Assistant Veteran Service Officer Jobs (NOW HIRING)

Salary: $33.41 - $36.29 Hourly
Location : Madison, WI
Job Type: Full time (1.0FTE)
Job Number: 2026-00251
Department: Veterans Service Office
Opening Date: 08/21/2026
Closing Date: 9/4/2026 11:59 PM Central
FLSA: Non-Exempt
Bargaining Unit: 720
Description
The Dane Count Department of Veterans Service has a full-time (1.0 FTE) vacancy for an Assistant Veterans Service Officer position in Madison, WI.
The Eligibility List created will be used to fill future vacancies over the next six (6) months. All are encouraged to apply.
Equity, Definition and Examples of Duties
COMMITMENT TO EQUITY AND INCLUSION
As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women, racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.
DEFINITION
Under general supervision, to assist veterans and their dependents in obtaining benefits to which they are entitled; to provide a referral service to other community resources; and perform related work as required.
EXAMPLES OF DUTIES
Interviews people to determine their VA benefit needs; advises and assists veterans, their dependents and survivors in the areas of eligibility, employment, education, medical and dental care, insurance, burial benefits; studies laws, regulations, and administrative codes to ensure adequate knowledge of benefits; interprets laws and regulations for clients to aid in their understanding; assembles various types of legal evidence necessary for the development of facts for claims; processes claims; develops knowledge of other government agencies and community services available to clients; maintains good working relationships with such agencies and community services for the information and referral of clients; acts as a designated representative for veterans and their dependents and survivors in appeals procedures before the United States Department of Veterans Affairs and the Wisconsin Department of Veterans Affairs; acts as an advocate in ensuring veterans get benefits to which they are entitled.
Education, Experience and Special Requirements
Education, Training and Experience:
Any combination equivalent to high school graduation and four years of full-time experience working with the public providing information on complex rules and guidelines. Full time study at an accredited college in psychology, social work or a related field may be substituted on a one for one basis for experience. Must be an honorably discharged veteran as specified in Wisconsin State Statute 45.80.
Special Requirements:
Must have (or be eligible for) a valid Wisconsin driver's license, have a good driving record, have access to personal transportation. Incumbent will be required to obtain USDVA accreditation.
Background Check Statement: Some positions may require a criminal background check which can include fingerprinting due to the nature of the job's responsibilities. Wisconsin's Fair Employment Law, s. 111.31 - 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the position's responsibilities are substantially related to the applicant's criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.). Management reserves the right to make employment contingent upon successful completion of the background check.
For Bilingual Positions:

1. Provide services in both English and the required foreign language (e.g., Spanish, Arabic, Hmong, etc.).
2. Applicants being considered for bilingual positions will be tested during the recruitment process prior to employment. This will primarily consist of passing an oral language proficiency assessment from English to foreign language and foreign language to English, but may require additional language testing, such as written translation, if it is an essential function of the job.

*If applicable, individuals may confirm with the Employee Relations Division whether results of bilingual language certifications/ examinations they currently hold qualify them for the position's bilingual designation.
Physical and Environmental Work Requirements:
Professional office work environment. Work involves walking, sitting, standing, bending, stooping, twisting, turning, lifting, carrying, pushing, pulling, grasping, and reaching within normal ranges. Ability to lift and move a variety of work-related materials weighing up to 25 pounds (with/without assistance). Prolonged computer and phone use. Manual dexterity using fine and gross motor skills. Ability to speak and be heard by others. Ability to see and hear within normal ranges with or without corrective devices.
Knowledge, Skills and Abilities
Ability to analyze large amounts of technical and legal data. Ability to assist in the interpretation of pertinent regulations and legal evidence. Ability to personally obtain evidence through interviews and to assemble facts to meet requirements of laws and regulations relating to benefit eligibility requirements. Ability to develop and maintain effective working relationships with veterans, dependents, the general public, outside agencies, and with coworkers. Ability to work effectively with individuals with physical and emotional barriers, as well as with veterans' survivors in time of bereavement. Ability to communicate effectively both verbally and in writing. Knowledge of other community resources available to veterans and their dependents and the ability to work effectively with these other resources. Knowledge and/or experience in working with veterans and their unique situations.
Become a part of the Dane County Team!
We offer a wide range of benefits including fully paid dental and HMO health insurance premiums for full time employees/pro rated for part time employees. The County will also provide contributions towards POS health insurance premiums and short/long term disability. Additional benefits available include long term care, vision coverage, flex spending account and deferred compensation programs paid in full by the employee and a wellness program. For further details on insurance benefits visit
Bilingual Pay: Employees who work in bilingual designated positions receive an additional $2.00 per hour.
Undesirable Hours Premium Pay: Employees may receive undesirable hours pay of $2.00 for anytime worked between 6:00 p.m. and 6:00 a.m and for anytime on Saturday and/or Sunday. (not applicable with all employee groups).
Paid Parental Leave: Dane County also provides 12 weeks of paid parental leave for birth or adoption of a child.
Caregiver Leave: Dane County offers 80 hours of paid leave to care for an ill family member.
Telecommuting: Telecommuting allows employees to work remotely for all or part of their work week. Dane County considers telecommuting to be a viable, flexible option when both the employee and the job are suited to such an arrangement. Dane County will permit telecommuting when it benefits the productivity of the employee and their department and if determined by employee's department that telecommuting is not detrimental to either the County or the employee.
Student Loan Forgiveness: If you are employed by a government or not-for-profit organization, you may be able to receive loan forgiveness under the Public Service Loan Forgiveness (PSLF) Program.
WI Retirement System: Employees hired after 7-1-11 must be expected to work a minimum of 1200 hours annually to be enrolled in the Wisconsin Retirement System when hired.
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01
Do you have any combination equivalent to high school graduation?

• Yes
• No

02
Do you have four (4) years of full-time experience working with the public providing information on complex rules and guidelines?

• Yes
• No

03
This position requires being a military veteran in accordance with Wisconsin State Statue 45.80. Are you considered a veteran?

• Yes
• No

04
Have you attached your DD214 (military separation document)?

• Yes
• No

05
THIS IS NOT A QUESTION. NOTE TO APPLICANT: Your responses to the following graded questions will also be evaluated based on: (1) Clarity of information, (2) Proper spelling and grammar usage; (3) Conciseness of material; and (4) Organization of narrative.
06
THIS QUESTION IS GRADED. Assistant Veterans Service Officers need to be skilled in interviewing and advising clients about various federal and state veterans' benefits, including, but no limited to, service-connected disability claims, needs-based pension claims, health care benefits, and more. This position requires maintaining a caseload of clients and substantial interaction with clients and other community partners. Some clients may present various personal challenges (emotional, employment, financial, etc.). Please describe any education, training and/or experience you have in successfully interviewing individuals from diverse backgrounds to gather specific information (perform fact-finding) to make determinations. Provide any training and/or experience you may have in obtaining information from individuals who were emotionally distraught, troubled, or had physical problems which may affect communication. Convey your experiences with maintaining a caseload of clients and describe any case management work you have performed.
07
THIS QUESTION IS GRADED. In order to effectively assist clients, the Assistant Veterans Service Officer must study and stay abreast of laws, regulations and administrative codes to have a thorough knowledge of veterans' benefits. In this key role, the individual must clearly and effectively interpret laws and regulations for clients to aid them in gaining a better understanding of information. Please describe any education, training and experience you have in interpreting, applying and clearly explaining any complex regulations and guidelines (veterans benefits a plus) to the public in a professional setting.
08
THIS QUESTION IS GRADED. In order to advocate for clients, this position must have knowledge of the availability of other governmental agencies and community services. This position must constantly maintain a good working relationship with appropriate agencies and community services to obtain information and refer clients. Another major part of this position's role is to perform outreach in order to provide necessary services to clients. Please describe any education, training, and experience you have in an advocacy role. Moreover, the extent of your role in outreach pertaining to programs, benefits or other pertinent subject matter. Describe the relationships you have with various community resources to which you might refer veterans for social services, employment, financial or medical services, etc. Please be specific about the types of referrals you made, to whom/agency, the reason and the outcome.
Required Question