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Vip Support Engineer Jobs (NOW HIRING)

KBR, Inc.

Senior VIP Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

Senior VIP Desktop Support Technician KBR is seeking a Senior VIP Desktop Support Technician to ... engineering, science, technology, and mission support solutions. This is a full-time onsite ...

KBR

Senior VIP Desktop Support Technician

Washington, DC · On-site

$23 - $29.25/hr

Senior VIP Desktop Support Technician KBR is seeking a Senior VIP Desktop Support Technician to ... engineering, science, technology, and mission support solutions. This is a full-time onsite ...

KBR

Senior VIP Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

Senior VIP Desktop Support Technician KBR is seeking a Senior VIP Desktop Support Technician to ... engineering, science, technology, and mission support solutions. This is a full-time onsite ...

AppsFlyer

Support Engineer

San Francisco, CA · On-site

Create and lead support improvement processes across the company. * Provide product feedback and ... Being a technical poc for select VIP customers, working closely with the sales and business teams.

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VIP Support Engineer information

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How much do vip support engineer jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for vip support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a VIP Support Engineer?

A VIP Support Engineer is an IT professional who provides specialized technical support to high-profile or high-value clients, often referred to as VIPs. Their responsibilities include troubleshooting complex technical issues, offering personalized assistance, and ensuring minimal downtime for critical users. VIP Support Engineers are expected to deliver high-quality service, maintain confidentiality, and respond quickly to urgent requests. They often work closely with senior executives or important clients who require priority support for their IT needs.

What are the key skills and qualifications needed to thrive as a VIP Support Engineer?

To thrive as a VIP Support Engineer, you need advanced technical troubleshooting skills, in-depth knowledge of IT infrastructure, and experience with customer support, often supported by a relevant degree and certifications like CompTIA, Microsoft, or ITIL. Familiarity with remote desktop tools, ticketing systems, and enterprise applications is typically required. Exceptional communication, patience, and discretion are vital soft skills for effectively assisting high-profile clients and maintaining confidentiality. These skills ensure prompt, high-quality service delivery and foster trust with VIP users who often have urgent, business-critical needs.

What are some typical challenges faced by a VIP Support Engineer when managing high-priority client accounts?

VIP Support Engineers often encounter the challenge of balancing multiple urgent requests from high-profile clients while maintaining a high level of service quality and professionalism. These clients typically expect rapid problem resolution and proactive communication, which requires quick thinking, deep technical expertise, and excellent interpersonal skills. Additionally, VIP Support Engineers must frequently collaborate with product, engineering, and account management teams to ensure seamless solutions, making strong cross-functional communication essential. Successfully managing these demands can lead to valuable experience and opportunities for career advancement within technical support or client success leadership roles.
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VIP Support Engineer jobs near you
Infographic showing various Vip Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

IT Support Engineer

Rensselaer Falls, NY • On-site

Sybex Support Services
11 - 50 employees
Learn more about Sybex Support Servicesexternal

Full-time

Posted 8 days ago

Job description

Job Description: Field Engineer - End User Devices & Hands and Feet Support
Key Responsibilities:-
End-User Device Support:
  • Provide on-site support for desktops, laptops, printers, mobile devices, and other peripherals.
  • Perform hardware diagnostics, repairs, upgrades, and installations.
  • Troubleshoot and resolve software-related issues, including operating systems, applications, and patches.
  • Configure and provision end-user devices based on organizational standards.

Hands and Feet Support:
  • Act as the on-site technical resource for remote IT teams, assisting with physical tasks such as hardware replacements, cable management, and device installations.
  • Perform basic network troubleshooting and assist in resolving connectivity issues.
  • Support server room activities, including racking and stacking equipment, cable patching, and hardware inspections.

Incident and Request Management:
  • Respond promptly to service requests and incidents raised by end users or IT teams.
  • Document and escalate unresolved issues to higher-level support teams.
  • Ensure timely resolution of issues within defined SLAs.

Inventory and Asset Management:
  • Maintain accurate records of IT assets, including end-user devices and peripherals.
  • Assist in tracking and managing inventory levels for spare parts and equipment.

Required Skills and Qualifications:
  • Proven experience in providing on-site support for end-user devices and IT hardware.
  • Strong knowledge of Windows, macOS, and mobile operating systems.
  • Hands-on experience with hardware diagnostics, repairs, and installations.
  • Basic understanding of networking concepts, including LAN, WAN, and Wi-Fi troubleshooting.
  • Familiarity with IT service management tools and ticketing systems.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and interpersonal skills.

Preferred Skills (Good-to-Have):
  • Certifications such as CompTIA A+, ITIL Foundation, or equivalent.
  • Experience with Active Directory, OAice 365, and remote support tools.
  • Knowledge of server hardware and basic data center operations.
  • Familiarity with imaging and deployment tools (e.g., SCCM, MDT).
  • Experience in working in multi-site environments.

Work Environment:
  • Requires travel to various locations to provide on-site support.
  • Ability to lift and move IT equipment as needed.
  • Availability for on-call support and flexible working hours.

Key Activities:
  • On-site & remote deskside support for dedicated sites
  • 24x5 coverage with on call for off-hours; project off-hour support
  • User training and onboarding/oAboarding (JML)
  • Site documentation (floor plans, architecture)
  • Asset & equipment management (inventory, refreshes, storage/distribution/disposal)
  • Smart Hands (printers, network, voice, servers)
  • Data/server room upkeep
  • Conference room A/V & Teams Rooms support
  • Mobile phone support
  • VIP support
  • GMP & non-GMP lab systems support (hardware, software, user accounts)
  • SLA tracking and reporting

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