and risk-related events 

Perform additional duties and special projects as assigned

Attend required meetings, trainings, and professional development sessions

Uphold BHA's mission and values in all work performed

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

 Benefits:

• Medical, Dental, and Vision Insurance
• 401(k), HSA, Flexible Spending Account, Short-Term & Long-Term Disability
• PTO and Sick Time begin accruing on Day 1
• $100 monthly wellness spending account after 90 days
• OnDemand Pay (access earned wages when needed)

Starting Salary: Our compensation is competitive within the market. The starting rate for this position begins at $115,000 annually, with your final offer based on a combination of your education, relevant experience, and overall qualifications.