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Veteran Service Officer Jobs (NOW HIRING)

Hope Bank

Service Officer

Irvine, CA

$24 - $30.50/hr

The Branch Service Officer is responsible for ensuring the efficient day-to-day operations of the ... veteran status or any other basis protected by federal, state, or local law.

Bank of Hope

Service Officer

Torrance, CA · On-site

$24 - $30.50/hr

Customer Service & Problem Resolution: * Deliver an exceptional customer experience by assisting ... status, veteran status or any other basis protected by federal, state, or local law. Equal ...

Hope Bank

Service Officer

Torrance, CA

$24 - $30.50/hr

Customer Service & Problem Resolution: * Deliver an exceptional customer experience by assisting ... veteran status or any other basis protected by federal, state, or local law.

Douglas County, OR

Veterans Claims Specialist

Roseburg, OR · On-site

$24.38 - $32.15/hr

Under the direction of the Veterans Service Officer * Work with confidential information with a high degree of professionalism and possess the ability to remain calm in confrontational or high ...

Addison Group

Customer Service Officer

Calhoun, GA · On-site

$25 - $26/hr

Job Title: Customer Service Officer Industry: Specialty Coatings / Manufacturing / Chemicals ... covered veteran, in accordance with applicable federal, state, and local laws. Reasonable ...

Addison Group

Customer Service Officer

Calhoun, GA · On-site

$25 - $26/hr

Job Title: Customer Service Officer Industry: Specialty Coatings / Manufacturing / Chemicals ... covered veteran, in accordance with applicable federal, state, and local laws. Reasonable ...

Addison Group

Customer Service Officer

Calhoun, GA · On-site

$25 - $26/hr

Customer Service Officer Location: Calhoun, GA (Onsite) Industry: Specialty Coatings ... veteran status, or any other protected characteristic under applicable law. Reasonable ...

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All JobsVeteran Service Officer Jobs

Veteran Service Officer information

See salary details

$29K

$56.6K

$100.5K

How much do veteran service officer jobs pay per year?

As of Aug 9, 2026, the average yearly pay for veteran service officer in the United States is $56,584.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What is a veteran service officer?

Veteran Service Officers (VSOs) are professionals who assist veterans and their families in navigating the benefits and services available to them through the Department of Veterans Affairs (VA) and other organizations. They help with filing claims, obtaining military records, understanding eligibility, and appealing denied claims. VSOs are often employed by government agencies, veterans' organizations, or state and local offices, and their goal is to ensure veterans receive the benefits they have earned through their service.

What are some common challenges veteran service officers face when assisting veterans with benefits applications?

Veteran Service Officers often encounter challenges such as navigating complex and frequently updated regulations, gathering comprehensive documentation from veterans, and addressing delays or denials from the VA. They must also communicate effectively with veterans who may be experiencing stress or frustration. Building trust, maintaining up-to-date knowledge of benefits, and advocating persistently are key to overcoming these challenges and ensuring veterans receive the support they deserve.

What is the difference between Veteran Service Officer vs Veteran Benefits Counselor?

AspectVeteran Service OfficerVeteran Benefits Counselor
CredentialsTypically requires knowledge of VA benefits, certifications vary by stateOften holds certifications in veteran benefits or counseling
Work EnvironmentGovernment offices, veteran centers, community agenciesPrivate practices, veteran organizations, counseling centers
Employer & IndustryGovernment agencies, VA, nonprofit veteran servicesVeteran organizations, private counseling firms
Search & Comparison IntentUnderstanding roles in veteran support, job duties, certificationsComparing counseling approaches, certification requirements, career paths

Veteran Service Officers primarily assist veterans with navigating VA benefits and are often employed by government agencies. Veteran Benefits Counselors focus on providing personalized counseling and support, often in private or nonprofit settings. Both roles require knowledge of veteran benefits but differ in work environment and specific responsibilities.

What are the key skills and qualifications needed to thrive as a veteran service officer, and why are they important?

To thrive as a Veteran Service Officer, you need a solid understanding of veterans’ benefits programs, case management, and applicable federal and state regulations, often supported by relevant experience or military background. Familiarity with case management software, VA systems like eBenefits, and certifications such as NACVSO accreditation are commonly required. Strong interpersonal skills, empathy, and effective advocacy are critical for building trust and effectively assisting veterans. These skills are important to ensure veterans receive the benefits they have earned and to navigate complex bureaucratic processes with compassion and efficiency.
More about Veteran Service Officer jobs
What cities are hiring for Veteran Service Officer jobs? Cities with the most Veteran Service Officer job openings:
What are the most commonly searched types of Veteran Service Officer jobs? The most popular types of Veteran Service Officer jobs are:
Who are the top companies hiring for Veteran Service Officer jobs? The top employers for Veteran Service Officer jobs are:
What states have the most Veteran Service Officer jobs? States with the most job openings for Veteran Service Officer jobs include:
What job categories do people searching Veteran Service Officer jobs look for? The top searched job categories for Veteran Service Officer jobs are:
Veteran Service Officer jobs near you
Infographic showing various Veteran Service Officer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $56,584 per year, or $27.2 per hour.

Service Officer

Hope Bank

Irvine, CA

$24 - $30.50/hr

Full-time

Re-posted 22 days ago

Job description

The Branch Service Officer is responsible for ensuring the efficient day-to-day operations of the branch, while delivering exceptional customer service. They work under the direct supervision of the Operations Manager and ensures operational efficiency, compliance, and support in all aspects of branch activities.

Branch Operations Support:

  • Handle daily operational functions accurately and efficiently, including all other routine transactions.
  • Ensure branch compliance with all policies, procedures, and regulatory requirements, including security protocols.
  • Assist with teller duties at least 25% of their time including peak hours or staff shortages, processing transactions such as deposits, withdrawals, transfers, and other routine transactions with efficiency.
  • Adhere to and enforce fraud detection and prevention protocols, reviewing any suspicious account activity and reporting potential risks.
  • Assist with the preparation and coordination of audits, following through on any corrective actions.

Customer Service & Problem Resolution:

  • Deliver an exceptional customer experience by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all clients.
  • Engage proactively with customers to understand their needs, offering personalized banking solutions that enhance the customer relationship.
  • Act as a role model for front-line staff, ensuring that the highest levels of customer service are maintained at all times.
  • Act as an escalation point for more complex customer issues and work with other departments to provide effective solutions.
  • Identify opportunities for cross-selling and upselling bank products and services, contributing to the branch’s overall sales goals.
  • Collaborate with the Branch Manager, Operations Manager and Premier Banking Officer to support customer retention and expansion efforts, helping to grow the branch’s customer base.

Team Support & Leadership:

  • Help mentor tellers and other front-line staff on bank procedures, customer service standards, and operational tasks.
  • Provide guidance to the team on operational issues and ensure consistent application of best practices.
  • Assist with back-office duties as needed, including processing wire transfers, stop payments, and other administrative tasks.

Job Qualifications/Requirements

Education/Credentials

  • Minimum Education Level: High School Diploma

Prior Experience

  • Required: At least 3 years of experience working in branch operations.

Skills

  • English: Written: Advanced Verbal: Fluent
  • Required: Ability to manage multiple tasks, projects and deadlines simultaneously.
  • Required: Excellent verbal and written communication skills.
  • Required: Strong organizational skills with a willingness to adapt to change as needed in a fast paced environment.

Additional Languages: Korean preferred

The salary range for this full-time position is $24.00 - $30.50 hourly + bonus + benefits 

Salary ranges are determined based on qualifications, level, and location

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law. 

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