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Vice President Call Center Jobs in Decatur, AL (NOW HIRING)

Rent-A-Center

Account Manager

Decatur, AL

$15 - $15.30/hr

... Vice Presidents were promoted from within and started in the Account Manager position.This dynamic ... A-Center is an equal opportunity employer committed to ensure that all employment decisions are ...

Rent-A-Center

Account Manager

Decatur, AL · On-site

$15 - $15.30/hr

... Regional Vice Presidents were promoted from within and started in the Account Manager position ... A-Center is an equal opportunity employer committed to ensure that all employment decisions are ...

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All JobsVice President Call Center JobsVice President Call Center Jobs in Decatur, AL

Vice President Call Center information

See Decatur, AL salary details

$40.8K

$147.7K

$260.1K

How much do vice president call center jobs pay per year?

As of Jun 9, 2026, the average yearly pay for vice president call center in Decatur, AL is $147,679.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,800.00 and $178,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Vice President of a Call Center, and why are they important?

To thrive as a Vice President of a Call Center, you need extensive experience in customer service management, strategic planning, and a relevant bachelor's or master's degree. Familiarity with CRM platforms, workforce management systems, and industry-standard analytics tools is crucial, along with certifications like Six Sigma or PMP being advantageous. Strong leadership, communication, and problem-solving skills help drive team performance and foster a customer-centric culture. These competencies are vital for effectively leading large teams, optimizing operations, and achieving organizational goals in a dynamic call center environment.

What does a Vice President of a Call Center do?

A Vice President of a Call Center oversees the strategic direction and daily operations of the call center. They are responsible for setting performance goals, managing budgets, ensuring high customer satisfaction, and leading large teams of managers and agents. The VP develops policies, implements new technologies, and collaborates with other executives to align the call center with the company’s overall objectives. They also analyze performance metrics and continuously seek ways to improve efficiency and service quality.

What are the main challenges a Vice President of a Call Center typically faces, and how can they address them?

A Vice President of a Call Center often encounters challenges such as balancing high service quality with operational efficiency, managing large teams across multiple locations, and adapting to evolving customer expectations and technology. Addressing these requires strong leadership, effective communication, and a data-driven approach to monitor key performance indicators and implement process improvements. Successful VPs prioritize employee engagement and foster a culture of continuous development, while collaborating closely with IT, HR, and other departments to ensure seamless operations and innovation.

What is the difference between Vice President Call Center vs Call Center Director?

AspectVice President Call CenterCall Center Director
ResponsibilitiesStrategic planning, executive leadership, overall call center performanceOperational management, team oversight, daily call center activities
Required CredentialsBachelor's/Master's degree, leadership experience, industry knowledgeBachelor's degree, call center management experience
Work EnvironmentExecutive offices, cross-department collaborationCall center floor, team management

The Vice President Call Center focuses on strategic leadership and high-level decision-making, while the Call Center Director handles daily operations and team management. Both roles require industry experience and leadership skills, but the VP role is more focused on long-term planning and organizational goals.

What are the most commonly searched types of Call Center jobs in Decatur, AL? The most popular types of Call Center jobs in Decatur, AL are:
What job categories do people searching Vice President Call Center jobs in Decatur, AL look for? The top searched job categories for Vice President Call Center jobs in Decatur, AL are:
Vice President Call Center jobs near you

Account Manager

Rent-A-Center

Decatur, AL

$15 - $15.30/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

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Interested in a minimum starting hourly rate of $15.00 per hour- $15.30 per hour ?

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Position Summary

If you're looking for a career with unmatched earning potential you've come to the right place, 99% of our Store Managers, District Managers and Regional Vice Presidents were promoted from within and started in the Account Manager position.This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and pickups, maintaining store standards, and conducting early-stage collections. This role supports sales growth and account health by building strong customer relationships while adhering to the RAC mission statement and core values.

Key Responsibilities

Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships

Conduct early-stage collections (1-6 days past due) and meet daily/weekly collection standards

Maintain account health and secure payment commitments utilizing account management tools

Complete assigned routes for deliveries, pickups, and account follow-ups

Deliver white-glove customer service in-store, over the phone, and in customers' homes

Contribute to sales growth and generate new rental agreements

Safely transport, install, and handle merchandise

Maintain showroom standards and company vehicles

Adhere to all company safety and operational guidelines

Qualifications

High school diploma or equivalent

At least 18 years of age

Valid driver's license with good driving record

Strong communication and customer service skills

Physical Requirements

Ability to lift and move heavy merchandise

Ability to drive a box truck

Standing and driving for extended periods of time

Schedule & Work Environment

Full-time, Monday-Saturday

Sundays off plus one weekday off

Physically active role requiring lifting, bending, and standing

Benefits

Rapid growth and advancement opportunities

Weekly pay

Paid time off

Medical, dental, vision, life & disability insurance

Industry leading 401(k) with company match

Flexible Spending & Health Savings Accounts

Supplemental and voluntary insurance options

Equal Opportunity Employer

Rent-A-Center is an equal opportunity employer committed to ensure that all employment decisions are made on a non- discriminatory basis, and without regard to actual or perceived race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national origin, ancestry, physical or mental disability, genetic information (including testing and characteristics), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity, transgender, and gender expression), age, sexual orientation, citizenship status, veteran status, uniformed servicemember status, or any other consideration protected by federal, state or local law.

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