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Overnight Call Center Jobs in Decatur, AL (NOW HIRING)

Pae

Disclosure Representative

Huntsville, AL · On-site

Amentum is seeking a Disclosure Representative for a USSPACECOM J2 program in Huntsville, AL. *Contingent* Duties: * Prepares, reviews, and tracks foreign disclosure requests through the Foreign ...

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All JobsCall Center JobsOvernight Call Center JobsOvernight Call Center Jobs in Decatur, AL

Overnight Call Center information

See Decatur, AL salary details

$10

$16

$23

How much do overnight call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for overnight call center in Decatur, AL is $16.79, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.03 per hour, depending on experience, location, and employer.

What is an overnight call center job?

Overnight call center jobs are customer support or IT support jobs. Many facilities, such as hospitals, police stations, and other public buildings remain open 24 hours a day and may need technical support at any time. Similarly, some services, such as credit card and banking services must be able to address customer issues, such as lost or stolen cards or identity theft at any time day or night. At an overnight call center, your duties are to answer inbound telephone calls on the night shift and troubleshoot customer or user issues.

What is an overnight call center job?

Overnight call center jobs involve working late night or early morning shifts to provide customer service, technical support, or emergency assistance outside of regular business hours. Employees in these roles answer calls, resolve issues, and often handle inquiries from customers in different time zones. These positions may require strong communication skills, patience, and the ability to stay alert during nontraditional work hours. Overnight call center jobs can be found in industries like healthcare, telecommunications, and finance. Some positions may offer remote or hybrid work options.

What are some unique challenges faced by employees in an overnight call center role, and how can they be managed?

Overnight call center employees often face challenges such as maintaining focus during late hours, managing fatigue, and adapting to a reversed sleep schedule. To overcome these, it's important to establish a consistent sleep routine, use strategies to stay alert during shifts (like taking short breaks and staying hydrated), and communicate regularly with team members for support. Many organizations also provide wellness resources and opportunities for overnight staff to connect and debrief, which helps foster a collaborative and supportive environment.

What is the difference between Overnight Call Center vs Customer Service Representative?

AspectOvernight Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, 10 PM to 6 AMDaytime or flexible hours, generally 8 AM to 6 PM
Work EnvironmentCall centers, often in a shared office settingOffice, retail, or remote settings
Required SkillsCommunication, patience, problem-solvingCommunication, problem-solving, customer interaction skills
Industry UsageCustomer support, technical support, salesCustomer support, sales, administrative roles

While both roles involve customer interaction, an Overnight Call Center primarily operates during nighttime hours in a call center environment, focusing on support or sales. Customer Service Representatives typically work during daytime hours and may work in various settings. The roles share similar skills but differ mainly in work hours and environment.

More about Overnight Call Center jobs

What are the most commonly searched types of Call Center jobs in Decatur, AL?

The most popular types of Call Center jobs in Decatur, AL are:

What job categories do people searching Overnight Call Center jobs in Decatur, AL look for?

The top searched job categories for Overnight Call Center jobs in Decatur, AL are:

What cities near Decatur, AL are hiring for Overnight Call Center jobs?

Cities near Decatur, AL with the most Overnight Call Center job openings:

Overnight Call Center jobs near you
Infographic showing various Overnight Call Center job openings in Decatur, AL as of August 2026, with employment types broken down into 2% As Needed, 72% Full Time, 23% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,321 per year, or $16 per hour.

Pre Cert Rep - CBO2

Huntsville Hospital Health System

Arab, AL

$14.50 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Huntsville Hospital Health System rating

6.2

Company rating: 6.2 out of 10

Based on 209 frontline employees who took The Breakroom Quiz

698th of 898 rated healthcare providers

Job description

The following statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements, which may be inherent in the position.

 

Position Summary:  A Precert Rep is placed inside a high volume Call Center to schedule and pre-authorize diagnostic testing.  Their daily routine varies depending on the needs of the department. They ensure that imaging procedures are scheduled correctly and are authorized in accordance with payer requirements to support timely patient care, reduce denials, and maintain compliance with hospital and insurance guidelines.

Primary Responsibilities:

·         Schedules patients at physician request for diagnostic services

·         Verifies insurance coverage for services as well as whether a pre-auth is required – obtaining the pre-auth as needed

·         Communicates  appointment information and preparation instructions  to patients

·         Communicates with referring providers to ensure all clinical documentation needed is available at  time of appointment

·         Maintains requested statistics, clinical documentation,  and reports


This position requires, at minimum, a high school diploma or GED. Prior experience in the healthcare environment and/or customer service is preferred.   A working knowledge of computers and systems to include Microsoft Word, Excel, and Outlook are necessary.  This position requires the ability to communicate in a pleasant, professional, concise, and caring manner. It also requires critical thinking and problem solving to ensure the best care possible for our patients.


Highlights of our hospitals

Huntsville Hospital was recently named Best Regional Hospital and #2 in Alabama by U.S. News & World Report. With 971 beds, a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU, and the largest Emergency Department and Level 1 Trauma Center in the state with our own specialized Red Shirt Trauma Program, there are many opportunities to apply your knowledge and skills. We are a certified Primary Stroke Center and named "One of the Top 100 Hospitals in the Nation with Great Heart Programs." From six cath labs and four EP labs to multiple medical and step-down units, you can continually grow your skillset! We offer a training center on campus for continuing education, Shared Governance Program, Clinical Ladder for professional development, The Daisy Award, and if  you are a new grad, a Nurse Residency Program to help you transition from student to professional nurse. We care about you and your well-being by offering an excellent benefits package, childcare, health and wellness programs, an onsite employee pharmacy, a free health clinic, tuition assistance, and much more. We are committed to creating a diverse environment and proud to be an equal opportunity employer. We are a partner to the U.S. Army’s Partnership for Your Success (PaYS) program. 
Ask us about incentives and additional opportunities.

Huntsville Hospital Benefits:

We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!

 Learn more about Huntsville Hospital Health System:

  • Careers: https://careers.hhsys.org/careers-home
  • Benefits: https://careers.hhsys.org/us/en/benefits
  • Education & Professional Development: https://www.huntsvillehospital.org/education
  • Life In Huntsville: https://www.huntsvillehospital.org/about-huntsville-al

What Huntsville Hospital Health System employees say

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