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Utility Billing Manager Jobs in Raleigh, NC (NOW HIRING)

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Utility Billing Manager information

See Raleigh, NC salary details

$36.9K

$73.4K

$119.6K

How much do utility billing manager jobs pay per year?

As of Jul 2, 2026, the average yearly pay for utility billing manager in Raleigh, NC is $73,397.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,800.00 and $82,600.00 per year, depending on experience, location, and employer.

What does a Utility Billing Manager do?

A Utility Billing Manager oversees the billing operations for utilities such as water, electricity, or gas. They are responsible for ensuring accurate and timely billing, managing customer accounts, supervising billing staff, and resolving billing discrepancies or customer complaints. Additionally, they may implement new billing systems, ensure compliance with regulations, and prepare financial reports related to utility billing activities.

What are some common challenges faced by Utility Billing Managers, and how can they be addressed?

Utility Billing Managers often encounter challenges such as managing complex billing systems, ensuring data accuracy, and handling customer inquiries regarding discrepancies. Staying updated with regulatory changes and integrating new technologies can also present difficulties. These challenges can be addressed by implementing robust quality control procedures, providing ongoing team training, and maintaining clear communication with IT and customer service departments. Proactively addressing these areas helps ensure smooth operations and high customer satisfaction.

What are the key skills and qualifications needed to thrive as a Utility Billing Manager, and why are they important?

To thrive as a Utility Billing Manager, you need expertise in utility billing processes, financial management, and a solid understanding of accounting principles, typically supported by a bachelor's degree in business, accounting, or a related field. Familiarity with billing software, customer information systems (CIS), and regulatory compliance tools is crucial. Strong organizational skills, attention to detail, and effective communication are essential soft skills for managing teams and addressing customer concerns. These competencies ensure accurate billing, regulatory compliance, and high-quality customer service in utility operations.

What is the difference between Utility Billing Manager vs Utility Customer Service Representative?

AspectUtility Billing ManagerUtility Customer Service Representative
CredentialsRelevant experience in billing, accounting, or finance; sometimes certifications in utility managementCustomer service training; basic knowledge of billing systems
Work EnvironmentOffice setting, overseeing billing operations and staffCustomer service centers, assisting customers with billing inquiries
Employer & Industry UsageUtility companies, municipal agenciesUtility companies, customer service departments
Search & Comparison IntentUnderstanding managerial roles, billing processes, or career progressionCustomer support, billing questions, or entry-level roles

The Utility Billing Manager typically oversees billing operations, manages staff, and ensures accurate invoicing within utility companies. In contrast, a Utility Customer Service Representative focuses on assisting customers directly with billing inquiries and account issues. While both roles involve billing, the manager has a broader supervisory and administrative focus, whereas the representative handles customer interactions.

What are popular job titles related to Utility Billing Manager jobs in Raleigh, NC? For Utility Billing Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Utility Billing Manager jobs in Raleigh, NC look for? The top searched job categories for Utility Billing Manager jobs in Raleigh, NC are:
Power Distribution Senior Designer

Power Distribution Senior Designer

MasTec Utility Services

Durham, NC โ€ข Hybrid

$98K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago


Job description

Overview

Company Summary

MasTec Professional Services provides end-to-end engineering, design, and integrated services to the power, oil & gas pipeline, and gas distribution industries across the country. With a genesis in construction and a skilled team of multidiscipline engineers and project management professionals, the company delivers best-in-class infrastructure solutions, including design, asset integrity management, feasibility studies, surveys, constructability reviews, turnkey delivery services, and more. MasTec Professional Services creates collaborative partnerships with clients by building trust and consistently delivering the highest standards of performance.

MasTec Professional Services is a purpose-driven company. Our core values guide our strategy, performance, and culture. We believe in maintaining an environment where team members can make an impact, grow, and thrive. A place where they find meaning and purpose in doing the important work of ensuring communities have the vital energy, light, and communications to prosper. Our culture is inclusive and welcoming. Our teams are empowered with abundant training, tools, and opportunities to follow their curiosity and ambitions. Everyone has an equal chance to advance. Everyone is supported, respected, and challenged to be their best. Weโ€™re always looking for talented and dedicated people to join us and love where they work.

MasTec Professional Services is a proud subsidiary of MasTec (NYSE: MTZ), a Fortune 500 Company ranked by Energy News-Record as one of the leading contractors in the country. MPS is part of the MasTec Power Delivery segment. We are certified as a minority-controlled company by the National Minority Suppliers Development Council (NMSDC). Our rich diversity of people and ideas makes us a stronger, more innovative organization.

Job Summary

Theย Power Distribution Engineerย / Senior Designer will work on electric utility aerial and underground distribution design projects and be responsible for field surveying, traffic control, field notes and sketches.ย  Project types will include design of aerial and underground electric network distribution lines.ย ย  Will work under the supervision of a Area or Program Manager and be responsible for development, technical expertise, QA/QC of junior staff.

Position May be Hybrid


Responsibilities
  • Collaborate with project managers, engineers, designers, and drafters to deliver the most cost effective and highest quality infrastructure solutions.
  • Coordinate design/review of distribution projects for a utility, including preparation and review of bill of materials, clearance requests, permit applications, and equipment and labor units.
  • Perform field inspections and evaluations of distribution electrical systems.
  • Produce detailed design documentation including utility design system, line layout/routing, overhead and underground distribution, and identification of conflicting utilities.
  • Contributes to and implements design modifications to improve quality of projects and process improvements.
  • Apply design standards to underground and aerial pole line, including: Pole Replacement, Primary Service, and Reliability/Maintenance Design.

Qualifications

Minimum

  • Bachelorโ€™s degree in Engineering, or equivalent related experience with the design of electrical distribution systems for Engineer Designation. Senior designer has no Education requirement.
  • 5-10 years of experience in the Power Distribution industry.
  • Proficiency in MS Word, MS Excel, MS Outlook required.
  • Must have a current valid driverโ€™s license with a clean driving record for up to the past 5 years.

Preferred

  • Familiarity with electrical standards including National Electric Code (NEC) and National Electric Safety Code (NESC) preferred.
  • Experience with AUD, SpidaCalc, eWam, and Dominion Energy Design standards extremely preferred.
  • Experience with QA/QC of other designers and engineering work.
  • Exceptionally strong technical knowledge of distribution power and design

Physical Demands and Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, and scanners.ย 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position is primarily sedentary, with some filing or lifting required. Must be able to bend and lift and carry up to 20 pounds.

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. The Company reserves the right to revise or change the job duties as the need arises. Management reserves the right to change the description, duties, or work schedules to accommodate individuals with disabilities.

Benefits available include Medical, Dental, Vision, Disability and Life insurance, a 401k plan, and Employee Stock Purchase plan. MasTec is a publicly traded company MTZ (NYSE).

Equal Employment Opportunity:

The Companyโ€™s policy is not to unlawfully discriminate against any applicant or employee based on race, color, national origin, ethnicity, sex, gender, sexual orientation, religion, marital status, age, disability, genetic information, military or veteran status, or any other basis protected by applicable law and EEOC regulations. The Company also prohibits harassment of applicants or employees based on any of these protected categories.

Qualifications:

Minimum

  • Bachelorโ€™s degree in Engineering, or equivalent related experience with the design of electrical distribution systems for Engineer Designation. Senior designer has no Education requirement.
  • 5-10 years of experience in the Power Distribution industry.
  • Proficiency in MS Word, MS Excel, MS Outlook required.
  • Must have a current valid driverโ€™s license with a clean driving record for up to the past 5 years.

Preferred

  • Familiarity with electrical standards including National Electric Code (NEC) and National Electric Safety Code (NESC) preferred.
  • Experience with AUD, SpidaCalc, eWam, and Dominion Energy Design standards extremely preferred.
  • Experience with QA/QC of other designers and engineering work.
  • Exceptionally strong technical knowledge of distribution power and design

Physical Demands and Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, and scanners.ย 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position is primarily sedentary, with some filing or lifting required. Must be able to bend and lift and carry up to 20 pounds.

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. The Company reserves the right to revise or change the job duties as the need arises. Management reserves the right to change the description, duties, or work schedules to accommodate individuals with disabilities.

Benefits available include Medical, Dental, Vision, Disability and Life insurance, a 401k plan, and Employee Stock Purchase plan. MasTec is a publicly traded company MTZ (NYSE).

Equal Employment Opportunity:

The Companyโ€™s policy is not to unlawfully discriminate against any applicant or employee based on race, color, national origin, ethnicity, sex, gender, sexual orientation, religion, marital status, age, disability, genetic information, military or veteran status, or any other basis protected by applicable law and EEOC regulations. The Company also prohibits harassment of applicants or employees based on any of these protected categories.

Education:UNAVAILABLEEmployment Type: FULL_TIME