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$39K

$64.7K

$69.5K

How much do veterans service representative vsr jobs pay per year?

As of Aug 16, 2026, the average yearly pay for veterans service representative vsr in the United States is $64,668.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $69,000.00 per year, depending on experience, location, and employer.

How does a Veterans Service Representative (VSR) typically collaborate with other departments within the VA to process claims efficiently?

Veterans Service Representatives frequently work closely with colleagues in medical, legal, and administrative departments to gather the necessary documentation and evidence for claims. Collaboration often involves regular meetings, case reviews, and coordinated communication to ensure that all information is accurate and up-to-date. This teamwork helps streamline the claims process, reduces errors, and ensures that veterans receive timely decisions. Building strong relationships with these departments is essential for VSRs to effectively advocate for veterans and navigate complex cases.

What is the difference between Veterans Service Representative Vsr vs Claims Specialist?

AspectVeterans Service Representative VsrClaims Specialist
Required credentialsHigh school diploma, VA certificationHigh school diploma, insurance or claims processing training
Work environmentVeterans Affairs offices, community outreachInsurance companies, government agencies
Employer and industry usageVeterans Affairs, governmentInsurance, government, private sector
Common search intentAssistance for veterans, benefits claimsProcessing insurance claims, benefits evaluation

Veterans Service Representatives (VSRs) primarily assist veterans with benefits claims and navigate VA services, often working directly with veterans in government offices. Claims Specialists focus on evaluating and processing insurance or benefits claims, typically within insurance companies or government agencies. While both roles involve benefits and claims, VSRs are more veteran-focused and work within the VA system, whereas Claims Specialists handle a broader range of claims in various organizations.

What is a Veterans Service Representative (VSR)?

A Veterans Service Representative (VSR) is a professional who works for the Department of Veterans Affairs (VA) or similar organizations to help veterans and their families access benefits and services. VSRs review claims for benefits, gather and evaluate evidence, and communicate with veterans to ensure their needs are met. They play a critical role in guiding veterans through the often complex process of filing for disability, pension, education, and other VA benefits. Their work ensures that veterans receive the support they are entitled to after their service.

How hard is it to become a Veterans Service Representative Vsr?

Becoming a Veterans Service Representative (VSR) typically requires a high school diploma or equivalent, with some positions preferring post-secondary education or experience in social work, administration, or related fields. Candidates often need to pass written exams, complete training programs, and obtain relevant certifications, which can vary by agency. The role involves understanding veterans' benefits and policies, requiring strong communication and organizational skills.

What are the key skills and qualifications needed to thrive as a Veterans Service Representative (VSR), and why are they important?

To thrive as a Veterans Service Representative (VSR), you need a thorough understanding of federal veterans’ benefit programs, strong analytical skills, and typically a bachelor’s degree or relevant experience. Proficiency with case management systems, government databases, and familiarity with VA claims processing tools is essential. Excellent communication, attention to detail, and empathy are crucial soft skills for effectively assisting veterans and their families. These skills ensure accurate claims evaluation, compassionate service, and efficient support for those seeking veterans’ benefits.

What cities are hiring for Veterans Service Representative Vsr jobs?

Cities with the most Veterans Service Representative Vsr job openings:

What states have the most Veterans Service Representative Vsr jobs?

States with the most job openings for Veterans Service Representative Vsr jobs include:

What job categories do people searching Veterans Service Representative Vsr jobs look for?

The top searched job categories for Veterans Service Representative Vsr jobs are:

Veterans Service Representative Vsr jobs near you
Infographic showing various Veterans Service Representative Vsr job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 9% Part Time, 6% Temporary, and 6% Contract. Highlights an 94% In-person, 3% Hybrid, and 3% Remote job distribution, with an average salary of $64,668 per year, or $31.1 per hour.

Veteran Services Representative

New England Center and Home for Veterans

Boston, MA

$22/hr

Full-time

Re-posted 8 days ago

Job description

Position Title: Veteran Services Representative- Overnight

Department: Operations

Exemption: Non-Exempt

Supervisor: Director, Operations and Shift Supervisor

Pay Rate: $22/hour

Schedule 1: Saturday & Sunday: 7am-7pm, Monday & Tuesday: 3pm-11pmSchedule 2: Tuesday & Friday: 11pm-7am, Saturday & Sunday: 7pm-7am

Job Summary:

Veteran Services Representatives (VSR) contribute to the day-to-day operations of the Center by following policies and procedures; providing customer service to Veterans and staff; ensuring safety and security of facility, residents, and staff. VSR’s are responsible for documenting, reporting, and notifying as related to daily operations. Other duties may include food service, food handling or delivery, basic repair / maintenance of the facility, driving, and cleaning. This position is considered Essential Personnel and may be required to work during times of inclement weather and emergencies.

Primary Responsibilities:

  • Enforce Center policies and regulations uniformly

  • Ensure a safe, secure environment which allows for the privacy, dignity and well-being of Veteran residents.

  • Serve as point of contact for Veteran complaints and make corrective action recommendations to the shift coordinator.

  • Greet guests, staff and Veterans as they enter the building in a polite, professional manner.

  • Attend to the needs of all those who frequent or telephone the Center.

  • Provide support to volunteer and donor events.

  • Assist the Shift Supervisor for medical, fire or police emergencies.

  • Enforce all safety regulations and initiate the immediate rectifying of any safety hazards.

  • Document incidents and events, and provide emergent mediation/de-escalation as required.

  • Perform building patrols as well as perimeter tours.

  • Assume duties of on-site supervisor in the absence of a more senior staff member.

  • Staff the various access points as required, including controlling access and checking ID badges.

  • Report any safety or security problems immediately to the Shift Supervisor and follow-up with the required reports.

  • Assist in the training of new staff.

  • Properly record administrative paperwork and ensuring the highest standard of Veteran confidentiality is maintained.

  • Other duties as assigned.

Job Duties may include:

  • Responsible for the smooth operation of the Center functions, equipment and facility.

  • Driving of company vehicle to transport employees and Veterans, as needed.

  • Assist in all emergency situations.

  • General use of tools and equipment.

  • General cleaning or other tasks as needed.

Education/Preferred Experience:

  • High School diploma or GED equivalent required

  • Valid Massachusetts Driver’s License, strongly preferred

  • Serve-Safe experience preferred

  • CPR / First Aid Certification preferred

Essential Functions:

  • Must be committed to a strong customer service philosophy.

  • Must be able to move and lift 50 lbs.

  • Must be able to stand for extended periods of time

  • Must be able navigate 9 flights of stairs

  • Must be able to bend and squat

  • Must be able to operate a combination Nextel radio and cellular telephone.

Other skills/experience necessary:

  • Demonstrate excellent interpersonal skills needed to interact with all levels of internal personnel and external entities, including management, visitors and Veterans.

  • Must be a self-motivated individual with the ability to function in a complex environment with limited supervision and direction.

  • Must be able to handle multiple, complex tasks and priorities.

  • Must have strong analytical and investigative skills and be able to resolve Veteran conflicts.

  • Must have basic computer skills, in order to learn the Veteran database, record keeping, email and word processing.

  • Must be a dedicated team player and comfortable working in an open, highly collaborative, diverse environment.

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