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Overnight Call Center Jobs in Decatur, AL (NOW HIRING)

The Orthopaedic Center

Call Center Specialist

Huntsville, AL · On-site

$16.50 - $20.75/hr

Answer a high volume of incoming phone calls to the call center in a timely manner * Direct calls appropriately by transferring and or taking detailed messages * Schedule appointments according to ...

prometric

Test Center Administrator (FT)

Huntsville, AL · On-site

$13 - $15.75/hr

No inventory, stocking, floor moves or overnight shifts! * Paid training * Sick time prorated based ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Huntsville, AL · On-site

$13 - $15.75/hr

No inventory, stocking, floor moves or overnight shifts! * Paid training * Sick time prorated based ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Huntsville, AL · On-site

$13 - $15.75/hr

No inventory, stocking, floor moves or overnight shifts! * Paid training * Sick time prorated based ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Huntsville, AL

$13 - $15.75/hr

No inventory, stocking, floor moves or overnight shifts! * Paid training * Sick time prorated based ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Huntsville, AL · On-site

$13 - $15.75/hr

No inventory, stocking, floor moves or overnight shifts! * Paid training * Sick time prorated based ... Minimum of one year of customer service experience required, in person (call center, retail ...

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How much do overnight call center jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for overnight call center in Decatur, AL is $16.79, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.03 per hour, depending on experience, location, and employer.

What Are Overnight Call Center Jobs?

Overnight call center jobs are customer support or IT support jobs. Many facilities, such as hospitals, police stations, and other public buildings remain open 24 hours a day and may need technical support at any time. Similarly, some services, such as credit card and banking services must be able to address customer issues, such as lost or stolen cards or identity theft at any time day or night. At an overnight call center, your duties are to answer inbound telephone calls on the night shift and troubleshoot customer or user issues.

What are the key skills and qualifications needed to thrive as an Overnight Call Center Representative, and why are they important?

To thrive as an Overnight Call Center Representative, you need excellent verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is often required. Strong stress management, patience, and the ability to work independently are key soft skills for excelling during non-traditional hours. These skills ensure effective customer support, accurate information handling, and reliable service when supervision may be limited.

What are some unique challenges faced by employees in an overnight call center role, and how can they be managed?

Overnight call center employees often face challenges such as maintaining focus during late hours, managing fatigue, and adapting to a reversed sleep schedule. To overcome these, it's important to establish a consistent sleep routine, use strategies to stay alert during shifts (like taking short breaks and staying hydrated), and communicate regularly with team members for support. Many organizations also provide wellness resources and opportunities for overnight staff to connect and debrief, which helps foster a collaborative and supportive environment.

What is the difference between Overnight Call Center vs Customer Service Representative?

AspectOvernight Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, 10 PM to 6 AMDaytime or flexible hours, generally 8 AM to 6 PM
Work EnvironmentCall centers, often in a shared office settingOffice, retail, or remote settings
Required SkillsCommunication, patience, problem-solvingCommunication, problem-solving, customer interaction skills
Industry UsageCustomer support, technical support, salesCustomer support, sales, administrative roles

While both roles involve customer interaction, an Overnight Call Center primarily operates during nighttime hours in a call center environment, focusing on support or sales. Customer Service Representatives typically work during daytime hours and may work in various settings. The roles share similar skills but differ mainly in work hours and environment.

More about Overnight Call Center jobs
What are the most commonly searched types of Call Center jobs in Decatur, AL? The most popular types of Call Center jobs in Decatur, AL are:
What are popular job titles related to Overnight Call Center jobs in Decatur, AL? For Overnight Call Center jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Overnight Call Center jobs in Decatur, AL look for? The top searched job categories for Overnight Call Center jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Overnight Call Center jobs? Cities near Decatur, AL with the most Overnight Call Center job openings:
Overnight Call Center jobs near you
Call Center Specialist

Call Center Specialist

The Orthopaedic Center

Huntsville, AL • On-site

$16 - $20/hr

Other

Posted 4 days ago

Job description

Call Center Specialist

Job Category: Support Services Requisition Number: CALLC002189

Posted: March 13, 2026

Location: Huntsville, AL 35801, USA

Job Details

Primary Responsibilities/Requirements:

  • Answer a high volume of incoming phone calls to the call center in a timely manner
  • Direct calls appropriately by transferring and or taking detailed messages
  • Schedule appointments according to physician profiles
  • Some insurance/billing experience, however not a requirement
  • Ability to communicate professionally, both oral and written for clear, legible messages
  • Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming callers
  • Assist with any other task assigned

Must also possess:

  • Ability to work under pressure in fast-paced environments
  • Outstanding organizational, verbal and writing skills
  • Independent and highly motivated
  • Initiative and self-discipline
  • Proven positive, "teamwork" attitude in work history
  • Genuine desire to assist and help others
  • Expertise in customer service
  • Strong communications, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Adaptability and flexibility
  • Troubleshooting skills, find solutions to issues and address concerns
  • Computer literacy
  • Comprehensive knowledge of company, services, medical terminology and scheduling preferences

Physical Demands:

  • Must be able to use arms, hands, and fingers skillfully
  • Position requires prolonged sitting (90% of day).
  • Must be agile and able to work efficiently in space limited areas
  • Position requires the use of office equipment such as computer terminals, telephones, faxes, or copiers
  • Consistently work at a productive pace
  • Must readily adapt to frequent schedule changes
Qualifications

Experience:

Preferred: 1 year: Customer service experience preferred.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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