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Vice President Client Operations Jobs in Raleigh, NC

Well

Vice President, Client Success

Chapel Hill, NC · On-site +1

$220K - $250K/yr

Operational Delivery: Partner with the SVP, Operations to ensure client requirements are captured efficiently and smooth operational delivery for client programs and milestones. * Cross-Functional ...

Well

Senior Vice President, Operations

Chapel Hill, NC · On-site

$260K - $290K/yr

This leader is responsible for the foundational delivery engine of Well, overseeing Client Operations, Platform Operations, Content Operations, Member Marketing, and Member Services. The SVP, ...

Associa

Vice President

Raleigh, NC · On-site

The Vice President leader assists with the day-to-day leadership, management of operations staff and client relations and retention, as well as implementing and assisting with the management of short ...

JRG Partners

VP of Supply Chain

Raleigh, NC · On-site

Our client is a prominent leader in the aerospace manufacturing industry, renowned for our ... As the Vice President (VP) of Supply Chain, you will lead our supply chain operations to ensure the ...

Baker Roofing Company

Senior Vice President

Cary, NC · On-site

Proven track record of driving operational excellence, process improvement, and customer ... At times the SVP's work will be conducted at construction work sites and will be exposed to varying ...

Baker Roofing Company

Senior Vice President

Cary, NC · On-site

Proven track record of driving operational excellence, process improvement, and customer ... At times the SVP's work will be conducted at construction work sites and will be exposed to varying ...

Jaggaer

Vice President, Sales Operations

Durham, NC

The VP, Sales Operations will own the operating framework that enables our sales organization to perform at scale, including forecasting, pipeline governance, territory and quota planning, sales ...

SBM Management

VP, Global Accounts

Durham, NC

$200K/yr

The Vice President of Global Accounts will be responsible for managing national and global account ... Provide leadership, direction, and support in operation management client communication including ...

Jaggaer

Vice President, Sales Operations

Durham, NC · On-site

The VP, Sales Operations will own the operating framework that enables our sales organization to perform at scale, including forecasting, pipeline governance, territory and quota planning, sales ...

Quest Resource LLC.

Vice President Sales

Raleigh, NC · On-site

Company Description For over 100 years, our client has been recognized as the leading source for ... Partner with internal teams (design, project management, operations) to ensure seamless delivery.

Quest Resource LLC.

Vice President Sales

Raleigh, NC · On-site

Company Description For over 100 years, our client has been recognized as the leading source for ... Partner with internal teams (design, project management, operations) to ensure seamless delivery.

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All JobsVice President Client Operations JobsVice President Client Operations Jobs in Raleigh, NC

Vice President Client Operations information

See Raleigh, NC salary details

$66.6K

$151.4K

$256.6K

How much do vice president client operations jobs pay per year?

As of Jun 27, 2026, the average yearly pay for vice president client operations in Raleigh, NC is $151,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $112,300.00 and $179,800.00 per year, depending on experience, location, and employer.

What is a Vice President Client Operations job?

A Vice President of Client Operations oversees client relationships and ensures service delivery meets expectations. They manage teams, develop operational strategies, and drive efficiency to enhance customer satisfaction. This role requires strong leadership, problem-solving, and communication skills to align client needs with business objectives.

What are the biggest challenges a Vice President Client Operations typically faces in their daily work?

One of the main challenges in this role is balancing the strategic oversight of client accounts with the need to resolve operational issues quickly and efficiently. Vice Presidents of Client Operations often juggle competing client demands, coordinate cross-functional teams, and implement process improvements while maintaining high service standards. The role requires quick decision-making and the ability to anticipate client needs to ensure long-term satisfaction and retention. Successfully managing these challenges can lead to greater client loyalty and contribute to the company’s growth, making the position both dynamic and highly impactful.

What are the key skills and qualifications needed to thrive in the Vice President Client Operations position, and why are they important?

To thrive as a Vice President Client Operations, you need extensive experience in client relationship management, operational strategy, and team leadership, often backed by a relevant business degree and a proven track record in operations or account management. Familiarity with CRM platforms, workflow automation tools, data analytics software, and occasionally certifications like PMP or Six Sigma are advantageous. Strong interpersonal skills, problem-solving abilities, and executive-level communication make candidates stand out in this leadership role. These qualifications are vital to effectively drive client satisfaction, streamline operations, and lead large teams in achieving organizational goals.

What are the most commonly searched types of Client Operations jobs in Raleigh, NC? The most popular types of Client Operations jobs in Raleigh, NC are:
What job categories do people searching Vice President Client Operations jobs in Raleigh, NC look for? The top searched job categories for Vice President Client Operations jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Vice President Client Operations jobs? Cities near Raleigh, NC with the most Vice President Client Operations job openings:
Vice President Client Operations jobs near you
Vice President, Client Success

Vice President, Client Success

Well

Chapel Hill, NC • On-site, Remote

$220K - $250K/yr

Full-time

Posted 21 days ago

Job description

Description
Company:Well is a healthcare innovation company with the heart of a services organization and the DNA of a SaaS platform. Our Dynamic Engagement System transforms workforce health by uniting AI, human guidance, and proven behavioral science to reduce costs, improve outcomes, and create resilient, thriving workforces. We partner with the world's largest, most sophisticated employers and the consultants who advise them. We're a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees. We promote an employee- and member-centric culture with generous benefits, which you can learn more about here: https://www.well.co/careers.
Position Title: Vice President, Client Success
Reporting to: Chief Operating Officer
Location:Preference for Chapel Hill, NC but will consider Boston, MA or New York, NY
Compensation: $220,000-$250,000, depending on qualifications, plus bonus potential and benefits
Summary:
Well is seeking a visionary VP, Client Success to architect and lead our post-sales organization. Reporting to the COO, you will be responsible for the health, retention, and growth of Well's entire enterprise book of business. You will lead a high-performing team of Directors and Managers, ensuring our world-class platform and insights translate into tangible ROI and clinical outcomes for our clients.
Key Responsibilities:
  • Departmental Leadership: Build, scale, and mentor a multi-tiered services team, fostering a culture of strategic consulting and employee-centric growth.
  • Strategic Retention & Renewal: Accountable for the overall renewal strategy and retention targets across the enterprise.
  • Executive Stewardship: Act as the ultimate escalation point and strategic advisor for C-level stakeholders at Well's largest and most complex clients.
  • Performance Metrics: Define and oversee the preparation of insights and delivery of reporting regarding activation, engagement, health and cost outcomes on a regular basis.
  • Operational Delivery: Partner with the SVP, Operations to ensure client requirements are captured efficiently and smooth operational delivery for client programs and milestones.
  • Cross-Functional Optimization: Partner with Sales, Product, and Clinical leaders to ensure the "voice of the customer" directly influences the product roadmap and implementation efficacy while also collaborating cross-functionally to deliver on client expectations and contractual commitments.
  • Growth Strategy: Collaborate with the Growth team to identify expansion opportunities within existing accounts, increasing Well's total footprint and value proposition.

Requirements
  • 15+ years of experience in healthcare benefits, digital health, or management consulting, with at least 5-7 years in a senior leadership role overseeing a department.
  • Proven track record of managing and expanding relationships with Fortune 500 executives and benefits consultants.
  • Demonstrated ability to build and scale services organizations within a fast-paced, "change-oriented" startup or growth-stage environment.
  • Entrepreneurial approach to problem-solving, with the ability to anticipate market shifts and adapt the client success model accordingly.
  • Deeply data-driven with the ability to translate complex health engagement metrics into compelling financial and clinical value stories.
  • Willingness to travel (estimated 10-20%)

Apply