Utilization Manager Jobs in Massachusetts (NOW HIRING)

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

Job Summary
Under the direction of the Pharmacy Utilization Management (UM) Supervisor, the Clinical Pharmacist is responsible for reviewing, processing and managing the daily caseload of pharmacy prior authorization (PA) requests for coverage determinations (CD), and exceptions. The Clinical Pharmacist ensures timely disposition of reviews for CD and exceptions by adherence to established timeframes. The Clinical Pharmacist consults as required with THP Medical Directors (MD) on prior authorization that fails to meet drug prior authorization (PA) criteria for coverage.
Job Description
Performs case reviews in automated prior authorization (Auto PA) tools and guides the case through the entire process to either approval or denial to ensure all coverage determinations and notices are consistent with applicable regulatory and accreditation requirements and turnaround times
Provides all aspects of clinical support needed to perform drug prior authorization (PA) requests and consults as required with THP Medical Directors (MD) on cases that fail to meet coverage criteria
Communicates daily with members, providers and other external customers regarding status and disposition of cases
Oversees and addresses any quality issues with pharmacy technicians and confer with other clinical pharmacist on review questions
Communicate with UM staff and providers when issues arise regarding policy interpretation, potential access availability or other quality assurance issues to ensure that members receive coverage determinations within timelines developed by all accrediting and regulatory guidelines
Facilitates communication between Pharmacy UM department and other internal Tufts Health Plan departments by acting as a liaison or committee member on the development or implementation of new programs
Performs other roles/duties and projects as assigned by the Pharmacy UM Supervisor or Manager
Requirements
EDUCATION: (Minimum education & certifications required)
A minimum of a Bachelor of Science degree in Pharmacy or PharmD
Current registration and good standing with the Board of Pharmacy
EXPERIENCE: (Years of experience)
A minimum of 3 years full-time experience as a pharmacist, preferably PBM and/or managed care setting
Expert knowledge of the principles and practices of pharmaceutical science. Working knowledge of Federal and state controlled substance and pharmacy laws, rules and regulations
Knowledge of drug coding (NDC, GCN, GPI and USC) and NCPDP claims adjudication systems
Previous working knowledge of MedHOK, RxClaim, CCMS and CAS system a plus
Knowledge of or experience with Medicare Part B & D, Medicaid and Drug Utilization Management
Prior authorization experience, including reviewing drug use criteria for medication approval
SKILL REQUIREMENTS:
Requires analytical ability to independently research/ summarize data on drug utilization and spend
Excellent written and verbal communication skills
Strong PC skills with MS Office (Word, Excel, PowerPoint & Access) and ability to learn/use new database and reporting applications
High degree of professionalism and confidence
Ability to recognize politically sensitive issues and utilize diplomacy
Ability to interact effectively with all levels of management
Must be self-motivated and capable of working independently with minimal supervision
Must be capable of organizing, facilitating and managing several projects simultaneously
Must be flexible and able to constantly review and reset priorities; often daily

Job Description

Key Responsibilities/Duties - what you will be doing (top five):

• Provides subject matter expertise for the integrated team and supports the member's medication management needs
  • Provides clinical pharmacy services and support to members and providers
  • Manages members with complex pharmaceutical needs in collaboration with the care team
  • Completes medication review and reconciliation for members with complex medication regimen
  • Serves as the medication expert for patients, providers, and care team members
  • Works closely with other members of the care team, members' family, and caregivers
  • Collaborates with care team in care management, coordination of care and care planning in the transitions of care
  • Works closely with other members of the care team, members' family, and caregivers
  • Documents appropriately and timely in the care management information system
  • Participates in risk management activities, including identifying and communicating issues of risk in a timely manner
  • Participates in case reviews and care team huddles
  • Serves as a liaison between members, providers, and medication management service providers
• Provides administrative support and plays a key role in performance management
  • Collects and analyzes related data, as needed.
  • Participates in risk management activities, including identifying and communicating issues of risk in a timely manner
  • Adheres to departmental/organizational policies and procedures
  • Complies with established metrics for performance, adheres to documentation and workflow standards
  • Maintains HIPPA standards and confidentiality of protected health information
  • Represents Point32Health in a professional manner and participates in the ongoing development and growth of the department and overall organization
• Perform other duties and projects as assigned.

Qualifications - what you need to perform the job

Certification and Licensure

• Licensed to practice pharmacy in Massachusetts with pharmacy degree required
• Current and valid Massachusetts pharmacist license
• Certification by the Board of Pharmacy Specialties in a relevant area of pharmacy practice (e.g., BCACP, BCGP, BCPP, BCPS).

Education

• Required (minimum): Doctor of Pharmacy (PharmD)
• Preferred: PharmD from an ACPE-accredited school of pharmacy strongly desired

Experience

• Required (minimum): 5 or greater years of progressive clinical pharmacy experience in managed care, facility, and retail setting. 2 years of related clinical experience in an ambulatory setting. Extensive knowledge of Medicare and MassHealth formularies. Care management, high-risk population, and/or transitions of care experience
• Preferred:

Skill Requirements

• Strong interpersonal skills with ability to manage build relationships and influence member behavior
• Autonomous practitioner with strong critical thinking skills
• Articulate with ability to present clinical and administrative information concisely
• Independent problem-solving ability with ability to manage conflict and build consensus
• Organizational skills with ability to prioritize based on deliverable timelines, member needs and contract requirements
• Ability to practice in an interdisciplinary team-based model

Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):

• Travel to members residence and outside meetings
• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Salary Range

$110,680.66 -$166,020.98

Compensation & Total Rewards Overview

The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation andbenefits remains in the Company's sole discretion and maybe modified at the Company's sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage

• Retirement plans

• Paid time off

• Employer-paid life and disability insurance with additional buy-up coverage options

• Tuition program

• Well-being benefits

• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/

We welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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