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Vice President Call Center Jobs in Decatur, AL (NOW HIRING)

Sport Clips - Support Center

Regional Coach

Athens, AL · On-site

$13.75 - $18/hr

Participate in Coach Call with other Coaches. * Work with Coaches in their purview to create an ... Support and work with VP of Career Opportunities and Team, Events Team, and Training and Operations ...

Sportsclips

Regional Coach

Athens, AL · On-site

$14 - $18.25/hr

Participate in Coach Call with other Coaches. * Work with Coaches in their purview to create an ... Support and work with VP of Career Opportunities and Team, Events Team, and Training and Operations ...

Sport Clips

Regional Coach

Athens, AL · On-site

$13.75 - $18/hr

Participate in Coach Call with other Coaches. * Work with Coaches in their purview to create an ... Support and work with VP of Career Opportunities and Team, Events Team, and Training and Operations ...

MDM Search

Pediatrics Physician

Athens, AL

$210K - $260K/yr

The schedule is Monday to Friday, 8am to 5pm with no call, with a possible rotation of Saturdays ... Michael Ryan VP of Recruitment & Operations

Rent-A-Center

Account Manager

Decatur, AL · On-site

$15 - $15.30/hr

... Vice Presidents were promoted from within and started in the Account Manager position.This dynamic ... A-Center is an equal opportunity employer committed to ensure that all employment decisions are ...

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Vice President Call Center information

See Decatur, AL salary details

$40.8K

$147.7K

$260.1K

How much do vice president call center jobs pay per year?

As of Jun 4, 2026, the average yearly pay for vice president call center in Decatur, AL is $147,679.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,800.00 and $178,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Vice President of a Call Center, and why are they important?

To thrive as a Vice President of a Call Center, you need extensive experience in customer service management, strategic planning, and a relevant bachelor's or master's degree. Familiarity with CRM platforms, workforce management systems, and industry-standard analytics tools is crucial, along with certifications like Six Sigma or PMP being advantageous. Strong leadership, communication, and problem-solving skills help drive team performance and foster a customer-centric culture. These competencies are vital for effectively leading large teams, optimizing operations, and achieving organizational goals in a dynamic call center environment.

What are the main challenges a Vice President of a Call Center typically faces, and how can they address them?

A Vice President of a Call Center often encounters challenges such as balancing high service quality with operational efficiency, managing large teams across multiple locations, and adapting to evolving customer expectations and technology. Addressing these requires strong leadership, effective communication, and a data-driven approach to monitor key performance indicators and implement process improvements. Successful VPs prioritize employee engagement and foster a culture of continuous development, while collaborating closely with IT, HR, and other departments to ensure seamless operations and innovation.

What does a Vice President of a Call Center do?

A Vice President of a Call Center oversees the strategic direction and daily operations of the call center. They are responsible for setting performance goals, managing budgets, ensuring high customer satisfaction, and leading large teams of managers and agents. The VP develops policies, implements new technologies, and collaborates with other executives to align the call center with the company’s overall objectives. They also analyze performance metrics and continuously seek ways to improve efficiency and service quality.

What is the difference between Vice President Call Center vs Call Center Director?

AspectVice President Call CenterCall Center Director
ResponsibilitiesStrategic planning, executive leadership, overall call center performanceOperational management, team oversight, daily call center activities
Required CredentialsBachelor's/Master's degree, leadership experience, industry knowledgeBachelor's degree, call center management experience
Work EnvironmentExecutive offices, cross-department collaborationCall center floor, team management

The Vice President Call Center focuses on strategic leadership and high-level decision-making, while the Call Center Director handles daily operations and team management. Both roles require industry experience and leadership skills, but the VP role is more focused on long-term planning and organizational goals.

What are the most commonly searched types of Call Center jobs in Decatur, AL? The most popular types of Call Center jobs in Decatur, AL are:
What job categories do people searching Vice President Call Center jobs in Decatur, AL look for? The top searched job categories for Vice President Call Center jobs in Decatur, AL are:
Vice President Call Center jobs near you
Financial Manager - Self Perform Operations

Financial Manager - Self Perform Operations

Turner Construction

Huntsville, AL • On-site

$88K - $115K/yr

Other

Posted 26 days ago

Turner Construction rating

7.4

Company rating: 7.4 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

35th of 77 rated construction

Job description

Position Description: Manage finance, accounting, and cost departments and liaise with Turner's Self Perform Operations profit center projects. Manage profit center financial reporting and risk management ensure adherence to company policies and procedures and generally accepted accounting principles.

Reports to: Senior Financial Manager, Operational Finance or VP, Regional Controller

Essential Duties & Responsibilities:

  • Create supportive environment to develop high performing team, provide professional development opportunities and engage in coaching and mentoring.
  • Lead finance and other team members, provide timely performance feedback and contribute to performance appraisals.
  • Develop and deliver training to staff on department processes.
  • Provide financial and business decision leadership for core business activities and new opportunities.
  • Work closely with profit center executive team as advisor and highly valued partner. Collaborate with general manager on execution of business strategies, provide support for key business decisions. Participate in EVP strategy and operating meetings.
  • Collaborate with leadership team on development and preparation of annual profit plan and forecasting reports.
  • Develop, analyze and present periodic financial statements and reports for profit center.
  • Improve systems, processes and procedures to effectively support profit center, leaders and finance.
  • Lead cash management and profit enhancement initiatives.
  • Ensure bonding and insurance is obtained and maintained.
  • Assist Tax department with local municipality tax issues.
  • Oversee billing issuance, collection and overdue receivables.
  • Manage financial compliance to ensure standards of compliance with external requirements and internal company policies.
  • Drive focus on financial risk management, support development of policies/procedures, ensure clear and concise communication of standards.
  • Active involvement in community and industry.
  • Other activities, duties, and responsibilities as assigned.

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What Turner Construction employees say

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About Turner Construction

Sourced by ZipRecruiter

Turner Construction, headquartered in New York, NY, US, is a recognized leader in the construction industry. It was established in 1902 and has since curved its niche as one of the most reputable construction firms. Turner Construction provides a broad range of services like general contracting, construction management, design-build, and consulting. Devoted to environment-friendly building practices, it is considered a pioneer in green building and sustainability efforts. Their top-tier projects include Madison Square Garden, Yankee Stadium, and the United Nations Secretariat Building in New York City. The company's mission is to deliver an exceptional product by relentless commitment to their core principles – teamwork, integrity, commitment, and community.

Industry

Construction

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1902

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