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Utility Billing Clerk Jobs (NOW HIRING)

City of Battle Creek

City Treasurer

Battle Creek, NE · On-site

This position manages municipal funds, investments, financial reporting, payroll, and utility billing in compliance with Nebraska statutes, working closely with the City Clerk. Requirements: 2-3 ...

Norfolk Daily News

City Treasurer

Battle Creek, NE · On-site

This position manages municipal funds, investments, financial reporting, payroll, and utility billing in compliance with Nebraska statutes, working closely with the City Clerk. Requirements: 2-3 ...

City of Bixby, OK

Court Clerk

Bixby, OK · On-site

$33K - $46K/yr

Court Clerk Employment Status: Full-Time Direct Supervisor: City Clerk Posting Date: 5/06/2026 ... with Utility Billing Department or other clerical duties as assigned Knowledge, Skills, and ...

ATHENA Consulting

Customer Service Clerk

Miramar, FL · On-site

$20/hr

The Customer Service Clerk provides front-facing customer service to residents in a walk-up service ... Answer resident questions regarding utility bills, account information, and related services.

Cass Information Systems

Research Clerk I

Columbus, OH · On-site

Researches utility termination warnings, potential missing bills, and late fees. Analyzes payment history, negotiates and arranges payment with utility vendors, or executes alternative solutions as ...

Cass Information Systems

Research Clerk I

Columbus, OH · On-site

Researches utility termination warnings, potential missing bills, and late fees. Analyzes payment history, negotiates and arranges payment with utility vendors, or executes alternative solutions as ...

Cass Information Systems

Research Clerk I

Columbus, OH · On-site

Description Researches utility termination warnings, potential missing bills, and late fees. Analyzes payment history, negotiates and arranges payment with utility vendors, or executes alternative ...

LPC Personnel, Inc

AP Clerk

Spring, TX · On-site

$17.25 - $21.50/hr

... Clerk to support the company's accounting department and manage outgoing bills, invoices, and ... Process and maintain outgoing bills and invoices, including utility bills, product and inventory ...

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Utility Billing Clerk information

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How much do utility billing clerk jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for utility billing clerk in the United States is $20.51, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.60 per hour, depending on experience, location, and employer.

What does a utility billing clerk do?

A Utility Billing Clerk is responsible for preparing and processing bills for utility services such as water, electricity, or gas. They maintain customer accounts, calculate usage charges, issue invoices, and process payments. The role often includes responding to customer inquiries, resolving billing discrepancies, and ensuring accurate record-keeping. Utility Billing Clerks play a key role in ensuring that billing operations run smoothly and that customers are billed correctly and on time.

What are the key skills and qualifications needed to thrive as a utility billing clerk, and why are they important?

To thrive as a Utility Billing Clerk, you need strong numerical accuracy, attention to detail, and a high school diploma or equivalent. Familiarity with utility billing software, spreadsheets, and basic accounting systems is typically required. Excellent organizational skills, customer service orientation, and effective communication are valuable soft skills in this role. These capabilities ensure accurate billing, timely issue resolution, and positive customer interactions, all of which are critical for effective utility operations.

What are some common challenges utility billing clerks face when dealing with customer accounts?

Utility Billing Clerks often encounter challenges such as resolving billing discrepancies, handling customer complaints regarding bill accuracy, and managing account adjustments due to service changes or outages. They must balance accuracy with efficiency while maintaining a positive rapport with customers. Additionally, clerks frequently collaborate with field technicians and customer service teams to ensure all account information is up-to-date and disputes are resolved promptly.

What is the difference between Utility Billing Clerk vs Customer Service Representative?

AspectUtility Billing ClerkCustomer Service Representative
Primary RoleProcesses utility bills, maintains billing records, and handles paymentsAssists customers with inquiries, complaints, and service issues
Required SkillsData entry, billing software, attention to detailCommunication, problem-solving, customer interaction
Work EnvironmentOffice setting, utility company or municipal officeOffice or call center, various industries
Common CertificationsNone required but familiarity with billing software helpfulNone required, customer service training beneficial

While both roles involve interacting with customers and handling administrative tasks, the Utility Billing Clerk primarily focuses on processing utility bills and managing billing records. In contrast, the Customer Service Representative handles a broader range of customer inquiries and support. Understanding these differences can help job seekers identify the right position based on their skills and career goals.

Is it hard to be a utility billing clerk?

Utility billing clerks typically perform tasks such as processing payments, maintaining customer accounts, and reconciling billing data, which require attention to detail and basic computer skills. The job can involve repetitive tasks and working with financial information, but it generally does not require advanced technical skills or extensive physical effort.

What qualifications do you need to be a utility billing clerk?

A utility billing clerk typically needs a high school diploma or equivalent, strong math and computer skills, and experience with billing software or spreadsheets. Good attention to detail and customer service skills are also important for managing accounts and addressing customer inquiries.
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Utility Billing Clerk jobs near you
Infographic showing various Utility Billing Clerk job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 2% As Needed, 85% Full Time, 10% Part Time, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $42,662 per year, or $20.5 per hour.

Utility Processing Administrator

Minneapolis, MN • On-site

5812 Investment Group LLC
Real Estate • 201 - 500 employees
Learn more about 5812 Investment Group LLCexternal

Full-time

Posted 17 days ago

Job description

5812 Investment Group LLC
Utility Processing Admin Job Description
FUNCTION: This position is responsible for assisting the Senior Utilities Specialist with payment and maintenance of all utility accounts across the portfolio.
REPORTS TO: Senior Utilities Specialist
WORK HOURS: 40 hours per week. Overtime as circumstances warrant.
RESPONSIBILITIES:
  • Tracking & monitoring utility usage, billing discrepancies and payments for water, electric and gas services.
  • Gathering/consolidating bills for processing/analysis using variations of mail, email & utilizing the vendor payment portals.
  • Assisting with the setup or transfer of utilities as needed for new properties or from/to residents.
  • Project Management: assist and/or lead the transfer from paper billing to electronic billing. This will be done one property at a time, until all properties are setup to receive invoices and notices electronically.
  • Overall customer service fielding questions or issues from the property teams and working with the vendors to research.
  • New acquisition setup: Annual bond service is relatively cheap vs Cash outlays for deposits. Implement and utilize bonding for all new Utility companies. Assessing Utility vendors to include determining and obtaining bonds so that cash deposits are not needed. This requires analyzing the scope of utilities � getting accurate assessments of how much bond is required and working with the acquisition team to obtain the bonds�vendor information is needed prior to the transaction in order to be added to due diligence

GENERAL:
  • Perform any additional duties within reason assigned by the Controller/Accounting Manager or Utility Processing Clerk
  • Posting utility chargebacks to resident statements for final bills.
  • Analyzing house meter accounts ensuring payments withdraw timely and reach out to vendors regarding issues or inaccuracies.
  • Preparing utility bills to AP for entry for the weekly check runs.
  • Relaying any information to the property teams regarding maintenance notices, shutoffs or meter upgrades.
  • Managing the mail process to include getting help when needed, promptly opening, sorting and distributing mail receipts. Specifically focusing on invoices and time sensitive notices.
  • Being open to new assignments and development of the position as needed to achieve daily and weekly objectives.

QUALIFICATIONS:
  • Associate degree in accounting with a minimum of 3 years� accounting experience (preferred)
  • Knowledge of accounting practices and procedures.
  • Skilled in preparing detailed reports and computations.
  • Must be detail oriented.
  • Must be project oriented with the ability to handle multiple tasks and meet deadlines.
  • Good customer service skills. Manage difficult or emotional customer situations. Respond promptly to customer needs. Solicit customer feedback to improve service. Respond to requests for service and assistance. Meet commitments.
  • Strong communication (oral and written), critical thinking and analytical ability required.
  • Oral � Speaks English clearly and persuasively in positive or negative situations. Listens and asks for clarification. Responds well to questions and participates in meetings.
  • Written � Writes English clearly and informatively. Edits work for spelling and grammar. Presents numerical data effectively. Able to read and interpret written information.
  • Planning & organizational skills. Ability to prioritize and plan work activities. Use time efficiently. Plan for additional resources. Set goals and objectives. Develop realistic action plans.
  • Excellent teamwork skills. Ability to balance team and individual responsibilities. Exhibit objectivity and openness to others� views. Give and welcome feedback. Contribute to building a positive team spirit. Put success of team above own interests. Able to build morale and group commitments to goals and objectives.
  • Excellent attendance/punctuality. Must be consistent at work and on time. Ensure work responsibilities are covered when absent. Arrive at meetings and appointments on time.
  • Excellent dependability. Must be able to follow instructions and respond to management direction. Able to take responsibility for own actions. Keep commitments. Complete tasks on time or notify appropriate person with an alternate plan.
  • Commitment to diversity. Demonstrate knowledge of EEO policy. Show respect and sensitivity for cultural differences. Promote a harassmentfree environment.
  • Strong administrative skills, including proficiency with Microsoft Office products and keyboarding skills.
  • Knowledge and experience in real estate industry preferred.
  • Ability to pass background and drug screenings.

PHYSICAL REQUIREMENTS:
  • Stand and walk or sit alternatively depending on specific needs of the day. Estimate 30% of time is spent on feet and 70% sitting at desk.
  • Have occasional need (33% to 66% of the time) to perform the following physical activities:
    • Bend/Stoop/Squat Climb Stairs
    • Push or Pull Reach Above Shoulder
  • Have frequent need (33% to 66% of the time) to perform standing and walking activities related to inspecting and presenting property.
  • Constant need (66% to 100% of time) to perform the following physical activities:
    • Writing/Typing Operation of office equipment
    • Grasping/Turning Telephone, doorknob use
    • Finger Dexterity
  • Lifting/Carrying (paperwork, deliveries, files, miscellaneous):
    • Over 25 lbs. Rare need (less than 1% of the time)
    • 20 lbs. - 25 lbs. Occasional need (1% to 33% of the time)
    • Less than 20 lbs. Frequent need (33% to 66% of the time)
    • Under 10 lbs. Constant need (66% to 100% of the time)

VISION REQUIREMENTS:
  • Constant need (75% to 100% of the time) to complete forms, read and review reports and a wide variety of correspondence, view computer screen. Frequent need to see small detail.

HEARING REQUIREMENTS:
  • Constant need (75% to 100% of the time) to communicate over telephone and in person with property owners, corporate and resident management, vendors, and residents.

SPEAKING REQUIREMENTS:
  • Constant need (75% to 100% of the time) to communicate over telephone and in person.

WORKING ENVIRONMENT:
  • Indoors (75% to 100% of the time)

REASONING DEVELOPMENT:
  • HIGH. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, and draw valid conclusions and initiate appropriate course of action. Must effectively convey ideas, images and goals to a diverse group of personalities.

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