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Overnight Call Center Jobs in Decatur, AL (NOW HIRING)

Campbell's

Market Development Lead

Huntsville, AL · On-site

$67K - $96K/yr

If in WHQ - free access to the fitness center. Access to on-site day care (operated by Bright ... Support call coverage, coordinateinventoryandlogisticsneeds, evaluate competition and shopper ...

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Overnight Call Center information

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$10

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$23

How much do overnight call center jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for overnight call center in Decatur, AL is $16.79, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.03 per hour, depending on experience, location, and employer.

What Are Overnight Call Center Jobs?

Overnight call center jobs are customer support or IT support jobs. Many facilities, such as hospitals, police stations, and other public buildings remain open 24 hours a day and may need technical support at any time. Similarly, some services, such as credit card and banking services must be able to address customer issues, such as lost or stolen cards or identity theft at any time day or night. At an overnight call center, your duties are to answer inbound telephone calls on the night shift and troubleshoot customer or user issues.

What are the key skills and qualifications needed to thrive as an Overnight Call Center Representative, and why are they important?

To thrive as an Overnight Call Center Representative, you need excellent verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is often required. Strong stress management, patience, and the ability to work independently are key soft skills for excelling during non-traditional hours. These skills ensure effective customer support, accurate information handling, and reliable service when supervision may be limited.

What are some unique challenges faced by employees in an overnight call center role, and how can they be managed?

Overnight call center employees often face challenges such as maintaining focus during late hours, managing fatigue, and adapting to a reversed sleep schedule. To overcome these, it's important to establish a consistent sleep routine, use strategies to stay alert during shifts (like taking short breaks and staying hydrated), and communicate regularly with team members for support. Many organizations also provide wellness resources and opportunities for overnight staff to connect and debrief, which helps foster a collaborative and supportive environment.

What is the difference between Overnight Call Center vs Customer Service Representative?

AspectOvernight Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, 10 PM to 6 AMDaytime or flexible hours, generally 8 AM to 6 PM
Work EnvironmentCall centers, often in a shared office settingOffice, retail, or remote settings
Required SkillsCommunication, patience, problem-solvingCommunication, problem-solving, customer interaction skills
Industry UsageCustomer support, technical support, salesCustomer support, sales, administrative roles

While both roles involve customer interaction, an Overnight Call Center primarily operates during nighttime hours in a call center environment, focusing on support or sales. Customer Service Representatives typically work during daytime hours and may work in various settings. The roles share similar skills but differ mainly in work hours and environment.

More about Overnight Call Center jobs
What are the most commonly searched types of Call Center jobs in Decatur, AL? The most popular types of Call Center jobs in Decatur, AL are:
What are popular job titles related to Overnight Call Center jobs in Decatur, AL? For Overnight Call Center jobs in Decatur, AL, the most frequently searched job titles are:
What job categories do people searching Overnight Call Center jobs in Decatur, AL look for? The top searched job categories for Overnight Call Center jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Overnight Call Center jobs? Cities near Decatur, AL with the most Overnight Call Center job openings:
Overnight Call Center jobs near you

Assistant Store Manager 2770

Great Plains Specialty Finance Inc

Madison, AL • On-site

Full-time

Posted 19 days ago

Job description

Job Description:

General Function / Summary:

As a financial services leader, we strive to make a difference in our customers' lives & the communities we serve.Our Assistant Store Managers are a front-line brand ambassador representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies.Our Assistant Store Managers embody the company's identity in behavior, values, and ethics in support of our mission.The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.

Essential Duties:

  • Serve and educate customers on the product portfolio by presenting all options for products and/ or services to customers that meet their needs.

  • Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.

  • Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.

  • Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.

  • Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued.

  • Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.

  • Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.

  • Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.

  • Perform customer verifications to validate information presented.

  • Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.

  • Comply with federal and state regulations and Company policies and procedures.

  • Complete compliance trainings and quarterly I Agree timely.

  • Other duties as assigned.

    Minimum Education and Experience Required:

    • High school diploma, GED, or equivalent experience

    • 1+ year(s) of experience with sales, customer service, and/or cash handling preferred

    • Strong customer service, active listening, and verbal and written communication skills

    • Proficient in Microsoft Office programs

    • Ability to multitask, prioritize, and work in an autonomous environment

    • Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver's License and valid Automobile Insurance while employed by the company

    • Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

      Physical Demands:

      • Call center/retail/office environment

      • Extensive cash handling

      • Extended phone usage

      • Long periods of standing

      • Extended viewing of computer screens and typing

      • Must be able to lift up to 50lbs, with or without reasonable accommodations

      Travel / Attendance:

      • Must be able to travel to all stores within the assigned district with personal vehicle

      • May be asked to travel to neighboring districts

      • May require overnight travel

      • Must work assigned shifts as scheduled

      Why Choose CNG Holdings, Inc.

      CNG Holdings Inc. (CNG) is headquartered in Cincinnati, Ohio, and is a respected leader in the financial services industry. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers' financial situations, thereby filling a need and delivering value to our customers.

      Our missionis to help and to educate our customers, while building and nurturing long-term relationships. We strive to make a difference in our customers' lives and the communities we serve.

      Our visionis to deliver innovative financial solutions that better fulfill our customers' unique financial needs so that they can build a better future for themselves and their families.

      CNG Holdings, Inc., associates and its brands are expected to create, deliver, and embrace our core values. These values ultimately define how we treat each other and our customers. We are inclusive, transparent, accountable and focused!

      Commitment to Diversity:

      We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

      This posting is intended to describe the general nature of the work anticipated to be performed and is not a comprehensive list of all responsibilities, duties and skills required for the position.

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