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Utility Billing Manager Jobs in Delaware (NOW HIRING)

Chesapeake Utilities

Customer Billing Rep II

Dover, DE · On-site

$13.50 - $17.50/hr

... service, utility billing processes, and financial/accounting workflows. * Strong organizational, interpersonal, mathematical, analytical, and problem solving skills to manage a variety of ...

CUC Corporate Brand

Customer Billing Rep II

Dover, DE · On-site

$13.50 - $17.50/hr

Front- or back-office utility billing experience. Systems: Demonstrated proficiency in SAP S/4HANA IS-U and BPEM (queue management, case categories, application logs); familiarity with outsorting ...

Robert Half

Billing Clerk

Dover, DE · On-site

$23/hr

Manage daily billing activities by entering and updating customer account information, preparing ... Stay informed on rate revisions, tariff updates, and applicable utility regulations to support ...

Chesapeake Utilities

Customer Billing Rep II

Dover, DE

$39K - $66K/yr

... service, utility billing processes, and financial/accounting workflows. * Strong organizational, interpersonal, mathematical, analytical, and problem solving skills to manage a variety of ...

Chesapeake Corporation

Customer Billing Rep II

Dover, DE · On-site

$13.50 - $17.50/hr

... service, utility billing processes, and financial/accounting workflows. * Strong organizational, interpersonal, mathematical, analytical, and problem solving skills to manage a variety of ...

Chesapeake

Customer Billing Rep II

Dover, DE · On-site

$19.11 - $31.85/hr

... service, utility billing processes, and financial/accounting workflows. * Strong organizational, interpersonal, mathematical, analytical, and problem solving skills to manage a variety of ...

Chesapeake

SAP Business Analyst III - Finance

Newark, DE · On-site

$44.35 - $73.92/hr

... utility billing, customer information systems, vendor management, and third party financial applications. What you'll be working on: * Configure SAP FICO modules, including General Ledger (GL ...

MasTec Utility Services

Engineer

Dover, DE · On-site

$82K - $109K/yr

Work with complex CAD software to draft products and specialized equipment to create utility ... Excellent organizational, time management, and communication skills as well as the ability to adapt ...

MasTec Utility Services

Engineer

Dover, DE

$82K - $109K/yr

Work with complex CAD software to draft products and specialized equipment to create utility ... Excellent organizational, time management, and communication skills as well as the ability to adapt ...

MasTec Utility Services

Engineer

Dover, DE

$82K - $109K/yr

Work with complex CAD software to draft products and specialized equipment to create utility ... Excellent organizational, time management, and communication skills as well as the ability to adapt ...

MasTec Utility Services

Engineer

Dover, DE

$82K - $109K/yr

Work with complex CAD software to draft products and specialized equipment to create utility ... Excellent organizational, time management, and communication skills as well as the ability to adapt ...

MasTec Utility Services

Engineer

Dover, DE · On-site

$82K - $109K/yr

Work with complex CAD software to draft products and specialized equipment to create utility ... Excellent organizational, time management, and communication skills as well as the ability to adapt ...

MasTec Utility Services

Engineer

Dover, DE

$82K - $109K/yr

Work with complex CAD software to draft products and specialized equipment to create utility ... Excellent organizational, time management, and communication skills as well as the ability to adapt ...

MasTec Utility Services

Engineer

Dover, DE · On-site

$82K - $109K/yr

Work with complex CAD software to draft products and specialized equipment to create utility ... Excellent organizational, time management, and communication skills as well as the ability to adapt ...

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All JobsUtility Billing JobsUtility Billing Manager JobsUtility Billing Manager Jobs in Delaware

Utility Billing Manager information

What does a utility billing manager do?

A Utility Billing Manager oversees the billing operations for utilities such as water, electricity, or gas. They are responsible for ensuring accurate and timely billing, managing customer accounts, supervising billing staff, and resolving billing discrepancies or customer complaints. Additionally, they may implement new billing systems, ensure compliance with regulations, and prepare financial reports related to utility billing activities.

What are the key skills and qualifications needed to thrive as a utility billing manager, and why are they important?

To thrive as a Utility Billing Manager, you need expertise in utility billing processes, financial management, and a solid understanding of accounting principles, typically supported by a bachelor's degree in business, accounting, or a related field. Familiarity with billing software, customer information systems (CIS), and regulatory compliance tools is crucial. Strong organizational skills, attention to detail, and effective communication are essential soft skills for managing teams and addressing customer concerns. These competencies ensure accurate billing, regulatory compliance, and high-quality customer service in utility operations.

What are some common challenges faced by utility billing managers, and how can they be addressed?

Utility Billing Managers often encounter challenges such as managing complex billing systems, ensuring data accuracy, and handling customer inquiries regarding discrepancies. Staying updated with regulatory changes and integrating new technologies can also present difficulties. These challenges can be addressed by implementing robust quality control procedures, providing ongoing team training, and maintaining clear communication with IT and customer service departments. Proactively addressing these areas helps ensure smooth operations and high customer satisfaction.

What is the difference between Utility Billing Manager vs Utility Customer Service Representative?

AspectUtility Billing ManagerUtility Customer Service Representative
CredentialsRelevant experience in billing, accounting, or finance; sometimes certifications in utility managementCustomer service training; basic knowledge of billing systems
Work EnvironmentOffice setting, overseeing billing operations and staffCustomer service centers, assisting customers with billing inquiries
Employer & Industry UsageUtility companies, municipal agenciesUtility companies, customer service departments
Search & Comparison IntentUnderstanding managerial roles, billing processes, or career progressionCustomer support, billing questions, or entry-level roles

The Utility Billing Manager typically oversees billing operations, manages staff, and ensures accurate invoicing within utility companies. In contrast, a Utility Customer Service Representative focuses on assisting customers directly with billing inquiries and account issues. While both roles involve billing, the manager has a broader supervisory and administrative focus, whereas the representative handles customer interactions.

What are popular job titles related to Utility Billing Manager jobs in Delaware?

For Utility Billing Manager jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Utility Billing Manager jobs in Delaware look for?

The top searched job categories for Utility Billing Manager jobs in Delaware are:

What cities in Delaware are hiring for Utility Billing Manager jobs?

Cities in Delaware with the most Utility Billing Manager job openings:

Utility Billing Manager jobs near you
Infographic showing various Utility Billing Manager job openings in Delaware as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Customer Billing Representative

Contemporary Staffing Inc

Newark, DE • On-site

$16.75 - $21.50/hr

Other

Re-posted 26 days ago

Job description

Job Title: Customer Billing Representative
Job Overview:
Contemporary Staffing Solutions is seeking a Customer Billing Representative to join our client to support accurate and efficient utility billing operations while improving account resolution and customer data integrity. This role focuses on managing complex billing scenarios, resolving exceptions, and ensuring compliance with regulatory and financial standards. The ideal candidate brings strong SAP expertise and a deep understanding of utility billing processes. This is a remote, temp to hire opportunity supporting teams in Newark, DE; Georgetown, DE; Jacksonville, FL; and Lantana, FL.
Work Schedule:
Monday through Friday, normal business hours
Key Responsibilities of the Customer Billing Representative:
  • Manage end to end customer billing activities including invoicing, account updates, service orders, and transaction processing within SAP systems
  • Investigate and resolve complex billing exceptions through BPEM case handling, identifying root causes and improving workflows to reduce recurring issues
  • Monitor billing validations and outsorting results, partnering with billing, data management, and finance teams to address discrepancies during billing cycles
  • Perform account reconciliation activities including research of unapplied payments, credit balances, and determination of appropriate adjustments or refunds
  • Collaborate across teams while mentoring peers, supporting testing efforts, and maintaining compliance with regulatory and audit requirements
Qualifications and Skills for the Customer Billing Representative:
  • Three to five years of experience in utility billing within a front office or back office environment, with strong exposure to complex billing scenarios
  • Hands on experience with SAP S4HANA IS U including BPEM case management, application logs, and billing validation concepts
  • Strong analytical and problem solving abilities with the capacity to interpret tariffs, rates, and financial data accurately
  • Effective communication and organizational skills with the ability to manage multiple priorities while maintaining attention to detail
  • A degree or related coursework in accounting, business, or information systems is preferred, with equivalent experience considered
Why Join Us?
This opportunity offers hands on experience working with complex billing systems and collaborating with multiple business units. You will gain exposure to process improvement initiatives and system enhancements while contributing to day to day operations. It is an excellent role for professionals seeking to deepen their technical and operational expertise in utility billing.
About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp to hire, and direct hire staffing solutions. With decades of experience, we have grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting and Finance, Call Center and Office Support, Human Resources, Sales and Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.

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