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Utility Account Specialist Jobs (NOW HIRING)

NiSource

Program & Account Specialist

Columbus, OH

Job Summary The Program & Account Specialist plays a key role in supporting customer programs by ... As a public utility, NiSource provides essential services to customers 24/7. Emergency needs can ...

Conservice

Outstanding Checks Specialist

Logan, UT · On-site

$15.75/hr

The Payment Correction Outstanding Specialist will closely research all outstanding checks and ... This includes making sure checks are accurately applied to their intended utility account as well ...

Conservice

Outstanding Checks Specialist

Logan, UT · On-site

$15.75/hr

The Payment Correction Outstanding Specialist will closely research all outstanding checks and ... This includes making sure checks are accurately applied to their intended utility account as well ...

Hawaii Gas

Residential Account Specialist (Hilo)

Hilo, HI · On-site

$58K - $73K/yr

The Residential Account Specialist markets and sells gas products and services to new and existing ... Working knowledge of NFPA 58, gas utility systems, local zoning laws, and plumbing, building and ...

Hawaii Gas

Residential Account Specialist (Hilo)

Hilo, HI · On-site

$58K - $73K/yr

The Residential Account Specialist markets and sells gas products and services to new and existing ... Working knowledge of NFPA 58, gas utility systems, local zoning laws, and plumbing, building and ...

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Utility Account Specialist information

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$22

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How much do utility account specialist jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for utility account specialist in the United States is $22.28, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $25.00 per hour, depending on experience, location, and employer.

How does a utility account specialist typically interact with other departments to resolve customer billing issues?

Utility Account Specialists often serve as a bridge between customers and various internal teams, such as billing, engineering, and customer service. When complex billing issues arise, they collaborate closely with these departments to investigate discrepancies, clarify account details, and ensure accurate resolution. Effective communication and coordination are key, as the role requires gathering technical information and translating it into clear, actionable solutions for customers. This collaborative environment also offers valuable exposure to different operational areas, supporting professional growth within the utility sector.

What is the difference between Utility Account Specialist vs Customer Service Representative?

AspectUtility Account SpecialistCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require utility industry knowledgeHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentUtility companies, customer service centers, billing departmentsCall centers, retail, service industries
Employer & IndustryUtility providers, municipal agenciesVarious sectors including retail, telecom, utilities
Common Search & ComparisonBilling, account management, utility servicesCustomer support, communication skills, service inquiries

The Utility Account Specialist primarily focuses on managing utility accounts, billing, and resolving account-specific issues within utility companies. In contrast, Customer Service Representatives handle a broader range of customer inquiries across various industries. While both roles require strong communication skills and some similar credentials, the Utility Account Specialist specializes in utility-specific processes and account management, making it a more targeted position for those interested in the utility sector.

Is public utilities a good career path?

A career as a Utility Account Specialist can be stable and offer opportunities for advancement in the utility industry. It often involves customer service, data management, and knowledge of billing systems, making it suitable for individuals interested in infrastructure and service operations.

What is a utility account specialist?

Utility Account Specialists are professionals who manage customer accounts for utility companies, such as water, gas, or electricity providers. Their responsibilities typically include setting up new accounts, processing payments, handling billing inquiries, and resolving customer issues related to utility services. They often act as a liaison between the utility company and its customers to ensure accurate billing and customer satisfaction. Strong communication, problem-solving, and organizational skills are important in this role.

What are the key skills and qualifications needed to thrive as a utility account specialist?

To thrive as a Utility Account Specialist, you need strong analytical skills, attention to detail, and experience with billing or account management, often supported by a degree in business or a related field. Familiarity with utility billing software, customer information systems (CIS), and Microsoft Excel is typically required. Excellent communication, problem-solving abilities, and a customer service mindset help professionals excel in addressing client inquiries and resolving account discrepancies. These competencies are crucial for ensuring accurate billing, customer satisfaction, and efficient utility operations.
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Utility Account Specialist jobs near you
Infographic showing various Utility Account Specialist job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,335 per year, or $22.3 per hour.

Commercial Account Specialist, Energy Efficiency

ICF

Baton Rouge, LA • On-site

$18.25 - $25/hr

Full-time

Retirement

Posted 3 days ago

New

Job description

Commercial Account Specialist, Energy Efficiency

Location: Baton Rouge, LA

Ready to make a difference?

ICF is seeking a Commercial Account Specialist, based in the Baton Rouge, LA area, to assist in the delivery of commercial energy efficiency programs. The selected candidate will be responsible for managing a pipeline of existing energy efficiency projects and recruiting new participants into the program. The candidate will call on customers and contractors in the utility client's service territory with the goal of increasing energy efficiency projects and participation in utility incentive programs.

We place a premium on the ability to work independently when necessary but to function as part of a team, a drive to succeed, and a commitment to client satisfaction.

Why you will love working here:

  • Quality of life: Flexible workplace arrangements, work-life balance
  • Investment of the community: Donation matching, volunteer opportunities
  • Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
  • And many, many more (Ask your recruiter for more details!)

What you will be doing:

  • Recruit program participants (non-residential eligible customers), account management, developing and implementing sales strategies, preparing, and delivering persuasive presentations, relationship building activities.
  • Provide technical assistance and guidance on energy efficient technologies and practices to companies participating in utility-sponsored programs.
  • Ensure projects in assigned territory are up to date in program tracking system by communicating with customers and contractors on project status and expected completion dates
  • Presentations and training to local stakeholder groups, contractors, and customers
  • Work as part of a team ensuring that the evaluation, implementation, and verification of energy efficiency projects are successfully executed in all non-residential markets.
  • Provide an array of contractor support and assistance services
  • Conduct surveys and inspections of energy efficiency projects to verify equipment installation and operation.
  • Perform quality assurance reviews of submitted projects for approval
  • Travel Requirements: Must have reliable vehicle for local travel up to 50% of the time in the Southeastern Louisiana region (reimbursement for mileage provided)

What we need you to have (minimum qualifications):

  • Bachelor's degree (or applicants can substitute one year of related experience for one year of education)
  • 2+ year(s) of energy efficiency, sales and/or outreach experience working with commercial or industrial companies and/or related experience
  • Must have valid driver's license and successfully pass a Motor Vehicle Records (MVR) check

What we would like you to have (preferred qualifications):

  • Experience with energy efficiency technologies and practices is highly desirable
  • Knowledge of the existing network of distributors, contractors and construction companies serving the Southeastern Louisiana area
  • Experience working on successful energy efficiency programs
  • Utility experience and understanding of Demand Side Management (DSM) program implementation
  • Experience with ENERGY STAR, LEED, and other program platforms
  • Experience performing energy audits and energy savings calculations
  • Experience using a CRM such as Salesforce highly preferred

Professional skills you will use:

  • Superior people skills and a cooperative attitude
  • Ability to multi-task in a fast-paced environment
  • Outstanding analytical, writing, and communication skills
  • Sound business ethics, including the protection of proprietary and confidential information
  • Ability to work with all levels of internal staff, as well as outside clients and vendors
  • Excellent critical thinking skills with ability to analyze situations, identify existing or potential problems and recommend solutions
  • Proficient with suite of Microsoft Office tools such as Excel, PowerPoint, Outlook, Teams, etc.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$60,940.00 - $103,598.00Louisiana Remote Office (LA99)

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