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Flight Information Service Officer Jobs (NOW HIRING)

Empeople Credit Union

Service Officer

Moline, IL · On-site

$44K - $66K/yr

The Service Officer must be extremely empathetic to member concerns while supremely confident in ... Operates personal computer to accurately post transactions, access account information, balance ...

Empeople Credit Union

Service Officer

Moline, IL

$44K - $66K/yr

The Service Officer is responsible for delivering an exceptional experience to members who seek ... Operates personal computer to accurately post transactions, access account information, balance ...

Guardian Flight

Flight Coordinator

Anchorage, AK · On-site

$26.75/hr

... service toward customers, visitors, and coworkers. * Adherence to and compliance with information ... Flight is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver ...

Guardian Flight

Flight Coordinator

Anchorage, AK · On-site

$26.75/hr

... service toward customers, visitors, and coworkers. * Adherence to and compliance with information ... Flight is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver ...

Empeople Credit Union

Service Officer

Moline, IL

The Service Officer must be extremely empathetic to member concerns while supremely confident in ... Operates personal computer to accurately post transactions, access account information, balance ...

Guardian Flight

Flight Coordinator I

Lewisville, TX · On-site

... service toward customers, visitors, and coworkers. * Adherence to and compliance with information ... Flight is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver ...

Guardian Flight

Flight Coordinator I

Lewisville, TX · On-site

... service toward customers, visitors, and coworkers. * Adherence to and compliance with information ... Flight is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver ...

City of Aberdeen

Police Service Officer

Aberdeen, WA

$5.5K - $6.7K/mo

Police Services Officers are expected to interact with members of the public and have a strong ... Provides technical and policy information about police records, processes, handles and logs ...

Bank of Hope

Service Officer

Los Angeles, CA · On-site

$24 - $30.50/hr

Customer Service & Problem Resolution: * Deliver an exceptional customer experience by assisting ... For further information, please review the Know Your Rights notice from the Department of Labor.

Hope Bank

Service Officer

Los Angeles, CA

$24 - $30.50/hr

Customer Service & Problem Resolution: * Deliver an exceptional customer experience by assisting ... information, national or ethnic origin, disability, marital status, veteran status or any other ...

Hope Bank

Service Officer

Torrance, CA

$24 - $30.50/hr

Customer Service & Problem Resolution: * Deliver an exceptional customer experience by assisting ... information, national or ethnic origin, disability, marital status, veteran status or any other ...

Bank of Hope

Service Officer

Torrance, CA · On-site

$24 - $30.50/hr

Customer Service & Problem Resolution: * Deliver an exceptional customer experience by assisting ... For further information, please review the Know Your Rights notice from the Department of Labor.

City of Lancaster, TX

Public Service Officer

Lancaster, TX · On-site

$1.8K/wk

The Public Service Officer helps maintain state computer systems, manage sensitive records, assist ... Integrity by handling confidential information responsibly and maintaining professionalism in all ...

City of Woodbury

Community Service Officer

Saint Paul, MN · On-site

$23.25 - $28.81/hr

ADDITIONAL EMPLOYMENT INFORMATION Position may perform fieldwork activities after scenes are safe and secured by law enforcement. Community Service Officers wear a uniform on a daily basis including ...

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All JobsFlight Information Service Officer Jobs

Flight Information Service Officer information

See salary details

$39.5K

$61.5K

$75.5K

How much do flight information service officer jobs pay per year?

As of Jun 17, 2026, the average yearly pay for flight information service officer in the United States is $61,537.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $69,000.00 per year, depending on experience, location, and employer.

How to become a flight information service officer?

To become a flight information service officer, candidates typically need a high school diploma or equivalent, with some roles requiring a college degree in aviation, communications, or related fields. Relevant skills include good communication, situational awareness, and knowledge of air traffic control procedures; certifications or training in aviation communication may also be required. On-the-job training is common, and candidates must often pass background checks and medical examinations.

What is the difference between Flight Information Service Officer vs Air Traffic Controller?

AspectFlight Information Service OfficerAir Traffic Controller
CredentialsRelevant certifications, often including aviation safety and communication trainingAdvanced certifications, including radar and control tower licenses
Work EnvironmentAirport control rooms, communication centers, often in a team settingControl towers, radar facilities, high-stakes environment
Employer & IndustryAirports, airlines, aviation authoritiesAirports, military, civil aviation authorities
Search & Comparison IntentUnderstanding roles in airport operations, communication dutiesManaging aircraft movements, safety, and traffic flow

Flight Information Service Officers primarily handle communication and information dissemination at airports, ensuring smooth operations. In contrast, Air Traffic Controllers manage aircraft movements directly, overseeing safety and traffic flow in controlled airspace. Both roles require aviation-related certifications and work in airport or control tower environments, but their responsibilities differ significantly.

How does a Flight Information Service Officer typically collaborate with air traffic controllers and pilots during daily operations?

Flight Information Service Officers (FISOs) play a crucial role in the safe and efficient flow of air traffic by providing essential information to pilots, such as weather updates, airspace activity, and runway conditions. They regularly coordinate with air traffic controllers to ensure that information relayed to pilots is accurate and up-to-date. Effective communication and teamwork are key, as FISOs must quickly share critical updates and respond to pilot inquiries while maintaining clear records. This collaboration helps maintain situational awareness for all parties and supports overall airspace safety.

What do flight service officers do?

Flight Service Officers are responsible for providing pilots with essential information such as weather updates, flight plans, and notices to airmen. They work in control centers or airports, using communication tools and following safety protocols to ensure smooth and safe flight operations. Strong communication skills and knowledge of aviation regulations are important for this role.

What are the key skills and qualifications needed to thrive as a Flight Information Service Officer, and why are they important?

To thrive as a Flight Information Service Officer, you need strong situational awareness, excellent communication, and a solid understanding of aviation regulations, typically supported by specialized training and relevant certifications. Familiarity with radar, radio communication systems, and flight data processing tools is essential. Attention to detail, calmness under pressure, and teamwork are standout soft skills in this role. These abilities are crucial to ensure the safe and efficient flow of air traffic and effective communication with pilots and other aviation personnel.

What does a flight information officer do?

A flight information service officer provides real-time information about flight schedules, delays, and air traffic to airline staff, passengers, and air traffic controllers. They monitor radar systems, communicate with pilots and control towers, and ensure safety and efficiency in air traffic operations. Strong communication skills and knowledge of aviation regulations are essential for this role.

How hard is it to get a job with the FAA?

Securing a Flight Information Service Officer position with the FAA typically requires meeting specific eligibility criteria, including relevant education, experience, and passing written and practical exams. The hiring process can be competitive and may involve background checks and security clearances, making it important to have strong communication skills and knowledge of aviation procedures.

What are Flight Information Service Officers?

Flight Information Service Officers (FISOs) are aviation professionals responsible for providing pilots with essential information to ensure the safety and efficiency of flights, particularly at smaller airports or airfields. Unlike air traffic controllers, FISOs do not give instructions but offer advice on weather conditions, runway usage, traffic, and other relevant details. Their role is crucial in supporting pilots' situational awareness and facilitating safe aircraft movements on the ground and in the airspace around their assigned airfield. FISOs typically operate from control towers and use radio communication to interact with pilots. They play a vital part in maintaining safety, especially where full air traffic control services are not required.
More about Flight Information Service Officer jobs
What job categories do people searching Flight Information Service Officer jobs look for? The top searched job categories for Flight Information Service Officer jobs are:
Flight Information Service Officer jobs near you
Infographic showing various Flight Information Service Officer job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $61,537 per year, or $29.6 per hour.

Service Officer

Empeople Credit Union

Moline, IL • On-site

$44K - $66K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description

OVERVIEW
The Service Officer is responsible for delivering an exceptional experience to members who seek help or direction via in-person, phone, or electronic channels. The Service Officer must be extremely empathetic to member concerns while supremely confident in their ability to guide the member to solutions that accomplish both the member and credit union goals. The successful Service Officer enjoys interacting with members regarding a broad range of financial situations, has excellent listening and communication skills, is adept at delivering engaging service and providing prompt problem resolution while also uncovering opportunities to build and strengthen the member's relationship.
RESPONSIBILITIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
QUALIFICATIONS
Knowledge Of:
  • Credit Union's products and services
  • Credit Union policies and procedures pertaining to member experience and service

Ability To:
  • Operate a PC using the following software applications Windows, Outlook, Word, and Excel.
  • Operate the Credit Union's financial software (Symitar) to access member accounts to perform transactions, account inquiries, and all other member service functions.
  • Operate in a multitude of online and software systems to serve the members.
  • Learn the differences in products and services offered by other financial institutions to those offered by the credit union.
  • Provide expeptional member service in keeping with the credit union Service Commitment.
  • Communicate effectively with members and process requests timely and accurately.
  • Work through complex member issues with patience, empathy, and confidence.
  • Use positive language and demonstrate appropriate tone based on interaction.
  • Relate to members on a human level.

ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Promotes the credit union's Service Commitment and exemplifies internal service standards; we care, we serve, we teach, and we learn.
  • Proactively educates and empowers members to utilize beneficial products and services. Specifically self-service technology: Digital Banking, Bill Payment, Remote Deposit, debit and credit cards, eStatements, ATMs and digital alerts
  • Supports all areas of the credit union by providing expert level service to members after products or services have been added to accounts.
  • Investigates and resolves a wide range of member issues and requests and supports other departments in a manner that results in an exceptional experience for the members.
  • Acts as the voice of the member by recognizing when processes or products are not Fast, Easy, and Fun, is empowered to do what is right for the member in that moment and notifies the appropriate teams to ensure these processes are changed.
  • Communicates with members via a variety of methods to include face to face,phone, email, text, secured messaging, and live chat while adhering to the credit union's Service Commitment.
  • Processes a variety of financial transactions for members including the opening and closing of specialty accounts, issuing checks, transferring funds, processing VISA cash advances, initiating wire transfers, instant issuance of debit cards, and maintaining member accounts.
  • Responds to member inquiries regarding the operation of accounts and access to services. Resolves account discrepancies, balances and reconciles accounts, adds or reduces service features on various accounts, and assists members to make the most effective usage of service offerings.
  • Works through complex debit and credit card issues to successful resolution as determined by the member.
  • Assists members in accessing all digital services and asks probing questions to ensure the member is utilizing the features that best meet their needs.
  • Provides support to our frontline sales team and branches in assisting members with complex debit, credit, account, and digital issues, that are outside of their scope of knowledge to ensure the member has the most optimal experience and their issue is resolved
  • Reviews and works various daily, weekly, and monthly reports
  • Educates members about beneficial products and services to support moving all members to our most valuable member segments.
  • Operates personal computer to accurately post transactions, access account information, balance transactions, and generally update member account transactions and information.
  • Maintains confidentiality and privacy of member data and financial information.
  • Comply with all applicable laws, regulations, policies and procedures. Adhere to all security procedures and regulatory guidelines.
  • Must be able to work Saturday and Sunday hours as required.
  • Comply with all applicable laws, regulations, policies, and procedures, including but not limited to: Regulation CC, the Bank Secrecy Act, OFAC and USA Patriot Act, and the Customer Identification Act (CIP).
  • Lobby Functions:
  • Responsible for daily credit union business including record retention, cash management, inventory, daily reconciliations, and office security. Ensure all required paperwork and documentation are accurately completed, adhering to the Credit Union's policies and procedures
  • Operate cash transaction drawer. Responsible for investigating and resolving all balancing offages and discrepancies, including MRO cash drawers and cash recycler totals
  • Represents DECU with a professional image. Ensures that the office image is favorable, reflecting a sound and secure financial institution that employs prudent housekeeping procedures, safety measures, and provides a pleasant atmosphere for members, including privacy, confidentiality, and ease of use
  • Provide Notary services to members
  • Strong organizational, accuracy and detail orientation skills required

REQUIRED EDUCATION AND EXPERIENCE
  • High School diploma or GED and two years of related customer service experience.

License or Certification:
  • Bondable
  • Acceptable Credit History
  • Notary Public

COMPETENCIES:
  • Communication Skills
  • Mathematical Skills
  • Reasoning and Problem Solving Ability
  • Emotional Intelligence
  • Positive Attitude
  • Accountibility
  • Digital Dexterity

Pay Range
USD $44,166.00 - USD $66,198.00 /Yr.
Compensation & Benefits
  • Health, Dental & Vision Benefits
  • Bonus opportunity
  • 401(k) with match and profit sharing
  • Flexible Time Off

Empeople Credit Union is an EEO/Affirmative Action Employer
Empeople Credit Union is an EEO/Affirmative Action Employer.
EMPLOYMENT AT WILLEmpeople Credit Union employment is at will. Employees may resign from Empeople Credit Union as they choose. Similarly, Empeople Credit Union may terminate an employee at any time, with or without notice or cause. Nothing in this Handbook or any other manual or policy adopted by Empeople Credit Union in any way alters the at-will nature of employment at Empeople Credit Union. False statements or material omissions in the Application for Employment will be grounds for immediate termination.

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