• Provide direct supervision and leadership to program administrators, fostering a culture of accountability,
innovation, and continuous improvement across all program areas.
• Oversee strategic operations of the Production Department to ensure effective programming and meaningful
work opportunities for individuals served.
• Develop, implement, and enforce policies and procedures that prioritize individual rights, consumer choice,
community integration, and compliance with all applicable regulatory bodies (e.g., DDRS, BQS, DRS, DHS, and
CQL).
• Collaborate with the Chief Financial Officer to develop and manage annual budgets, monitor financial
performance, and ensure alignment with service goals and funding requirements.
• Lead the design and evaluation of progressive service delivery models that anticipate and respond to evolving
consumer needs, state initiatives, and national best practices.
• Monitor key performance indicators and quality metrics in coordination with the Quality Improvement team
to ensure compliance, effectiveness, and continuous service enhancement.
• Guide program administrators in the creation and execution of performance and quality improvement plans to
address identified service gaps or operational inefficiencies.
• Partner with the Chief Development Officer to drive marketing, community engagement, and program growth
strategies that strengthen the agency’s visibility and impact.
• Champion cross-functional collaboration with departments including Human Resources, Training, Nursing,
Behavioral Services, and Transportation to deliver integrated, high-impact services.
Lead strategic planning initiatives that support service diversification, geographic expansion, and
organizational sustainability.
• Ensure a strong intake process and smooth transitions for new consumers entering services, with a focus on
family engagement and person-centered planning.
• Stay actively engaged with local, state, and national committees or workgroups to remain informed of industry
trends, funding changes, and policy developments impacting I/DD services.
• Serve as a key member of the executive leadership team, contributing to enterprise-level planning, crisis
response, and leadership development efforts.
• Promote workforce excellence by supporting professional development, succession planning, and leadership
training for program leaders and emerging talent.
• Represent the agency in external stakeholder relationships, including state agencies, provider associations,
funders, and advocacy organizations.
• Other duties and projects as assigned
• Bachelor’s Degree in human services related field.
• Experience working with individuals with intellectual and developmental disabilities preferred.
• Minimum of seven (7) years’ supervisory experience.
• Excellent written and verbal communication skills.
• Ability to effectively work with consumers, outside providers, and families/guardians.
• Organizational and Time Management skills.
• Proficient in the use of computers, software applications, and working knowledge of Microsoft Office Suite.