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Utility Billing Manager Jobs in Delaware (NOW HIRING)

U.S. Navy

Civil Engineer

Wilmington, DE · On-site

$2.9K - $5.8K/mo

Supervise and manage utilities and other critical services * Manage a variety of skilled ... Post-9/11 GI Bill * Navy Tuition Assistance Program * Navy College Program * VOLED Assistance ...

U.S. Navy

Civil Engineer

Dover, DE · On-site

$2.9K - $5.8K/mo

Supervise and manage utilities and other critical services * Manage a variety of skilled ... Post-9/11 GI Bill * Navy Tuition Assistance Program * Navy College Program * VOLED Assistance ...

U.S. Navy

Civil Engineer

Middletown, DE · On-site

$2.9K - $5.8K/mo

Supervise and manage utilities and other critical services * Manage a variety of skilled ... Post-9/11 GI Bill * Navy Tuition Assistance Program * Navy College Program * VOLED Assistance ...

U.S. Navy

Civil Engineer

Newark, DE · On-site

$2.9K - $5.8K/mo

Supervise and manage utilities and other critical services * Manage a variety of skilled ... Post-9/11 GI Bill * Navy Tuition Assistance Program * Navy College Program * VOLED Assistance ...

U.S. Navy

Civil Engineer

Milford, DE · On-site

$2.9K - $5.8K/mo

Supervise and manage utilities and other critical services * Manage a variety of skilled ... Post-9/11 GI Bill * Navy Tuition Assistance Program * Navy College Program * VOLED Assistance ...

U.S. Navy

Civil Engineer

Seaford, DE · On-site

$2.9K - $5.8K/mo

Supervise and manage utilities and other critical services * Manage a variety of skilled ... Post-9/11 GI Bill * Navy Tuition Assistance Program * Navy College Program * VOLED Assistance ...

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All JobsUtility Billing JobsUtility Billing Manager JobsUtility Billing Manager Jobs in Delaware

Utility Billing Manager information

What does a utility billing manager do?

A Utility Billing Manager oversees the billing operations for utilities such as water, electricity, or gas. They are responsible for ensuring accurate and timely billing, managing customer accounts, supervising billing staff, and resolving billing discrepancies or customer complaints. Additionally, they may implement new billing systems, ensure compliance with regulations, and prepare financial reports related to utility billing activities.

What are the key skills and qualifications needed to thrive as a utility billing manager, and why are they important?

To thrive as a Utility Billing Manager, you need expertise in utility billing processes, financial management, and a solid understanding of accounting principles, typically supported by a bachelor's degree in business, accounting, or a related field. Familiarity with billing software, customer information systems (CIS), and regulatory compliance tools is crucial. Strong organizational skills, attention to detail, and effective communication are essential soft skills for managing teams and addressing customer concerns. These competencies ensure accurate billing, regulatory compliance, and high-quality customer service in utility operations.

What are some common challenges faced by utility billing managers, and how can they be addressed?

Utility Billing Managers often encounter challenges such as managing complex billing systems, ensuring data accuracy, and handling customer inquiries regarding discrepancies. Staying updated with regulatory changes and integrating new technologies can also present difficulties. These challenges can be addressed by implementing robust quality control procedures, providing ongoing team training, and maintaining clear communication with IT and customer service departments. Proactively addressing these areas helps ensure smooth operations and high customer satisfaction.

What is the difference between Utility Billing Manager vs Utility Customer Service Representative?

AspectUtility Billing ManagerUtility Customer Service Representative
CredentialsRelevant experience in billing, accounting, or finance; sometimes certifications in utility managementCustomer service training; basic knowledge of billing systems
Work EnvironmentOffice setting, overseeing billing operations and staffCustomer service centers, assisting customers with billing inquiries
Employer & Industry UsageUtility companies, municipal agenciesUtility companies, customer service departments
Search & Comparison IntentUnderstanding managerial roles, billing processes, or career progressionCustomer support, billing questions, or entry-level roles

The Utility Billing Manager typically oversees billing operations, manages staff, and ensures accurate invoicing within utility companies. In contrast, a Utility Customer Service Representative focuses on assisting customers directly with billing inquiries and account issues. While both roles involve billing, the manager has a broader supervisory and administrative focus, whereas the representative handles customer interactions.

What are popular job titles related to Utility Billing Manager jobs in Delaware?

For Utility Billing Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Utility Billing Manager jobs in Delaware look for?

The top searched job categories for Utility Billing Manager jobs in Delaware are:

What cities in Delaware are hiring for Utility Billing Manager jobs?

Cities in Delaware with the most Utility Billing Manager job openings:

Utility Billing Manager jobs near you
Infographic showing various Utility Billing Manager job openings in Delaware as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Senior System Protection Engineer 2 - Grid

Sargent & Lundy LLC.

Wilmington, DE • On-site

$101K - $138K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Sargent & Lundy rating

8.4

Company rating: 8.4 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

123rd of 449 rated engineering

Job description

Description
Sargent & Lundy is seeking a Senior System Protection Engineer to join our Grid Services team. This individual will have primary responsibility for system protection engineering-including relay settings, protection philosophies, and power system studies-with a secondary role in supporting and reviewing substation protection & control (P&C) design for high-voltage transmission and substation projects. Responsibilities include:
Lead the development and application of protection philosophies and settings for:
  • Transmission lines
  • Power transformers and autotransformers
  • Buses and breakers
  • Capacitor and reactor banks
  • Station service and auxiliary systems

Perform system protection studies, including:
  • Short-circuit analysis
  • Relay coordination and time-current curve development
  • Protection settings development and verification using CAPE and/or ASPEN (or equivalent tools

Configure, set, and troubleshoot microprocessor-based protective relays using vendor software such as SEL AcSELerator, EnerVista, and other major OEM relay software platforms.
Use Powerbase (or similar utility databases) to:
  • Manage relay records, settings, and configuration data
  • Align settings and documentation with client standards and change-management processes

Support event analysis and misoperation investigations, including:
  • Retrieval and interpretation of relay event records and oscillography
  • Recommendations for settings or scheme adjustments
  • Ensure that protection schemes and settings comply with client standards, NERC PRC requirements, IEEE/ANSI standards, and good utility practice.

Develop and review P&C design documents in coordination with substation design teams, including:
  • AC/DC one-lines and three-lines
  • Protection and control schematics
  • Wiring diagrams, logic diagrams, and panel layouts
  • Bills of material related to protection and control systems

Provide system protection requirements and markups to guide P&C design:
  • CT/VT ratios and burdens
  • Trip, close, and interlock logic
  • Communications and channel requirements for protection schemes

Support commissioning and field energization by:
  • Reviewing and commenting on relay and functional test plans
  • Responding to RFIs and field questions related to protection and control
  • Assisting with resolution of protection issues during construction and startup

This role offers a hybrid work arrangement, with the expectation of spending three days a week in the office, giving you the flexibility to work remotely for two days.
Dependent upon your location, this opportunity offers a generous relocation package.
Qualifications
We do not sponsor employees for work authorization in the U.S. for this position.
Essential skills and experience:
  • Bachelor's degree in Electrical Engineering from an ABET-accredited program (or equivalent).
  • 7 or more years of experience in system protection engineering for transmission and/or substation projects, including:
    • Significant hands-on responsibility for relay settings and protection studies.
  • Strong background in system protection and relay logic, including:
    • Line, transformer, bus, breaker failure, and capacitor/reactor protection philosophies.
  • Proven experience performing fault studies and relay coordination using CAPE and/or ASPEN (or equivalent protection analysis tools).
  • Proficiency with at least some of the following relay configuration and settings tools:
    • SEL AcSELerator
    • EnerVista
    • Other major OEM relay software
  • Experience working with Powerbase or similar relay/asset databases for managing settings and protection data.
  • Demonstrated ability to check and interpret P&C drawings:
    • One-lines, three-lines, schematics, wiring diagrams, logic diagrams, and panel layouts.
  • Familiarity with applicable IEEE, ANSI, and NERC/PRC standards related to protection and control.
  • Strong written and verbal communication skills, with the ability to work directly with:
    • Utility clients
    • Equipment manufacturers
    • Construction and commissioning teams
  • Proven experience leading portions of projects, coordinating with multidisciplinary teams, and meeting schedule and quality requirements.

Valued but not required skills and experience:
  • Professional Engineer (P.E.) license or the ability to obtain a P.E. within a reasonable timeframe.
  • Experience with protection and control design and settings for a range of voltage levels (e.g., 69 kV-230 kV and above).
  • Experience developing and reviewing P&C design documents in coordination with substation design teams.
  • Prior consulting and utility engineering experience supporting utility or ISO/RTO clients.
  • Experience supporting field commissioning, relay testing, and troubleshooting of in-service protection systems.
  • Familiarity with utility standards and practices for documentation, settings management, and change control.

AI & Automation at Sargent & Lundy
In this role, we expect people to be willing or able to lead others who use modern tools:
  • You are expected to lead others in taking engineering problems from issue to solution by setting expectations for using data and modern tools such as automation and AI to improve workflows, reduce rework, and deliver cost-effective designs.
  • Leaders in these roles often direct automation and process-improvement work, for example, how teams automate calculations, summarize technical documents, or generate design documentation and guiding when and how AI or agentic AI tools are used while ensuring results are checked.
  • Overseeing engineers who program or script (e.g., Python, MATLAB, advanced Excel) to automate engineering tasks, with review of automated outputs, is valued but not required.
  • We also value additional learning, such as a minor, certificate, or other experience in Computer Science, Artificial Intelligence, Software Engineering, or related fields that enables effective oversight of automation and agentic AI-enabled engineering workflows.

Award-Winning Benefits
At Sargent & Lundy, we care about the health and well-being of our employees. Our commitment extends beyond the workplace, offering comprehensive healthcare plans and generous paid time off to support our team members in every aspect of their lives. We understand the importance of work-life balance, which is why we are proud to provide competitive, award-winning benefits. Our dedication to employee satisfaction has earned us the prestigious Top Workplaces Culture Excellence Award for compensation and benefits in 2022, 2023, and 2024.
Health & WellnessFinancial BenefitsWork-Life Balance
  • Health Plans: Medical, Dental, Vision
  • Life & Accident Insurance
  • Disability Coverage
  • Employee Assistance Program (EAP)
  • Back-Up Daycare
  • FSA & HSA
  • 401(k)
  • Pre-Tax Commuter Account
  • Merit Scholarship Program
  • Employee Discount Program
  • Corporate Charitable Giving Program
  • Tuition Assistance
  • First Professional Licensure Bonus
  • Employee Referral Bonus
  • Paid Annual Personal/Sick Time (PST)
  • Paid Vacation
  • Paid Holidays
  • Paid Parental Leave
  • Paid Bereavement Leave
  • Flexible Work Arrangements

Compensation Range
$100,019 - $152,807
Transparency Statement
Sargent & Lundy discloses compensation ranges that comply with all local and state regulations. The total compensation package for eligible positions will include a base salary or an hourly rate and a comprehensive benefits package, reflecting our commitment to rewarding performance and supporting the overall well-being of our employees. Individuals may also be eligible to participate in our yearly discretionary bonus.
Equal Opportunity
Sargent & Lundy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any protected status as defined by applicable law.

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About Sargent & Lundy

Sourced by ZipRecruiter

Sargent & Lundy is one of the most experienced full-service architect-engineering firms in the world. Founded in 1891, the firm is a global leader in power and energy with expertise in grid modernization, renewable energy, energy storage, nuclear power, and fossil fuels. Sargent & Lundy delivers comprehensive project services--from consulting, design and implementation to construction management, commissioning and operations/maintenance--with an emphasis on quality and safety. The firm serves public and private sector clients in the power and energy, gas distribution, industrial, and government sectors.

Industry

Civil engineering construction

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

Year founded

1891

Social media

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