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Voip Support Engineer Jobs (NOW HIRING)

VIVANT CORP

Network VoIP Support Engineer

Dallas, TX · On-site

$50K - $75K/yr

Requirements Your day to day life as a Support Engineer: * Answer incoming client calls related to VoIP, internet, or WIFI issues * Work tickets involving call quality, dropped calls, network drops ...

Posted today

CodeForce

Technical Support Engineer - VOIP & MSP

Job Title: Technical Support Engineer - VoIP & MSP Location: Remote Job Type: Full-Time Job Summary We are seeking a highly motivated and experienced Technical Support Engineer with hands-on ...

Sonsoft Inc

VOIP TECHNICAL SUPPORT

Tempe, AZ · On-site

Support the VoIP applications and life cycle maintenance teams within the VOIP NRC and Fault ... Provide SPOC for all voice engineering related issues in support of the Honeywell engagement ...

Collabera

Cisco Support Engineer

Atlanta, GA · On-site

They are seeking a Cisco Support Engineer to troubleshoot and resolve VoIP applications for Consumer Voice Over IP platforms. Responsibilities : • Perform and coordinate trouble resolution for ...

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VOIP Support Engineer information

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How much do voip support engineer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for voip support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Voip Support Engineer vs Network Support Engineer?

AspectVoip Support EngineerNetwork Support Engineer
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CCNP, Network+
Work EnvironmentTelecommunications, VoIP systems, customer supportNetwork infrastructure, troubleshooting, enterprise networks
Industry UsageTelecom providers, VoIP service companiesIT firms, large organizations, service providers

Voip Support Engineers focus on VoIP systems, troubleshooting, and supporting voice communication services, often requiring VoIP-specific certifications. Network Support Engineers handle broader network infrastructure, including LAN/WAN, and may work on various network protocols. While both roles require networking knowledge, Voip Support Engineers specialize in voice over IP technologies, making their roles distinct yet overlapping in network fundamentals.

What does a VoIP Support Engineer do?

A VoIP Support Engineer is responsible for managing, troubleshooting, and maintaining Voice over Internet Protocol (VoIP) systems, which enable voice communications over the internet. They handle the installation and configuration of VoIP hardware and software, provide technical support to users, and resolve network or connectivity issues affecting call quality. These engineers also monitor system performance, ensure security, and may assist in integrating VoIP with other communication platforms.

What are some common challenges a VoIP Support Engineer faces when troubleshooting customer issues and how are they typically addressed?

VoIP Support Engineers often encounter challenges such as diagnosing call quality issues, resolving network conflicts, or troubleshooting hardware compatibility. These problems require a systematic approach, including analyzing logs, using network diagnostic tools, and collaborating closely with network administrators or service providers. Success in this role relies on strong communication skills, technical expertise, and the ability to remain calm under pressure while guiding customers through solutions. Continuous learning about new VoIP protocols and updates is also essential to stay effective.

What are the key skills and qualifications needed to thrive as a VoIP Support Engineer, and why are they important?

To thrive as a VoIP Support Engineer, you need a solid understanding of networking fundamentals, VoIP protocols (such as SIP and RTP), and experience with telecommunication systems, often backed by a relevant degree or certifications like CCNA or CompTIA Network+. Familiarity with tools such as Wireshark, PBX systems (e.g., Asterisk, Cisco Call Manager), and ticketing platforms is typically required. Strong problem-solving abilities, effective communication, and customer service skills set top performers apart in this role. These skills and qualifications are crucial for efficiently diagnosing issues, ensuring reliable voice communication services, and delivering excellent support to clients.
More about VOIP Support Engineer jobs
What states have the most Voip Support Engineer jobs? States with the most job openings for Voip Support Engineer jobs include:
What job categories do people searching Voip Support Engineer jobs look for? The top searched job categories for Voip Support Engineer jobs are:
VOIP Support Engineer jobs near you
Infographic showing various Voip Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Network VoIP Support Engineer

VIVANT CORP

Dallas, TX • On-site

$50K - $75K/yr

Full-time

Posted 17 hours ago

Posted today

Job description

Vivant is on a mission to eliminate business downtime. We guarantee 100% uptime for SMBs, and we’re looking for a Level 1-2 Support Engineers to help us deliver on that promise.

Essential Criteria

  • Must reside in the Dallas-Fort Worth (DFW) area.
  • Comfortable working 100% on-site: this is an in-office position with no remote or work-from-home option.
  • Not Desktop Support: If your background is primarily hardware repair or general IT helpdesk, please do not apply.
  • Hands-On VoIP & Network Support Experience: You must have real-world experience troubleshooting SIP trunks, PBX systems, routers, switches, WiFi networks, and network routing.

Requirements

Your day to day life as a Support Engineer:

  • Answer incoming client calls related to VoIP, internet, or WIFI issues
  • Work tickets involving call quality, dropped calls, network drops, or routing problems
  • Run diagnostics (SIP traces, pings, traceroutes, MOS score review, packet loss checks)
  • Assist with PBX provisioning, phone registration, and softphone setup
  • Prioritize outages (phones down, internet down, WiFi down)
  • Document every step clearly and communicate status updates professionally
  • Escalate advanced issues to senior telecom engineers when appropriate
  • Maintain ticket SLAs with clear, fast response times

Key Responsibilities:

  • First-level support for VoIP, networking, and connectivity issues
  • Troubleshoot SIP, call quality, latency, jitter, and registration failures
  • Perform basic network troubleshooting (TCP/IP, DNS, DHCP, routing basics)
  • Troubleshoot WiFi drops, access point connectivity, and cabling-related issues
  • Provision phones, extensions, voicemail, call flows, and SIP trunk configs
  • Manage and prioritize tickets through our help desk system
  • Escalate complex problems with proper documentation
  • Update knowledge base articles and internal processes

Minimum Requirements:

  • 2+ years of VoIP or Network Support experience.
  • Strong understanding of TCP/IP, DNS, DHCP, and NAT.
  • Practical expertise with:
    • SIP, PBX systems, and SIP trunks.
    • Routers, switches, and WiFi troubleshooting.
  • Experience with ticketing systems and remote customer rapport.
  • Ability to communicate technical information clearly and simply to non-technical users.
  • A driven and proactive mindset paired with a passion for continuous learning and making a meaningful impact on our company’s success.
  • Solid understanding of key VoIP metrics such as MOS score, latency, jitter, and packet loss.

Nice to Have

  • CompTIA Network+, CCNA, or VoIP-related certifications
  • Experience in telecom, MSP, or VoIP carrier environment
  • Experience with Poly, Grandstream, or cloud PBX platforms

Benefits

Why Vivant?

  • Growth: Competitive salary + bonuses. We hire for impact and promote leaders.
  • Culture: We value Reliability, Product Knowledge, and Autonomy.
  • Impact: Help us eliminate the frustrations of internet and phone outages for good.


Schedule:

  • Monday to Friday, 8:00 am - 5:00 pm

Compensation:

  • Base Salary: $50,000 – $75,000 USD
  • Determining Factors: Final offer depends on technical expertise, years of relevant experience, and specific skills.
  • Note: This range covers base pay only; all other benefits will be discussed during the offer stage.

Join Vivant and level up your career!